I stayed 4 nights at the Lodge while attending a conference. Staff in the reservations center and the Lodge itself were all very pleasant but I encountered several surprises during my stay that somewhat marred my experience. First, neither the website nor the reservations center makes clear that booking at the Lodge may actually mean that your room will be located in another building. (As a previous reviewer noted, the Lodge building proper is more of a conference center although this is where guests must check in/out). Second, I wasn't informed when booking that I was being given a handicapped-accessible room. I wasn't able to hang many of my clothes because the rod in the closet was placed at waist height to accommodate wheelchair-bound guests. Management was unable to move me because the hotel was sold out; in lieu of this they offered a credit on my bill, which I greatly appreciated since even the nightly convention rate was high. Third, the list of spa treatments on the website is no longer current and needs to be updated. Only as I was walking into the treatment room did my therapist inform me that the treatment I had booked was no longer being offered. The person staffing the reception desk at the spa didn't know this either and offered me products (for purchase) used in the treatment I never received! Once things were clarified, she adjusted my bill to reflect the cost of the service I actually enjoyed. I'm sure none of this was ill-intentioned but the lack of clarity regarding so many aspects of the property was somewhat distressing.
That said, my room was relatively large (and the bathroom especially so, for obvious reasons) and very clean. There was a small outdoor patio as well. The in-room coffeemaker was a Keurig and the bath toiletries were a cut above average. The decor was in keeping with the colonial motif: woven coverlet, folk art sculpture on top of the armoire, reproductions of 18th-c. prints, and a rocking chair. I did have some minor complaints, however. The bath towels were very small, the temperature of the water in the shower wasn't consistent, and the mattress coils could be felt beneath the padding. Happily, the location was close to the attractions (restaurants, historic buildings, shops) of colonial Williamsburg. The spa is blissfully peaceful and my therapist was expert. Note that the cost of dining only on-property will add up--you're not in a downtown urban area where there are Starbucks and Chipotles as more affordable options--although the breakfasts and lunches I ate in the Lodge restaurant were enjoyable. The Lodge bar has a reasonably priced menu and the wait staff are extremely accommodating, even at the busiest times. Summing up, staying at the Lodge has the potential to enhance your experience while visiting Williamsburg. Just make sure you ask the necessary questions up front so you know what to expect when you arrive.
- Official Description (provided by the hotel):
- Williamsburg Lodge, Autograph Collection is a relaxing escape in Colonial Williamsburg. We are a preferred choice of accommodations for travelers looking for luxury hotels in Williamsburg, Virginia. On our property, which sits in the heart of the Revolutionary City, you will find inviting spaces including a world-class restaurant and you can enjoy convenient access to spa and golf recreation amenities. We sit in the middle of all the action in Williamsburg, and we offer admission ticket discounts and special daily events as part of the exclusive benefits you'll enjoy as our guest. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Orbitz, Expedia, Hotels.com, Travelocity, Hotwire, Cheap Tickets, Cancelon and getaroom.com so you can book your Williamsburg Lodge, Autograph Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Williamsburg Lodge-Colonial Williamsburg Hotel Williamsburg
- Williamsburg Hotel