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“Pleasant staff, clean rooms” 4 of 5 bubbles
Review of Quality Inn & Suites

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Quality Inn & Suites
Ranked #51 of 75 Hotels in Williamsburg
Fryeburg, Maine
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Pleasant staff, clean rooms”
4 of 5 bubbles Reviewed August 23, 2014

The staff is very helpful, the room is bright and light, comfortable space. Rooms are clean, with some minor wear at some points.
Has a complimentary breakfast, pretty standard fare. Laundry facility is single washer/dryer.
Had an issue with a wasp nest outside my balcony, alerted staff and issue was resolved quickly.
Was made to feel welcomed, given pointers on where to go, what to see while in the area.
Only real downside, it is close to the railroad, and it is active. But, after the second time it went by I tuned it out.

  • Stayed August 2014, traveled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank legalrn06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, December 9, 2014
Dear legalm06,
Thank you for taking the time to review our hotel. We appreciate your comments. I will make sure to pass along all your comments; our staff appreciates when their hard work is noticed. We have made upgrades to most of the rooms since your stay in August and also plan on making additional upgrades by the end of the year.

We look forward to seeing you on your next trip to Williamsburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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117 reviews from our community

Traveler rating
    33
    32
    22
    16
    14
See reviews for
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11
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Windber, Pennsylvania, United States
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 23, 2014

$59 per night, got Us a clean room, with a balcony and couch, a bed with four pillows, a nice pool, and a pretty good free breakfast in the morning. We had eggs, toast and jelly, fried potatoes, bacon, orange juice and a donut. They also had sausage, apples, oranges, yogurt, cranberry juice, and lemonade, cereal, and oatmeal. For the price, this hotel exceeded my expectations. I would stay again, I personally loved that the pool that went up to 8 feet, but did have a 3 feet area. Close to busch gardens which is where we were visiting, maybe ten minutes.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Amber V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, December 6, 2014
Dear Amber V,
Thank you so much for taking the time to review our hotel during your stay in August. We appreciate your kind words about a clean room, the pool, and the hot breakfast with a wide variety of hot and cold items. We work very hard to exceed expectations with our guests.

I am also very happy to hear you would stay again. We hope to see you on your next trip to Williamsburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 13, 2014

Tough news first--there was a lot of good, also included in review!

This room (117) could have been nice but had some issues that resulted in my complaints about the quality. I notified the front desk twice--the first time (after our first night), there was an immediate attentiveness and I was asked if I would mind maintenance going into the room to fix it, to which I quickly agreed. I never saw any change. The second time (checking out), they were kind enough to give me a $2 discount (not a typo). Here's the rundown:

- Toilet was loose and felt almost unsafe to sit on--very unsteady.
- Toilet paper holder partially ripped out from wall--barely hanging in there with a big hole in the drywall. It came out of wall at least once while we were there, exposing a sharp screw.
- Top latch to door broken--could move latch over, but the piece it catches on was broken off, so it was pretty useless

Some cosmetic issues also detracted from the stay. They included:
- Numerous scratches on the dividing wall
- Torn upholstery on couch arm
- Scratches/marred wood furniture
- Loose handles on sink and toilet
- Bureau drawer falling apart

Despite this, we really had a nice stay and would come back--just to another room! If they would spend an hour or two fixing up these issues, it would be a great room--hope they will.

We liked:
- Convenient to Busch Gardens and Water Country.
- Great pool/patio area
- Good breakfast with nicely renovated breakfast room
- Great for kids
- Potential for good rooms
- Non-smoking rooms
- Check-in staff so friendly you couldn't help but smile :)

  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank KABaumler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, December 9, 2014
Dear KABaumier,
Thank you so much for bringing your concerns to our attention regarding your stay in August. I can tell you that we take all complaints/comments very seriously and use them to improve our guests experience. I would like to apologize for any inconveniences you experienced with your room. I am happy to tell you that repairs have been made to the bathroom, as well as the front door. The furniture and bedding have also been replaced. We will also be adding flat screen TVs by the end of the year.

I am glad to hear that you would come back and visit us again. It would be a pleasure to have you stay with us the next time you're in Williamsburg.
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Philadelphia, United States
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed August 5, 2014

This is a nice little hotel. Clean and friendly. The buffet breakfast is very good. There are a lot of restaurants, including a very popular sea food restaurant across the drive way. We didn't eat there, but there were lines outside every nice. The pool is nice as well. Very close to a large outlet mall. Over all, we really enjoyed our stay there. I would recommend it.

Room Tip: This is a nice hotel for families. There is one elevator on the left hand side of the hotel.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, December 6, 2014
Dear Deborah/elizabeth C,
Thank you so much for taking the time to review our hotel. We appreciate the comments about your stay in August. I'm glad you liked our hot and fresh breakfast. We feel it's a great way to start your day. We will be making changes in the near future, such as new bedding and flat screen TV's, so we hope you come back and stay with us during your next trip to Williamsburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
King of Prussia, Pennsylvania
1 review
2 of 5 bubbles Reviewed August 3, 2014

room was clean when I checked in . The next day they trash and picked up dirty towels in morning and then around 330 in afternoon come back to clean room after they get all the rooms ready for new people checking in. . they didn't care about your second night . told front desk I need towels then I called them a second time . . Around 345 a knock on door to clean room had to get ready to go out for the night. Lighting was poor in room . This is not quality

Room Tip: don't go by the pictures you see on line
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  • Stayed August 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank avp349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, December 6, 2014
Dear avp349,
Thank you very much for your candid review of your stay at our hotel in August. Your comments are extremely valuable to us, as we use them to improve each guests stay. I greatly appreciate your comments about the problems you had with housekeeping, and I do apologize for any inconvenience it may have caused. Your issues have been addressed with our housekeeping staff and several changes have been made. I can assure you that this hotel takes great pride in delivering a high level of service to our guests and we will continue to do everything in our power to meet expectations.

I hope that this can convince you to change your mind about another visit to our property. It would be a pleasure to welcome you back with all the changes that have been made.
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Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 2, 2014 via mobile

Right where all the action is. Only 5 minutes from the Outlets, Colonial Williamsburg, and great BbQ. Not bad for the price either. We stayed 2 nights just as a small getaway and everything was great for us. The breakfast was amazing too so we didnt have to fight the crowds at all the pancake stops.

Stayed June 2014, traveled as a couple
Helpful?
Thank Brandon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, December 6, 2014
Dear Brandon B,
Thank you so much for taking the time to review our hotel. I'm happy to hear we were centrally located to all your activities during your stay in August. After a long day of shopping or site seeing, it's nice to be just a few minutes away from your room. We feel that starting your day with our hot, fresh breakfast helps get you going and keeps your day moving while at the outlets, Busch Gardens, or Colonial Williamsburg.

We look forward to seeing you on your next trip!
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Boston, Massachusetts
1 review
4 of 5 bubbles Reviewed August 1, 2014

Last month we had our annual family reunion. Based on the location, amenities and price,we stayed at the Quality Inn & Suites. The rooms were dated but clean and comfortable. The hot breakfast was enjoyed by all. The banquet hall was exactly what we needed for the planned weekend activities.
The customer service was superb. Georgia, Marcia and staff made every effort to ensure that my family's stay was enjoyable.
Thank you so much for a wonderful weekend!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank katbold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review, December 6, 2014
Dear katbold,
Thank you for your great comments regarding your 2014 annual family reunion. I have passed on the compliments to Marcia and staff. Both her and our staff do a great job with the guests and meeting their expectations. We know how important and special it is when family gets together, so we work very hard to make everyone's stay very enjoyable.

I am also happy to hear that everyone enjoyed the hot breakfast. With so many plans, that's one less thing you need to worry about.

We hope to you see on your next family reunion or family event!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 5351 Richmond Rd, Williamsburg, VA 23188-2013
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 75 Hotels in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Quality Inn & Suites® hotel is ideally located in Virginia's historic triangle of Williamsburg, Jamestown and Yorktown. This Williamsburg, VA hotel is close to Busch Gardens Williamsburg amusement park, Water Country USA water park, Colonial Williamsburg outdoor history museum, the College of William & Mary, Williamsburg Pottery Factory and the Jamestown Settlement. Newport News Williamsburg International Airport is less than 15 miles away. Military bases such as Fort Eustis, Camp Perry and Naval Weapons Station Yorktown are nearby. ... more   less 
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Also Known As:
Clarion Inn And Suites
Clarion Hotel Williamsburg
Clarion Williamsburg

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