I stayed with my family (wife, 2 kids 14 and 12) for 2 nights April 19 and 20 while visiting Shanandoan mountains and Luray caverns area. We wanted to explore the area and were looking for a central place. Waynesboro fitted the bill and we explored the area hotels online. I normally prefer Marioott brand due to consistency in quality and as I have stayed in brand hotels for work. After reading the reviews we decided to stay here and were not disappointed in overall quality. However, a couple of minor issues like not able to find a restaurant list etc made me write to the GM - contact info was conveniently displayed at the front desk (which made me think they invited people to make them aware of issues). Reading the comments online, I kind of expected a nice response but I was completely surprised by how swiftly the GM personally addressed the minor issues and the staff response. This is probably my first online review and I forced myself to write it to respond in kind to the efforts made by the hotel staff - they really went out of the way. I have to confess I am not a person you can easily please. But these guys, not only fixed the issues but the staff left a note in the room and a cake for the kids so that they feel better (it was totally unnecessary but much appreciated and tasty!)
There is so much to see across United States and we try to visit different places. But experiencing beautiful sights and time that can be spent at the National Park to relax and having such caring people at the hotel - we will probably come back for a longer vacation. For people, staying here please realize that no matter how much a hotel tries there will always be some issue that misses attention. I suggest bring it to thier notice - they welcome it and fix it immidiately. Its a very relaxed and welcoming facility and sometimes minor details get missed like at home. Thats all one expects from a good hotel. Cheers.
- Official Description (provided by the hotel):
- We are not a room -- We are a RESIDENCE ! Great for long term stay and families! We have full kitchens, setting area and fireplaces. Great patio and grill for your relaxing! Enjoy the views! ... more less
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- Also Known As:
- Residence Inn Waynesboro Hotel Waynesboro
- Waynesboro Residence Inn