This review is going to sound like whining, but I promise I generally don't complain about things. We just had too many things go wrong here for me to overlook the problems. We stayed 3 nights over July 4th. The desk staff was very helpful, but their hands were tied when it came to our problems. My father-in-law uses a walker, so we requested a handicap-accessible room for him. Our room was on the 2nd floor - his was down in the basement, where the elevator didn't go. To get to his room, we could park around back (where he could roll right into his motel-style room), but if he needed to get to our room, the breakfast or coffee area, or the lobby, he either had to walk around the entire building (did I mention he was handicapped?) or climb two flights of stairs, one of which was by the pool and was wet all the time (did I mention he was handicapped?). We found this unacceptable. They offered to move him to a room on our hall, but it wouldn't be handicap accessible.
The key to our door wouldn't work. I got new keys made. They still didn't work. The guy at the desk came to our room to open the door. It eventually worked for him. I tried it in his presence and it didn't work for me. After about 10 tries, it eventually worked. The same thing happened w/ my f-i-l's room. Every time we got back to the room, it was a crap shoot whether or not we'd be able to get in.
The breakfast area was extremely crowded and difficult for my f-i-l to get through. It's probably just too small for the number of people who are staying in the hotel. After the first day, we decided to just go elsewhere and pay for breakfast.
After our first night, I tried to go online and find another place for us to stay, but the wifi in our room was horrible. I asked at the desk and was told that they knew about the problem. I asked if it was temporary or chronic and (after looking around to see if anyone else was listening) the clerk said it was chronic. I was able to connect to the wifi in the coffee room off the lobby, but was unable to find another room for us, as it was July 4.
At this point I'd had enough and asked to speak to the manager. When I got with him, my primary complaint was about the handicap room situation. I was unable to convince him not to charge my f-i-l for his room, but to his credit he did agree (at my suggestion) not to charge him for one of the nights. I pointed out that there were several motel-style rooms on the first floor that would make good handicap rooms, but he said they would have to be renovated in order to make them accessible.
If had just been my family of 3, this hotel have been an inconvenient disappointment, but with my father-in-law along this place was just unacceptable.
- Official Description (provided by the hotel):
- The Days Inn Williamsburg Historic Area is ideally located near Colonial Williamsburg, Busch Gardens Europe theme park, Water Country USA water park and Williamsburg Pottery Factory. Cities of Jamestown and Yorktown are less than 15 miles. All local restaurants are located within a mile. Newly renovated in May 2013. ... more less
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- Also Known As:
- Comfort Inn Historic Area Hotel Williamsburg
- Comfort Inn Williamsburg
- Comfort Inn Historic Williamsburg Va
- Williamsburg Comfort Inn