So, I reviewed the Westin back in Sept '13 and awarded it a four out of five star rating, calling it an "Upscale Pet Friendly Hotel". I'm back again and this review is solely based on the room service that I just experienced. Since I was tired and wanted nothing more than to unwind and relax in my room, I decided to order from the Westin's "In-Room Dining Menu", opting for the Cilantro Lime Citrus Salad. The description read, "Large shrimp, mixed greens, tomato, roasted pepper, cilantro, pepperjack cheese, julienned corn tortilla, tossed with avocado ranch dressing." This sounded good and I imagined 4-5 large/jumbo tail-on shrimp on a bed of greens with a hint of lime and cilantro. Boy, was it a let down. After a reasonable wait, the server rapped on my door with a tray and my salad. I lifted the silver-covered cloche and lo and behold were three teeny weeny shrimp (that looked like came from a can). They were about the size of my pinky nail! I also didn't see any cilantro and the lime-citrus was undetectable.
I literally laughed at the sight of this and called back the room service person as I figured someone should know that the menu description was nowhere near reality. I even took pictures which I'll see if I can attach to this review. Long story short, I really didn't feel like eating it, mostly out of principle. The manager did come by to retrieve my dinner and said she would talk to the kitchen staff to see why the "large" shrimp was more like bait. I decided to order the turkey burger which after waiting for almost an hour, finally arrived (sans tray). It was hideous - over peppered and obviously pre-frozen. Since there was no tray, there was also no salt & pepper. The fries were the best part, but unsalted and bland. Thank goodness for the ketchup. I ate about half the burger and gave up as it wasn't worth it. I recommend to dine at the myriad selection of restaurants nearby the hotel. Next time I'm here (which is typically an enjoyable stay). I'll stick to my habits and eat outside of the hotel. Even if I'm tired...
- Official Description (provided by the hotel):
- 236 beautifully appointed rooms include Deluxe Rooms and Suites as well as a private Executive Club floor. Able to host gatherings from 20-500; committed to sustainability and eco-friendly practices. ... more less
- Reservation Options:
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- Also Known As:
- Westin Virginia Beach Town Hotel Virginia Beach
- Virginia Beach Westin