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“Great Hotel! Very Clean!”

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Westin Virginia Beach Town Center
Ranked #32 of 109 Hotels in Virginia Beach
Virginia
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Hotel! Very Clean!”
Reviewed August 19, 2012

Wonderful experience! The beds are very comfortable and the room was very clean and modern. The staff were very professional and friendly. Great Location with many resteraunts and shops walking within distance. We will be back and highly recommend this hotel!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MJB63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, December 26, 2012
We were excited to hear that we were able to meet and exceed your expectations during your stay with us! We look forward to having the opportunity to serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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668 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
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English first
1 review
Reviewed August 18, 2012

Never again wil I stay at another Westin hotel. This was my first time and it was bad enough. How bad? So bad that I am still at the hotel writing this review. I couldn't even wait until I returned home. The check-in at the desk was awkward when the desk clerk asked my husband , "What is that on your arm?" in a way that made as think there was a bug crawling on my husband or something equally disconcerting and it was actually his tattoo the clerk was referring to.
Next, there was no complimentary toiletries in the room which was unfortunate because my husband forgot his toothbrush. There was no shower cap. The ice bucket was inconveniently hidden away in a cupboard under the TV. There was no refrigerator as advertised. The remote failed to turn on the TV. And to top it all off. Three random men came knocking on our room door at 12 am soliciting for God knows what. Absolutely horrible experience. And way too expensive! I will be happy to return home in the morning.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cmckinon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinVAManager, Manager at Westin Virginia Beach Town Center, responded to this review, August 20, 2012
We are sorry to hear that we did not meet your expectations, but thank you for sharing your comments. Concerning your observations about the complimentary toiletries; in an effort to keep the room as clutter free as possible of items not used by every guest, we do offer these items upon request. In the hope that we can make a future stay more enjoyable here or at any of our Hotels worldwide, if you encounter anyone knocking on your door at any time that you do not know, a call to the Hotel front desk to report it will allow the hotel to react quickly and solve the issue immediately. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern VA
Level 6 Contributor
78 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 18, 2012

I've stayed at this hotel over ten times while visiting my sister in VA Beach. It is in the heart of the town center, away from the beaches but still a fairly close drive (about 20-25 min) depending on traffic. There are many shops and restaurants nearby - such as Cheesecake Factory, Starbucks, Loft, Dick's Sporting Goods, and so much more. It is an excellent location with free parking and best of all they are very pet friendly which is very important to me.

The rooms are nice and modern, clean and comfortable. If you want to be next to the beach, this probably isn't the hotel for you, otherwise this is a lovely hotel with much to offer.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tPFmariah9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 18, 2012

We stayed for a concert at the Sandler Center. Had dinner at Town Center, enjoyed a great concert and then relaxed at the hotel. Very comfortable. Nice to park and not have to drive to enjoy all of what we did.

Room Tip: Higher floor
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Surfingdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Level 6 Contributor
188 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed August 17, 2012

Recently stayed here for a 2 day business conference (Sunday, August 12-August 14) and it was great. I parked at the adjancent parking gargage and never had to move my car. The garage has direct access/evaltors to the hotel.

Location
The hotel itself is beautiful and everything you love about the Westin. Staff is accomdating and helpful. You have many options for food and entertainment within walking distance (chain restuarants - Cheesecake, PF Change, McCormicks and then other cafes such Bravo Cucina, Jazz Spot).
Room
The room is spaciou and bed is so comfortable. Loved the double headed shower.

Great for business or personal trip.

Room Tip: Higher room for a view. If you are a Westin Reward Holder they place you on a diffrent floor (15th...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TravlingTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 16, 2012

This hotel is in a great location, walk to many restuarants and cafes! Only a 10 minute drive to the beach. The rooms were large and clean. Comfortable bedding.! Bathroom was well equiped, with a double head shower, nice touch! Free on site Parking. Service was great, quick check in and out. Lobby was inviting. Would stay again if traveling back to that area.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Baldinog23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 13, 2012

Stayed here this past weekend (Friday, Aug. 10- Sunday Aug. 12th) in room 1217. Overall, it was a great stay. My girlfriend and I decided to have a girls weekend at the beach and although this hotel is not on the beach, it worked out perfectly. Its a short drive to the beach so it was great. The hotels on the beach are all outdated and overpriced and I would not recommend it. Westin is slightly newer, clean, and in better shape.

Pros:
- Westin shower and the bed of course! LOL.
- FREE PARKING!!!
- Close to restaurants and food
- Area is very tourist friendly...easy to get around
- As weird as sounds the elevators. Stayed in plenty hotels where the elevators are extremely SLOW and overcrowded. At this hotel, elevators are fast and not overcrowded. After a day the beach the last thing you want to do is waite 20 minutes for an elevator and nowadays that seems to be a constant issue at other hotels.

Cons
- Room lighting...as females we need light to apply makeup so not having a enough light was an issue. The rooms can be somewhat dark
- Restuarant was out of 3 of the appetizers on the bar menu...not sure why that is. But the bartender made our drinks stronger so it even out :)
- Toliet got stopped up but maintenace quickly resolved this.

I do want to mention that the staff is beyond helpful (escpially Yvette and the young man who works at the front desk with her at night). They were outstanding! No attitudes, easy checkin, gave great directions, and overall had wonderful personalities. Even with a line they were able to check people in at a smooth pace and still be to smile and offer you assistance when it was your turn. Great service all the way around.

If your looking for a modern hotel at a discounted price thats close to the beach...with good service, this is the place to be.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank martson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Virginia Beach Town Center

Property: Westin Virginia Beach Town Center
Address: 4535 Commerce St, Virginia Beach, VA 23462-2739
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Virginia Beach
#6 Business Hotel in Virginia Beach
#21 Romantic Hotel in Virginia Beach
#27 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Virginia Beach Town Center 4*
Number of rooms: 236
Official Description (provided by the hotel):
236 beautifully appointed rooms include Deluxe Rooms and Suites as well as a private Executive Club floor. Able to host gatherings from 20-500; committed to sustainability and eco-friendly practices. ... more   less 
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Also Known As:
Westin Virginia Beach Town Hotel Virginia Beach
Virginia Beach Westin

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