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“Great if you want to bring your dog!”

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Westgate Historic Williamsburg Resort
Ranked #58 of 74 Hotels in Williamsburg
GreenLeadersSilver level
North Wales, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great if you want to bring your dog!”
Reviewed July 22, 2013

Not what I would call a "resort". Pool is small, no restaurant, limited activities/recreation available on-site, but we thought it was quite clean and we got a great deal.. only paid $113/night. That was much better than any hotel and we were able to leave our Yorkie in the room for a few hours at a time with no problem and saved money eating dinner in due to the well-equipped kitchen!! The staff always responded quickly to our requests. We also had a washer and dryer in our suite. Cant beat that when you have kids! Would definitely stay again as a guest, just not sure why anyone would purchase it as a timeshare.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sarney12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg Resort, responded to this review, July 24, 2013
Thank you so much your review. It’s great to hear you found value in your in room amenities. We thank you for letting us know your experience with us. Thanks for trusting us with your vacation; we hope we will be on your mind next time you are in town!
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459 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
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English first
Albany, New York
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 29, 2013

The staff is very accomodating which was the highlight of this stay. However, there are a few things that I did not like. First, there are no ice buckets. There is however an icemaker on the second floor of the main building. After searching for it and asking three different Westgate staff where it is, we found it. It was out of service. The washers/dryers were difficult to use. Once the clothers go on dry, the dryer is locked. You either must allow it to run (for three hours) or unplug it to unlock it. The mattress on the pull out sofa has seen many better days/years.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank momofaandb57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg Resort, responded to this review, July 3, 2013
Thank you for your feedback. We are sorry that you experience such challenges with our amenities. We will share your review with the appropriate staff to get those resolved at the resort. We are glad that you found our staff to be “very accommodating” and we look forward to hosting you and your family at the resort again soon.
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Travelers are raving about these Williamsburg hotels

Kapaa, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 21, 2013

First off, I am surprised at some the not so good comments posted. Many are during the same time as our stay which was June 12-15. This resort was beyond exceptional for us and we would stay there with out hesitation again. Super clean, super great staff on all levels from front desk to security to the maintenance guys keeping everything working. Yes it is a timeshare and with that said it was beyond comfortable and super clean...did I say that already.

While there a storm front came through that knocked down trees all over Williamsburg and of course the power was out. Fortunately just over night. The staff was so helpful checking on rooms to be certain guests were OK and if anything was needed. The Security staff covered the floors regularly through out the night and even provided glow sticks so we could see in our rooms during the night time hours. At home problems like this are manageable when on vacation in a room with two teenage daughters no so much. Westgate helped us manage it just fine.

All the staff was great. For us, Judy at the front desk was exceptional. She was very friendly and helpful. She checked us in quickly and even made sure we had a room comfortable enough to fit our family. Oh and did I mention the place and the room was clean. I make this point over and over because the entire property was immaculate.

We did not use many of the amenities while there because of playing tourist all hours of the day but they had quite a bit. Horse shoes, sand volleyball court, small putting lanes, grills, picnic tables, a nice gazebo, pool, pingpong and a giant chess game that my kids loved.

Really any issue of contention regarding the Westgate Historic is misguided. If you are questioning a place to stay, don't, Westgate is the place to stay. 10 minutes from Busch Gardens and Water Country USA, Jamestown is just 15 minutes or less and Yorktown was not more than 20. Williamsburg historic area and shops are just a mile or so away...you could walk it if you liked.

This has been an all around great stay for us and it will be for you too.

Thanks Westgate Historic Williamsburg!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KekoaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg Resort, responded to this review, June 24, 2013
Thank you so much for your review. We are so very happy to hear you had an amazing time with us at Westgate Historic Williamsburg. We pride ourselves in many things, from superior customer service, to our beautiful grounds. We definitely strive to provide the best amenities and activities for our guests to experience as well. Please come back and visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Selinsgrove, PA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 18, 2013

We actually got to stay here for free thanks to ambit energy! Everything was fantastic. When we come back to Williamsburg, we will definitely stay here again! It is in the most convenient location - close to restaurants, historical sites, mini golf (recommend Gold Rush mini golf at Go-Carts Plus), Busch gardens, water country USA, etc... The staff were great - showed us to our room, explained how to get everywhere in the hotel, and offered assistance with finding where we'd like to go in town. Our room was very clean, and the bed was comfortable. The pool and hot tub are amazing too! Overall - great place to stay!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BrookeV2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg Resort, responded to this review, June 19, 2013
It’s fantastic that you had a spectacular time with us during your stay at Westgate Historic Williamsburg! Our guests are ALWAYS number one, and your responses make us want to work even harder to provide an exceptional experience for you. Our rooms are clean, with a bed that provides a good night sleep. We want you to be well rested to get out there and check out all of our activities and amenities! Please come back and let us WOW you again!
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Harrisburg, Pennsylvania
Level Contributor
218 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed June 13, 2013

Enjoyed our stay but doesn't have the same level of service as a typical hotel. We stayed four nights and they never cleaned our room or picked up and changed our towels. They said they would provide that service twice a week. The hotel is very conveniently located to the historic area and most other attractions. The room are average size and the beds were comfortable. Our washer/dryer didn't work and we called for service. The repairman, Carl, came quickly to look at the unit. He couldn't fix it, but offered to take our laundry and dry it for us. A very nice gesture on his part. We found all the staff very responsive. Even though the twice a day service is less than desirable, would probably stay there again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charles D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg Resort, responded to this review, June 17, 2013
Thank you for taking the time to review your stay with us at Westgate Historic Williamsburg! We apologize for the challenge you had with your room's wash and dryer and housekeeping. We will partner with the right departments to make sure the issues are remedied. We’d love for you and your family to stay with us again, so we can exceed your expectations!
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Alexandria, Virginia
Level Contributor
4 reviews
Reviewed June 11, 2013

My wife and I traveled to Williamsburg with our 7-year-old grandson. The attraction was Busch Gardens, which did not disappoint. Westgate also proved to be quite satisfactory and conveniently located, though I agree with those reviewers who say the staff here seem somewhat distracted. I also agree that there might be an element of misrepresentation at the Westgate. It seems to be a time-share. I was not aware of that when I made my reservations (through Expedia). It didn't really matter to us, but I could imagine why it might matter to others.

We arrived at 4:00 (check-in time) and were told, not very graciously, that our room was not ready. Since we were not invited to do anything in particular during our wait, we cooled our heels in an adjacent room with a number of other unhappy campers before going back to the front desk to complain. Finally, we were told that our room was ready, which was welcome news, as we had come with the intention of spending the late afternoon at the pool (which is quite nice, by the way).

Our room was actually a small one-bedroom suite with a kitchenette, which is cited as the reason why no breakfast (complimentary or otherwise) is served at the Westgate. The suite proved to be quite satisfactory, though not much more than that. The complex has neither restaurant nor bar (the latter, if we had been offered a complimentary drink by the front desk, might have made us feel better about waiting for the cleaning crew to finish our room). Oh, well.

A word about breakfast: One of Williamsburg's better pancake houses is just two doors away, so that was convenient.

A word about sleeping in the lobby: After struggling with a chronic cough one night, I tiptoed to the lobby and slept on a couch until being awakened by a staffer who kindly offered me a pillow. I slept more deeply after that, and tiptoed back to bed about two hours later. I never slept in a hotel lobby before.

Would we go back to Westgate? It worked for us, but there was nothing really that would draw us back there, though the location does provide easy access to Colonial Williamsburg and the commercial life of Richmond Road. The price ($315 total for two nights) seemed pretty reasonable.

Stayed June 2013, traveled with family
Helpful?
Thank kenjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg Resort, responded to this review, June 18, 2013
We are so glad you enjoyed so many things about Westgate Historic Williamsburg. We truly appreciate your review, thanks for sharing your story. We apologize that you had a challenge checking in. We will make sure we will partner with the right departments. We love that you feel we have a great pool. We hope that you will come back and stay again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Hill, West Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 30, 2013

Everything was great except the staff. They did not seem concerned with helping the customer. We circled the hotel several times looking for our room when the room was inside the hotel all along. Staff did not offer any help until they were asked. Seemed to be more interested in each other rather than the customer. Also they were not uniformly dress as in other resorts we have visited before. Just lacked professionalism every time we entered or left the hotel.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvonne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg Resort, responded to this review, June 4, 2013
Thank you for your feedback. We appreciate your comments as we are always looking for areas to improve. We do apologize for the issues with the front desk staff as they are not our usual standard of service. We do hope that you will give us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Historic Williamsburg Resort

Property: Westgate Historic Williamsburg Resort
Address: 1324 Richmond Rd, Williamsburg, VA 23185-2837 (Formerly Heritage Inn)
Location: United States > Virginia > Williamsburg
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Williamsburg
#21 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westgate Historic Williamsburg Resort 3*
Number of rooms: 85
Official Description (provided by the hotel):
The Ideal Choice for Your Williamsburg Vacation Getaway Westgate Historic Williamsburg Resort in Williamsburg, Virginia, provides guests all the comforts of a fully furnished home, all within minutes of area attractions such as Colonial Williamsburg, Busch Gardens Williamsburg and Water Country USA. Accommodations at our Williamsburg, VA hotel range from cozy studios to spacious one- and two-bedroom villas with fully equipped kitchens, queen sleeper sofas, separate living and dining areas, satellite TVs with DVD players and full baths with jetted tubs. ... more   less 
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Also Known As:
Westgate Historic Williamsburg Hotel Williamsburg
Westgate Historic Hotel Williamsburg
Williamsburg Westgate Historic Hotel

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