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“Nice ambience, if you cut through the confusion”

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Williamsburg Lodge, Autograph Collection
Ranked #8 of 73 Hotels in Williamsburg
Certificate of Excellence
GreenLeadersBronze level
Atlanta
Level 3 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Nice ambience, if you cut through the confusion”
Reviewed March 31, 2014

I stayed 4 nights at the Lodge while attending a conference. Staff in the reservations center and the Lodge itself were all very pleasant but I encountered several surprises during my stay that somewhat marred my experience. First, neither the website nor the reservations center makes clear that booking at the Lodge may actually mean that your room will be located in another building. (As a previous reviewer noted, the Lodge building proper is more of a conference center although this is where guests must check in/out). Second, I wasn't informed when booking that I was being given a handicapped-accessible room. I wasn't able to hang many of my clothes because the rod in the closet was placed at waist height to accommodate wheelchair-bound guests. Management was unable to move me because the hotel was sold out; in lieu of this they offered a credit on my bill, which I greatly appreciated since even the nightly convention rate was high. Third, the list of spa treatments on the website is no longer current and needs to be updated. Only as I was walking into the treatment room did my therapist inform me that the treatment I had booked was no longer being offered. The person staffing the reception desk at the spa didn't know this either and offered me products (for purchase) used in the treatment I never received! Once things were clarified, she adjusted my bill to reflect the cost of the service I actually enjoyed. I'm sure none of this was ill-intentioned but the lack of clarity regarding so many aspects of the property was somewhat distressing.

That said, my room was relatively large (and the bathroom especially so, for obvious reasons) and very clean. There was a small outdoor patio as well. The in-room coffeemaker was a Keurig and the bath toiletries were a cut above average. The decor was in keeping with the colonial motif: woven coverlet, folk art sculpture on top of the armoire, reproductions of 18th-c. prints, and a rocking chair. I did have some minor complaints, however. The bath towels were very small, the temperature of the water in the shower wasn't consistent, and the mattress coils could be felt beneath the padding. Happily, the location was close to the attractions (restaurants, historic buildings, shops) of colonial Williamsburg. The spa is blissfully peaceful and my therapist was expert. Note that the cost of dining only on-property will add up--you're not in a downtown urban area where there are Starbucks and Chipotles as more affordable options--although the breakfasts and lunches I ate in the Lodge restaurant were enjoyable. The Lodge bar has a reasonably priced menu and the wait staff are extremely accommodating, even at the busiest times. Summing up, staying at the Lodge has the potential to enhance your experience while visiting Williamsburg. Just make sure you ask the necessary questions up front so you know what to expect when you arrive.

  • Stayed March 2014, traveled on business
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Helpful?
2 Thank IntrepidAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Tampa, Florida
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 26, 2014

I visited Colonial Williamsburg last week (3/14-3/17) with my husband and 2 children (9 and 12). We had such a wonderful time and I am so happy I chose the Williamsburg Lodge. The location is great - you can walk to everything AND they have a shuttle in case you'd rather NOT walk. We stayed in a one bedroom suite which was very nice. The hotel is lovely and the service is some of the best I've ever had. Everyone is beyond friendly - they could not have been nicer. Even my kids (who are very well traveled) said "mommy, everyone is so NICE here!" The restaurant Traditions is also great - food and service for breakfast, lunch and dinner was amazing. The buffets were really fantastic. There is also a full spa/fitness center right across the street which was again, top notch. I loved it and the kids loved it. Large indoor pool and hot tub. We will definitely stay at the Lodge on our next visit!

  • Stayed March 2014, traveled with family
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Helpful?
5 Thank sam2415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
168 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed March 24, 2014

We recently stayed at the Williamsburg Lodge for a week, going early before a conference to fit in some sight-seeing. The Lodge is more conference centre than hotel, which may help account for the fact that the public spaces are more comfortable than the guest rooms. The staff were helpful, pleasant, and efficient -- no complaints at all there. The Lodge is also very conveniently located in the centre of Colonial Williamsburg. But our room, while clean and spacious, was oddly configured. The bathroom, and its sink, were uncomfortably cramped, and the fittings sufficiently cheap that they were beginning to fall apart: the nob of the bathroom cabinet was so loose it kept falling off, as did the lever that directed water from the bathtub to the shower. For some reason the quite small television was located in a cabinet at the side of the bed, rather than at the end of it, which made for skewed and awkward viewing. The bed itself was lumpy, and the pillowcases too deep for comfortable support (we ended up dispensing with them). The walls of our room were paper thin and offered little noise insulation: we could hear our neighbour's television late into the night and his choice of radio music early in the morning. So all in all this was a quite ho-hum experience. In the unlikely event of our ever returning to Williamsburg, we would probably try somewhere else, despite the convenience of the Lodge's location.

  • Stayed March 2014, traveled as a couple
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Helpful?
3 Thank Travel1000Glen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stroudsburg, Pennsylvania
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2014

Stayed in one of the suites at the Williamsburg Lodge for a few days in March 2014 when I brought my mother on a short vacation. Staff was very friendly, warm and accommodating. Loved that the suite had a separate bedroom and sitting room. The bathroom was large, with 2 separate sinks. We were in the main building, so we were very close to the restaurant and lobby lounge. Even though it's only 2 stories high, it was great that they had an elevator so my 82 year old mother didn't have to walk up stairs. I LOVE that the Colonial Williamsburg shuttle bus stops right at the hotel - how convenient! Had a package that included breakfast every day in the hotel's restaurant. The breakfast was great and we had full access to anything on the menu or the buffet. On Thursday, all egg orders at the buffet were made to order, and it was very slow - so slow I ended up just not getting eggs. However, on Friday, they had pre-made scrambled eggs available, and a dedicated omelet station was set up - much better flow. I also love that they have Keurig coffee makers in the rooms. I will definitely stay there again next time I visit.

  • Stayed March 2014, traveled with family
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Helpful?
1 Thank JTrav2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Severn, Maryland
Level 5 Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 23, 2014

The Williamsburg Lodge is a sprawling conference hotel and as such, doesn't have the ambiance of the Williamsburg Inn or Colonial Houses. The hallways are long and institutional. Our room, while very nicely decorated in a folk art style, had the smallest bathroom possible (I'm tiny and I thought it was a squeeze) and the room overlooked the parking garage. The hotel's breakfast was meh. On the positive side, the public rooms are lovely, the location (on the edge of the historic area) is unbeatable and the service (as always at Colonial Williamsburg) was stellar. Bottom line: it was okay, but I doubt I'll ever stay there again. The Colonial Houses remain my favorite CW hotel.

  • Stayed March 2014, traveled with friends
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Helpful?
Thank thehistorytourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fox River Grove, Illinois, United States
Level 1 Contributor
3 reviews
Reviewed March 18, 2014

Over the past 30 years I have stayed in hotels all over the country. The Lodge is right there at the top of the list for comfort, quality of the room, quiet, great food and warm staff. It really felt like I was staying in my own home! Steve from Roanoke, VA

  • Stayed March 2014, traveled on business
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Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
Level 5 Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 18, 2014

This is second stay for us. I was a little disappointed in that the bathroom was not as clean as it should be. Dust and dirt accumulated in bathroom corners and crevices and walls with black marks us not what I expected for this accommodation.

  • Stayed March 2014
    • Value
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Helpful?
1 Thank NJfoxred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Williamsburg Lodge, Autograph Collection

Property: Williamsburg Lodge, Autograph Collection
Address: 310 South England Street, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Williamsburg
#4 Spa Hotel in Williamsburg
#6 Green Hotel in Williamsburg
#9 Family Hotel in Williamsburg
#10 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Williamsburg Lodge, Autograph Collection 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Williamsburg Lodge, Autograph Collection is a relaxing escape in Colonial Williamsburg. We are a preferred choice of accommodations for travelers looking for luxury hotels in Williamsburg, Virginia. On our property, which sits in the heart of the Revolutionary City, you will find inviting spaces including a world-class restaurant and you can enjoy convenient access to spa and golf recreation amenities. We sit in the middle of all the action in Williamsburg, and we offer admission ticket discounts and special daily events as part of the exclusive benefits you'll enjoy as our guest. ... more   less 
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Also Known As:
Williamsburg Lodge-Colonial Williamsburg Hotel Williamsburg
Williamsburg Hotel

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