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“Doubletree by Hilton in Williamsburg”

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DoubleTree by Hilton Williamsburg
Ranked #21 of 73 Hotels in Williamsburg
Certificate of Excellence
Durham, North Carolina
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Doubletree by Hilton in Williamsburg”
Reviewed September 3, 2013

The location of this hotel is off the busy district of Richmond Rd. in Williamsburg where most restaurants are. This hotel location is great for families who want to be close by Busch Gardens as the entrance to this theme park is just around the corner from this hotel. The hotel room is spacious enough with a mini fridge and a flat screen TV. However, the hallway from the elevator to the room does smell stale as we felt that the A/C was not on. The hotel lobby is quite nice. We were pretty impressed after checking in that the clerk handed us two warm cookies from the warming oven under the front desk.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Helen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,441 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
Lynchburg, United States
1 review
Reviewed September 3, 2013

I left my tablet charger in room 417 on Tuesday August 27th. I called Tuesday afternoon and was told that the charger was found. I gave a credit card number to mail the charger to me. I got the wrong charger. A note with room 102 was in the package. I returned in person to resolve this issue on Saturday August 31st. the front desk person told me he would contact the lady who I spoke with. I asked him to do it quickly as I had people waiting in the car. He left the desk area, 5 minutes later he appeared and started to help others. Totally ignored me, I left after 10 more minutes, disgusted.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chantilly VA, United States
1 review
Reviewed September 3, 2013

We were looking for a last minute place to stay near Busch Gardens and Water Country that could comfortably (and cheaply) accomodate a family of five. The Doubletree Hilton far exceeded our expectations in all areas, including cost, comfort, food selection and convenience to Busch Gardens. Their double queen suite was spacious, the indoor/outdoor pool was perfect for the kids, and the breakfast buffet was delicious and couldn't have been a better value.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, SC
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 1, 2013

This visit was unremarkable -- the hotel is undergoing renovations since changeover from Marriott to Doubletree -- however service was sketchy -- it took until after 5pm on the first day for our room to be serviced -- no one was available in the coffee bar/ snack area & gift shop to even check us out or take our $$, however the front desk staff was very attentive as were bellhops, etc. Just very inconsistent and "in progress", but rooms nicely appointed and clean and comfortable.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank mocleaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 1, 2013

Hotel recently substantially renovated as it has just become a DoubleTree. Large water stain on room ceiling. Noise travels through walls very easily. Food from other guests placed in the hall early evening was still there the next morning. Some improvements were made, some new furniture, but overall very disappointing.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank M K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wintson salem
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 29, 2013

overall satisfied and the distance to Busch Garden is the best advantage of this hotel. breakfast buffet is quite good and pool (out door and indoor) are neat. I definitely come again and will choose balcony room. it is only $10 difference!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sook Won R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom C, Director of Sales at DoubleTree by Hilton Williamsburg, responded to this review, September 12, 2013
Thank you for taking the time to share your appreciation of all that the hotel has to offer. Location and onsite amenities are certainly two key feature of the hotel that most of our guests appreciate. We hope that you will continue to make DoubleTree by Hilton your home in Williamsburg and wherever your travels should take you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staunton, Virginia
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 29, 2013

Okay, the jig is up! No more booking THAT room until you fix the air conditioner.
We stayed two nights for the Kiwanis Convention. When we arrived we were told the room wouldn't be ready until 4:00? We went shopping and returned later checking in. That evening my wife went to draw the blinds and ... squish. There was a 3-4 ft. section of carpet near the AC unit that was totally soaked. Maintenance came to the room with two towels. He spread them on the floor and left. The next day after the room had been cleaned we returned to find the room tidy and somewhat drier. Later in the evening after we returned from dinner, floor was soaking wet again and was beginning to smell musty.
Great staff, good room. Good conference facility. Much improved cosmetics to what was a tired older hotel. Now all you have to do is actually FIX the problem.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Prewitt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom C, Director of Sales at DoubleTree by Hilton Williamsburg, responded to this review, September 12, 2013
We appreciate your review and are very happy that you enjoyed your time with us. We have had the A/C unit in that room repaired so that we do not have water leaking onto the carpet anymore. Thank you for bringing that to our attention so that we could address it before it became a much bigger problem to solve. We look forward to your return in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Williamsburg

Property: DoubleTree by Hilton Williamsburg
Address: 50 Kingsmill Rd, Williamsburg, VA 23185-5579 (Formerly Williamsburg Hotel & Conference Center)
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Williamsburg
#20 Family Hotel in Williamsburg
#22 Romantic Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Williamsburg 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Williamsburg is the closest full-service hotel to Busch Gardens Theme Park and Water Country USA, offering exciting family entertainment on your doorstep. ... more   less 
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Also Known As:
Williamsburg Marriott Hotel Williamsburg
Marriott Williamsburg

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