I made reservations at this hotel because of the indoor pool and breakfast. I then called the hotel directly to ensure the pool was open and operational because that is our main focus. I was ensured the pool was open. We checked in and the hotel clerk was unfriendly and dressed like she was going clubbing...very unprofessional. We got to our room to find the room looked NOTHING like the photos provided on this site ( no flat screen and did NOT sleep 5 as advertised). Both mattresses had support issues (with sides being broken down from excessive sitting on the sides). The hair dryer did not work either. We then dressed to go to the pool. When we got down there, the water was FREEZING and the hot tub was closed. Needless to say, I will NEVER stay at this hotel again!! When I checked out, I reported the problems with the room. When I mentioned the pool issue, the woman informed me it had gone out several days ago...I told her "in the future, advise your guests of this because we went through the trouble of dressing and going all the way down there for nothing". She apologized and I left. DON'T STAY HERE!! OHHH...and, in the breakfast room, there are artificial plants on the walls...right above the waffle machine..it is CAKED with dust...just waiting to fall off into your food!!
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- Also Known As:
- La Quinta Inn & Suites Williamsburg Hotel Williamsburg
- La Quinta Inn And Suites Williamsburg
- Laquinta Hotel Williamsburg
- Holiday Inn Williamsburg