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SpringHill Suites Virginia Beach Oceanfront
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Reviews (1,079)
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Reviewed June 19, 2013

Not only was my room extremely clean, modern and comfortable, but the staff were the kindest group of workers I have had the pleasure of being around. The Pool Bar staff, especially Sarah A. and Jon F. were the most customer service oriented individuals I have encountered in a very long time. Springhill Suites is fortunate to have these two individuals on their staff. They alone, make me want to re-visit this facility the next time I am in Virginia Beach.

The hotels breakfast offered a great variety of choices. The downside is that the lobby area where you can enjoy breakfast tended to be quite hot, making it uncomfortable to eat in the space at times.

Unfortunately, even with their staff's hospitality and good breakfast, it must be mentioned that future guests should be aware of the hotels lack of properly securing their poolside umbrellas. Several umbrellas flew out of the umbrella stands, one even landing right on my face as I was reading a book poolside. The hotel secured the umbrellas after the incident, but a day later, the same thing occurred. The hotel needs to do a better job at ensuring that their guests are able to enjoy a safe, free from harm poolside experience. They lacked at this immensely during my stay.

Room Tip: I heard after the fact that choosing an oceanfront room on the 2nd floor provides a much larger patio space than other floors as that floor level is above the pool.
  • Stayed: June 2013, traveled with friends
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1  Thank Mrs-Vargas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded June 20, 2013

Thank you for choosing to stay with us. It is our goal to provide the best service and vacation experience possible. I am pleased Jon and Sarah had a positive impact on your visit. We will look into the umbrella issue that you described and see if we can combat this with a better strategy. Thank you for your review and we can’t wait to see you next time!

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Reviewed June 19, 2013

This hotel was beautiful and clean. The location was right on the beach and close to many great restaurants and entertainment venues! The entire staff was excellent from the front desk, to housekeeping, to the pool! The food and beverages were wonderful including breakfast and the cocktails by the pool! I would like to specifically mention the wonderful customer service and attention given by Sara Acres and Joh Floyd. Both of these employees went out of their way to accomodate this group of divas! Thank you and because of this, we will be back!!

  • Stayed: June 2013, traveled with friends
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2  Thank TSaunders71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded June 20, 2013

Thank you for your very kind words and review of your recent stay with us. We take great pride in the service we provide to our guests and when we hit the mark it is very satisfying. I am pleased to hear Sarah and Jon made a positive difference in your experience. Hope to see you again for the next girls getaway!

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Reviewed June 18, 2013

Each and every employee greeted us and they were as polite as could be. Our requests were met with a smile and an eagerness to help. The hotel was clean, open, airy and had easy access to the beach. We will be staying here again! The breakfast was yummy!

Room Tip: They are all oceanfront, you can't go wrong with any of them!
  • Stayed: June 2013, traveled with friends
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1  Thank Shay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded June 19, 2013

Thank you for taking the time to let us know how your stay was. Your comments are very important to us and greatly appreciated. I am glad to hear everything was to your satisfaction during your recent stay. We value you as a guest and we want to make sure we are meeting your needs and exceeding your expectations. See you next time!

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Reviewed June 17, 2013

We had a wonderful experience at this hotel. The staff is polite, accommodating and pleasant. Our room was clean, functional and comfortable. The continental breakfast was great with lots of choices for hot and cold more like a full meal (eggs, bacon, waffles, grits) (yogurt, cereal). Lots of nice touches like water stations with citrus in it for cooling down after a run or a day at the beach. Location is wonderful, plenty of shopping and eating choices for quick lunch etc. Nothing but good things to say about this hotel. I really can not over emphasis how wonderful the staff was from the time you entered with complementary valet to anyone who happened to encounter in the corridor.

Room Tip: I asked for lower level made it easier during high traffic times.
  • Stayed: June 2013, traveled with family
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1  Thank JackeyM991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded June 19, 2013

What a wonderful review! Thank you for taking the time to review our hotel. I'm so happy everyone enjoyed their time here. It's so great to hear you made the most of your trip by taking advantage of all our amenities! We appreciate your comments on our team and we hope to see you again soon! Have a fantastic year!

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Reviewed June 16, 2013

We enjoyed the friendly service, especially Annalese Spence. She made our stay more enjoyable. Thank you!
The beach and hotel were perfect for our family and friends from Newport News who visited. We enjoyed the pool also.

  • Stayed: June 2013, traveled with family
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Thank Barbarab53776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded June 22, 2013

Thank you for taking the time to let us know how your stay was. Your comments are very important to us and greatly appreciated. I am glad to hear everything was to your satisfaction during your recent visit and that Annalese made a positive difference in your experience. See you next time!

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