I booked my reservation back in February 2013 for May 2013, and two days before my trip while confirming the reservation they lost one of my reservations. We are coming in for a bridal shower, and we requested two rooms, and we were told they would be next to each other.
Today, I got an entire different story, one reservation could not be found, and there was no guarantee if we could be near each other, and in this case on separate floors.
I was so saddened because we had other options in February but we were sold on this hotel because they agreed on our accomodations. Finally, a manager name Laura was given the phone, who just listened to me, and she upgraded both rooms, and we will at least be on the same floor. Even better, she gave me the same rate for the upgrade as I had before. Now that is the type of service that makes you forget how bad I was originally frustrated, and I feel much better about the situation now. Many of us post when it is all wrong, but they really made it right, and thank you LAURA.
- Official Description (provided by the hotel):
- Relax at SpringHill Suites Virginia Beach Oceanfront, where weekend jaunts, family vacations, and even business trips are enjoyable and memorable. Our Virginia Beach Oceanfront hotel's beachfront location in Virginia Beach, Virginia is perfect for those who want to step just feet away from their guest room and sink their toes into the sand. Our hotel features all oceanfront suites with private balcony, microwave, mini refrigerator, 2 TVs, complimentary breakfast, free wireless Internet, free local calls, and complimentary parking. Enjoy our indoor pool and expansive outdoor pool plaza with cafe and fitness center. SpringHill Suites Virginia Beach Oceanfront lets you unwind and cherish every moment in Virginia Beach, VA. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Priceline, Expedia, Marriott, Orbitz, Cancelon, TripOnline SA, Hotwire, Cheap Tickets and getaroom.com so you can book your SpringHill Suites Virginia Beach Oceanfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Springhill Suites Virginia Beach Oceanfront Hotel Virginia Beach
- Virginia Beach Springhill Suites