Stayed at the Hampton Inn, Warrenton, VA last week for one night. Hampton Inn has a guarantee that if you are not 100% satisfied, they will rectify the situation....and they sure did!
Check in time on the reservation states 2:00pm. We arrived at 2:10pm and the room was not ready....no big deal really. But 50 minutes later, it still wasn't ready. I didn't say anything but the desk clerk clearly overheard my husband and I talking about how much longer we would be willing to wait. (There aren't many choices to stay in Warrenton, VA and we were meeting friends who live there) Magically, the room was ready...we said thank you, got our bags and went to our room. The room was lovely and the pillows! Oh my goodness.....you have never slept well before you sleep on HI's pillows! About an hour after getting into the room, the telephone rang and it was the hotel manager asking if everything was satisfactory? I said, yes, it was - it is a lovely room. He then says "I just want you to know that there will be no charge for the room for tonight"....I told him that wasn't necessary and he said "No, Hampton Inn has a 100% satisfaction guarantee and your room was not ready by the advertised check in time". Wow! We were very impressed....we neither asked for any concession or expected any just because the room wasn't ready on time. Kudos to Hampton Inn management....they will definitely get our business in the future!
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- Also Known As:
- Hampton Inn Warrenton Hotel Warrenton
- Warrenton Hampton Inn