I'm staying for one night on short business trip. Located a cross client it was convenient and highly recommended.
We checked in a 8:30
And check out to be at 5:30 the next morning
The check in was fast and friendly.
I was put on the Starwood Preferred member floor , a top floor ,
But I noticed it was an ADA/Handicap accessible bathroom /shower .
Why would I need it as I'm
Not handicapped? Why would they give it to non handicap person, and they should had asked me if there was no other option if I mind.
I find taking a shower in these set ups can be quite messy , and I'm a sure hotel was it busy at all so need to give me a facility I didn't need.
The floor for preferred members doesn't seem to be any special anyway and so, I think they have in hotels -in general- this thing for giving first timers near elevators and handicap bathrooms. WRONG thing to do!
If it wasn't that I'm checking out so early I round have asked for a proper bathroom that fits my need
I find unacceptable to hold these rooms for people that needed them and not ask if I mind it .
So bad customer service to a preferred member and aghast timer in hotel. So beware. Next time I will get the basement level room.
I will be coming back but will look for another option!
- Official Description (provided by the hotel):
- 236 beautifully appointed rooms include Deluxe Rooms and Suites as well as a private Executive Club floor. Able to host gatherings from 20-500; committed to sustainability and eco-friendly practices. ... more less
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- Also Known As:
- Westin Virginia Beach Town Hotel Virginia Beach
- Virginia Beach Westin