Unquestionably one of the worst dining experiences ever. Started with trying to make a reservation – it took 3 days. I called, got voicemail and was instructed to leave a message, which I did. Never got a return call. Called twice more, still got voicemail. Finally sent an email and received a reply 16 hours later. We arrived exactly at the time of our reservation….had to wait almost five minutes for the little blonde hostess to stop her very personal conversation and acknowledge us. After we were seated, it was almost fifteen minutes before our waitress first appeared to offer us water. Let me be clear – we had early reservations (6 pm) – there was only one other table (with two people) being served. It was clear from the start that our waitress had, at best, been trained to wait tables during the breakfast shift at Denny’s…if she had been trained at all. We were a foursome with plenty of room behind the table for proper service. She did not serve; she chose to pass salads, entrees, etc. down the table and asked us to pass her our water and wine glasses so she could fill them, dripping on the end of the table. In a restaurant where the least expensive entrée is $24.95, I certainly expect better. Two in the party had the French onion soup, which they declared to be excellent. I thought perhaps things were taking a turn for the better. The salads, with a grand choice of TWO dressings (blue cheese and a not-delicious creamy vinaigrette), were only a small plate of mediocre mixed greens. The entrees arrived, and even our Denny’s breakfast waitress could tell that the medium rare rib eye ordered by our friend more closely resembled a roofing shingle. She cut into it to check the doneness and was appalled to find it was a very, very, dry, dark brown throughout. She sent it back and told us to go ahead. My husband had a chicken and ham dish which he said was quite good. Our other friend had a pasta dish with chicken and mushrooms, which he said was ok, but was severely lacking in chicken and completely overrun with mushrooms. I had the mountain trout, which considering the area, should have been a signature dish, but wasn’t. The fish had no flavor of its own and was drowning in a greasy, herb butter sauce. We finished our dinners and still our friend had not been served her replacement steak. She managed to get the waitress’ attention to tell her to cancel her order since she had been waiting well over twenty minutes and didn’t want to be eating by herself. The very unprofessional manager, seven days in need of a shave and wearing a brown velour jacket, plaid shirt and jeans stopped by to say he was sorry, but he didn’t really sound or act too concerned. He also reached across us to clear our plates. So now we know who trained the wait staff. Finally desserts were served. I had an apple cinnamon crepe which was delicious. The house Ponga Sauvignon Blanc was very good. The atmosphere was lovely. But the service and attitude was abysmal. We had been to this restaurant about 18 months earlier and had a lovely dinner and evening which was why we made the return trip to share the experience with good friends. I am sad and angry to say the experience was simply terrible. The website says they think they’re running a high-end, quality establishment “in an elegant country setting.” Nope. Never again. Just not so.
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- Also Known As:
- Inn At Gristmill Square Hotel Warm Springs