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“Not bad, needs to look at upgrading soon” 4 of 5 bubbles
Review of Candlewood Suites Virginia Beach / Norfolk

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Candlewood Suites Virginia Beach / Norfolk
Ranked #36 of 109 Hotels in Virginia Beach
Certificate of Excellence
Washington
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Not bad, needs to look at upgrading soon”
4 of 5 bubbles Reviewed December 10, 2012

For a non-smoking room on a non-smoking floor, my room seemed very smoky. I think it had something to do with the ashtrays in the stariwells. The smoke was coming up like a chimney (pardon the pun).

Overall, the room was nice. Carpet was showing wear. The beds were DOUBLES NOT QUEENS. Odd for a suite style hotel. It was ok as it was just me and my daughter and there were 2 beds.

I'd stay again but ask more about the smoking in the stairwells.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank plcarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Virginia Beach / Norfolk, responded to this review, January 2, 2013
Dear plcarty,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept our sincere apologies for any inconvenience or discomfort caused by the smelt of smoke during your stay with us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate your candid feedback and welcome any opportunity to improve.

Sincerely,

Lera M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    124
    42
    17
    11
    8
See reviews for
57
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Virginia
Level Contributor
263 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed November 17, 2012 via mobile

I was happy and satisfied that I stayed with CWS for my weekend getaway. Complimentary wifi, laundry and dryer,gym,newspaper. Everyroom is equipped with a mini kitchen with a microwave. Plenty of parking in a private lot. $75 non refundable pet fee. Pet area is clean. This place has everything I needed and has surpassed my expectations.. Would love to stay here again in the future.

Stayed November 2012, traveled with friends
Helpful?
1 Thank PURPLEYAMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melinda W, General Manager at Candlewood Suites Virginia Beach / Norfolk, responded to this review, November 21, 2012
Thank you so much PurpleYams for your kind words on our hotel. It is always great to hear that our guest enjoyed their stay with us at the Candlewood Suites Va Beach. We take pride in being a pet friendly hotel. Let me know when you are ready to come back for another great getaway and I will be glad to book another stay for you. Take Care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 13, 2012

My 16 year old son and I needed temporary lodging (a total of 47 days) while work was being done to our home in Virginia Beach. I ended up at Candlewood only after booking at another hotel down the street which was dirty, smelly and in dire need of renovation inside and out - there was no way my son and I would stay one night there, so I cancelled my reservation and called Candlewood. When I arrived, the hotel was clean on the outside, very nice on the inside and Nichelle was understanding enough to show me an empty room which was modern, spacious and clean.

Every single employee I encountered during my stay was pleasant, professional and helpful. The facilities were clean and accessible any time I needed them; the housekeeping service was wonderful. The bed and pillows were very comfortable.

Room Tip: I was on the second floor, facing a pretty busy street - no noise, curtains were plenty dark if I wa...
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 895rebecca_d_12895
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melinda W, General Manager at Candlewood Suites Virginia Beach / Norfolk, responded to this review, November 21, 2012
Rebecca,
It was such a pleasure having you and your son as our guest for an extended stay. I was happy to hear that my team member Nichelle was able to welcome you and make you feel at home away from home. We wish you the best and let us know if you are any family coming in to town needs lodging we will be glad to accomdate.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waverly, Tennessee, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 bubbles Reviewed November 10, 2012

This location continues to provide a strong performance in all catagories! Always a great welcome as if they know I've stay there before even if they are meeting us for the first time. Give you a good feeling of warmth.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Don L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melinda W, General Manager at Candlewood Suites Virginia Beach / Norfolk, responded to this review, November 21, 2012
Don,
Glad I got to see you for a brief moment on your last trip here. We do always look forward to your return to the Candlewood Suites Va Beach. Thank you so much for your kind words on hotel and staff. We hope to see you again real soon! Have a great Holiday Season if we don't see you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pondicherry, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 3, 2012

This place is really good. This is my second stay after I stayed in Candlewood in NJ last year. The amenities are really good and self-contained. The house keeping service is good and the reception staff are nice. I especially like to mention Nichelle at frontdesk. She is smart in taking care of any issues you run through. There are other people in the housekeeping who are very good too. Generally a good team. Unfortunately don't remember many of the names. Look forward to stay here next time in the US too.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank indian x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 3, 2012

I love this place, and it has some great prices... The location is 10 minutes away from Virgina Beach. I stayed in this place twice in one month. The only thing is that this place has no swimming pool .

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Temeka D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melinda W, General Manager at Candlewood Suites Virginia Beach / Norfolk, responded to this review, November 6, 2012
Thank you so much for the great review Temeka! We loved that you have already stayed with us twice in a month and can't wait for you to come back and see us again. Bring your swimsuit next time and take a dip in the Crowne Plaza's indoor pool (all of our guest have access to our sister propertie's pool and other amenities in the same parking lot).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
1 review
5 of 5 bubbles Reviewed October 22, 2012

The staff is always friendly and helpful. If you need directions, they get them for you, if you need an extra towel they bring you one to your room. Several times a month they have a picnic for all guests for a Wednesday Night dinner.

The rooms are spacious with full sized refrigerators and dishwahwashers. The bathroom is clean and well maintained.

Room Tip: They are all good rooms. Stayed in this location for 8 months this year on business and will go back...
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Craig C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melinda W, General Manager at Candlewood Suites Virginia Beach / Norfolk, responded to this review, November 6, 2012
Thanks for the review Craig! It was great getting to know you while you were here in Virginia Beach. We look forward to seeing you at the cook out when you come to visit your daughter or maybe complete a century bike ride (Knotts Island Century is coming up!).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Virginia Beach / Norfolk

Property: Candlewood Suites Virginia Beach / Norfolk
Address: 4437 Bonney Rd, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Virginia Beach
#32 Romantic Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Virginia Beach / Norfolk 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Candlewood Suites Extended Stay Hotel Virginia Beach - Norfolk - Hampton Roads, VA. The Candlewood Suites Extended Stay Hotel Virginia Beach - Norfolk - Hampton Roads is a member of Priority Club Rewards & the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Express & Staybridge Suites Hotels. The Candlewood Suites is the perfect hotel for government (Per Diem), project teams, training, relocation, temporary & corporate housing needs.The Candlewood Suites Virginia Beach - Norfolk Hotel is centrally located mile from the Virginia Beach Town Center @ the Independence Blvd exit of I-264 near I 64; minutes from VA Beach beaches & Norfolk Airport (ORF). Our hotel is close to Downtown Norfolk & Virginia Beach real estate districts; offering near access to Northrop Grumman, Lockheed Martin, Keane Inc., General Dynamics, Little Creek Amphibious Navy Base, Oceana Naval Air Station & Norfolk Naval Shipyard. The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to suit your extended stay or short term hotel real estate needs. Our pet friendly hotel (fee) offers studio & one-bedroom apartment - like suites featuring fully-equipped kitchens, spacious living & work areas, TV with DVD players, free wired & wireless Internet. Other features include 24 hour business center, free laundry facilities, fitness center, courtyard with grills & our signature Candlewood Cupboard convenience store. ... more   less 
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Also Known As:
Candlewood Suites Virginia Beach / Norfolk Hotel Virginia Beach
Candlewood Virginia Beach
Virginia Beach Candlewood Suites

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