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“Delightful stay in Va. Beach, Va”

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SpringHill Suites Virginia Beach Oceanfront
Ranked #35 of 109 Hotels in Virginia Beach
GreenLeadersBronze level
Reviewed July 26, 2012

Having a wonderful vacation here in Va. Beach, Va, at the Marriott Spring Hill Suites! Front desk staff are cheerful, friendly and helpful. Hotel is clean and the ocean view from every room is beautiful and inviting. We love waking up early to catch the sun rising, as we watch dolphins play just beyond the breakers. You can enjoy joining in on all the great ways to keep fit, from walking, jogging, biking, to roller blading on the board walk. There are both indoor and outdoor pools to swim in or relax by and catch some sun. The pool bar was refreshing after a fun time in the ocean. Mark, who tender the bar, knows his business! He made our drinks to order, and was not shy about finding the recipe for one that was not on the menu. Our room was kept clean and our house keeper Annalese Spence, a gem!! She is friendly with a big heart and cares about our stay here in the hotel. She made sure we had all that we needed in the room and kept our room not only clean but fresh smelling each day. It was so relaxing to know that after a fun filled day at the beach, when we were ready to come back to our room, it would be refreshed and welcoming! 7th floor folks, for awesome service by Annalese Spence!! Va. Beach, offers lots of activities to take advantage of, community events to participate in, and is a great place to vacation. It was very relaxing to just sit in the sand by the ocean and take in the sounds of the waves, to smell the salty sea air, and be warmed by the sun. Loving our time here! :)

  • Stayed: July 2012, traveled as a couple
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Thank Fred-n-Donna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded August 2, 2012

Thank you so very much for your kind comments. I am proud to hear that Mark and Annalese made a positive difference in your stay and that you were able to relax while you were here! We hope you will stay with us again when you are in Virginia Beach!

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614 - 620 of 1,073 reviews

Reviewed July 26, 2012 via mobile

We routinely stay here and always enjoy the stay. The rooms are nice but the carpet is getting soiled and needs to be replaced. The pool is very nice. The location is great. The hotel is kid friendly.

  • Stayed: July 2012
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Thank tank5862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded August 2, 2012

Thank you for your return business and letting us know that you enjoyed your stay. We are proud to be a family friendly hotel. I am pleased to share that we are working on improvements in the carpet. We hope to see you again when you visit Virginia Beach!

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Reviewed July 25, 2012

I checked in on July 18, 2012 and left early on Saturday morning, July 21, 2012. It took almost 20 minutes to get downstairs and up to the garage to get our car because of an elevator being out of service. Each one that came to our floor was too crowded to get on and we had too much luggage to walk down the stairs from the 6th floor. We had to finally get one going up (which was crowded too (we squeezed in), to go down to the lobby). It took a total of 30 minutes or more to get on the road to go home. Very tiring and exhausted in the end.

The front of the hotel is too small for unloading and you had to park in the garage, then unload your luggage and lug it down to the lobby from the 3rd level to the front desk. My experience at the SprinHill Suites Oceanfront by Marriott in Virginia Beach, VA was not good at all. My room had dust on the TV stand, behind the TV (when we tried to look at TV, we found out it was unplugged by the maintenance man. He had to pull it out to look for the problem). A lot of dust was on the wall toward the celing going into the bedroom area, on the corner walls near the desk in the front area and the headboards on the double beds were dirty with smear marks. The rooms in the suite looked like they never had a good cleaning. The bath towel had brown stains on it (that one should have been thrown away) and also a brown water stain was coming down from the faucet in the tub. The top of the toliet didn't fit either. The balcony was too small and the chairs were not cleaned, we had to wipe them out before sitting down. Another time, they came to cleaned the room at 4:15 pm, while we were getting ready to go to dinner, we had to leave with the same clothes on because we had no clean towels (also the housekeeping person left a note another time to let us know, she ran out of clean towels and will bring some back later). I've stayed at other Marriott hotels and was very pleased with their service (if just didn't seem like a Marriott hotel) and I'm an elite rewards member, plus we tip very well for good service. I won't stay at this hotel again, the housekeeping service in the suite I had wasn't good at all or met our daily needs. To pay that amount of money for 3 days (over a thousand + dollars and taxes on top of that), was not worth the price with all the cleaning issues etc. We also slept on the same sheets the entire stay.

On top of that, I was charged an additional $380.00 for Sunday, when I paid early on Friday evening to beat the check out and check in rush on Saturday. I was scheduled for only 3 days. I called the Corporate Office of Marriott because the hotel didn't return my call after I called them regarding the discrepancy to resolve the matter. I've traveled all over the country and outside the country and rearely ever had any problems with my hotel stay. That's poor management and service to the customer. I've never complained regarding hotel service before like this one, but I couldn't overlook these issues, they were beyond satisfaction for the amount of money paid for quality service. Another thing, the free breakfast buffet had long lines and we had to wait for more food to come, it just wasn't what we expected from a Marriott hotel chain. Overall, the trip wasn't what we expected or had in mind, when booking this hotel.

  • Stayed: July 2012, traveled with family
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Thank Carolyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded August 2, 2012

On behalf of the entire staff, I wish to apologize for not providing you with the experience you have every right to expect when staying at a Marriott property. I am disappointed to learn that you had housekeeping issues, as I can assure you that this is not the type of service we strive to provide. Your feedback is taken seriously and has been addressed with our team for improvement.

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Reviewed July 23, 2012

It's our second day here and it is amazing! Hotel is clean, staff are polite. Definitely stop by the bar and ask for the bartender Mark, this man is polite and make the best drinks. About 8 miles away on Virginia Beach blvd there are several resturants. There's a PF Chang, Cheesecake Factory and a Macaroni Grill.

  • Stayed: July 2012
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Thank Cboyks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded August 2, 2012

Thank you for taking the time to let us know how your stay was...while you were still here! Your comments are very important to us and greatly appreciated. I am glad to hear everything was to your satisfaction as we want to make sure we are meeting your needs and exceeding your expectations. See you next time!

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Reviewed July 23, 2012

This was a last minute booking, as we had booked at a hotel 2 doors down and then realized we had bed bugs after being there for an hour! As we pulled up we were greeted by Denny, who was fantastic and helped us unload our luggage. He arranged for valet parking and then offerred to carry our luggage to our room since it was very busy and a luggage cart was not available. Throughout our stay the staff were excellent. They sent up more towels like two minutes after we had called for them and then the front desk checked in to make sure we had received them. They also called cabs for us on numerous occasions. Rashawn at the front desk was also very friedly and helpful when needed. It was a relaxed and enjoyable stay with very friendly staff! We will definitely be back!

Room Tip: The suites are large and very comfortable!
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  • Stayed: July 2012, traveled with friends
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Thank lovechops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded August 2, 2012

Thank you for letting us know that you enjoyed your stay. I am glad to hear that our staff was accommodating and that you were able to relax! We appreciate your taking the time to complete a review and hope you will visit us again when you take a vacation.

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Reviewed July 22, 2012

Stayed at SpringHill Suites 15 July-21 July 2012. Room was very clean, sanitary. Our maid service was excellant on a daily basis.
General Hotel staff was courteous. One elevator did breakdown on Friday @ 4PM, we left Saturday @ 1045 AM, was still not repaired, made very time consuming between people doing breakfast/checking out/going to beach.
Breakfast was decent, staff kept most items filled, Slow at restocking waffle batter. Toaster broke Friday AM, Saturday they still did not have one available, not sure how that can be?
Outdoor pool was very nice, plenty of towels, food there (lunch) not worth it (go accross street to Scrambled. Rest room at the out door pool was not the cleanest, staff at the bar was not courteous (made it easy not to tip). The pool itself was clean and nice to have. We used indoor pool once, no towels available.
Location was not bad (10th Street). Very quiet, easy access to beach. We stayed at 24th street last year, think we'll look at that area next time for easier access to dining and Beach Streeet entertainment.

Room Tip: Suggest staying on 2nd to 6th floor.
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  • Stayed: July 2012, traveled with family
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Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded August 2, 2012

Thank you so very much for choosing to stay with us and taking the time to inform us about your visit. We are pleased to learn you that you had a nice stay. I do apologize that one of the elevators went out of service and that we were unable to safely put it back into operation until Saturday afternoon. I have shared your comments in regards to food and beverage with our team to improve our level of service. We hope to see you again when you return to Virgina Beach.

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Reviewed July 19, 2012

This was our third stay and overall good but.... as the years go by the service and attention to detail appears to be slipping every so slightly (in 2008 I rated this a 5). Location of course is excellent and staff all pleasant but little things like lack of adequate luggage carts, pool umbrellas, limited pool towels and simply not be able to keep up with the breakfast crowd (trash was evrywhere) was disappointing. We have really liked this place over the years but will probably check out other similar hotels in the future.

Stayed: July 2012, traveled with family
2  Thank csegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillVBManager, General Manager at SpringHill Suites Virginia Beach Oceanfront, responded to this reviewResponded August 2, 2012

Thank you for your return business and for taking the time to let us know how your most recent stay was. Your comments are very important to us and greatly appreciated. I am pleased to share that we received a shipment of new pool umbrellas just last week and additional luggage carts are on their way! We very much hope we will see you again next season!

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Additional Information about SpringHill Suites Virginia Beach Oceanfront

Address: 901 Atlantic Ave, Virginia Beach, VA 23451-3529
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Green Hotel in Virginia Beach
#25 On the Beach Hotel in Virginia Beach
#31 Romantic Hotel in Virginia Beach
#31 Family Hotel in Virginia Beach
Price Range: $124 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Virginia Beach Oceanfront 3*
Number of rooms: 168
Official Description (provided by the hotel):
Relax at SpringHill Suites Virginia Beach Oceanfront, where weekend jaunts, family vacations, and even business trips are enjoyable and memorable. Our Virginia Beach Oceanfront hotel's beachfront location in Virginia Beach, Virginia is perfect for those who want to step just feet away from their guest room and sink their toes into the sand. Our hotel features all oceanfront suites with private balcony, microwave, mini refrigerator, 2 TVs, complimentary breakfast, free wireless Internet, free local calls, and complimentary parking. Enjoy our indoor pool and expansive outdoor pool plaza with cafe and fitness center. SpringHill Suites Virginia Beach Oceanfront lets you unwind and cherish every moment in Virginia Beach, VA. ... more   less 
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Also Known As:
Springhill Suites Virginia Beach Oceanfront Hotel Virginia Beach
Virginia Beach Springhill Suites

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