I could go on for a chapter in the book on this one!
IHC policy "pet's allowed" is misleading and deceptive. The "guest" goes through three "firewalls": the original search, then to confirm the hotel has a "pets allowed" policy and then...down the screen to see the actual "pet policy". This can range from $35-$15 per pet to per pet per not to actually ... no pets at all.
I arrived after a 450+ mile drive to a $35 charge. When I complained I backed away and accepted my fate. I placed towels (note image) to protect IHC. Ms. Carolina is pretty good about her personal habits...I just want to be sure.
As I walked on what I was assured was a clean place (that's the $35 fee) I felt a wet spot. At first I blamed the dog...and took a white wash cloth to make sure I removed the entire spot. (Rinses out...that kind of thing) I was stunned to see the soil on the cloth and started a challenge to the fee...which was met by IHC's customer service intransigence.
I have requested a refund on the room and the fee...we shall see not just what they may or may not do for me...but others who have other things to do but battle for our "rights" as travelers.
- Official Description (provided by the hotel):
- The newest addition to Fauquier County, Virginia. Located in the town of Warrenton, VA, host of the Virginia Gold Cup. The Holiday Inn Express Hotel & Suites Warrenton, Virginia, is conveniently located to US 29, US 17, US 15, & I-66 and about 45 minutes to Reagan National and Dulles Airports. This beautiful property located between Manassas, VA and Culpeper VA nestled in Virginia s Horse Country. We are surrounded by breathtaking views, historic charm and fine dining. Only minutes from the Historic District, and Civil War sites, such as the Battle of Antietam, Battle of Bull Run and Harper s Ferry, WV. Virginia Wineries and many golf courses are within 10 minutes. This state-of-the art hotel offers 85 spacious guest rooms where you may select from a King, or two Queen beds. Special in-room amenities include Complimentary Wired High-Speed Internet, refrigerator, microwave, 27-inch television, 2-line phone, data port, voice mail, coffee and coffeemaker, iron and ironing board and free local calls. Suites are also available with conversation area. Hotel features all non-smoking rooms, meeting space, complimentary signature Express Start breakfast, 24-hour fitness center, 24-hour business center, seasonal outdoor pool, guest laundry, business services and free morning paper. Warrenton hosts a variety of businesses, which include WTC, Greystone, F.A.A., VA Gold Cup Assocation, Fauquier Hospital, Airlie Center and the Nissan Pavilion. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Warrenton
- Holiday Inn Express Warrenton
- Holiday Inn Warrenton
- Warrenton Holiday Inn