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“okay but not great”

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Residence Inn by Marriott Virginia Beach Oceanfront
Ranked #33 of 109 Hotels in Virginia Beach
Raleigh, North Carolina
Level 5 Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“okay but not great”
Reviewed February 18, 2014

Stayed at this hotel with our young children on a weekend. Hotel is ok (free breakfast and big rooms) but not quite as ambient as the other Marriott Oceanfront properties in this area. Lobby is quite small and the heater in the room woke us up everytime it cuts on! Front desk crew are not as friendly as most Marriott staffers we encounter. Needless to say, this is pretty ok if you need a place to stay but necessarily enjoy. PS--and the pool area was in bad, bad shape!

Room Tip: Ask for a room with a not-so-noisy heater?
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TeamCrowder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick W, Front Office Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this review, February 19, 2014
Thank you for your comments I am sorry that our hotel did not meet your standards. We appreciate that you have taken the time to bring your concerns to our attention, we will address all staff and service issues. thank you for staying with us and we look forward to your next visit.
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648 reviews from our community

Traveler rating
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    71
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    11
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343
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
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English first
Longmont, Colorado
Level 6 Contributor
84 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed February 12, 2014

Stay here fairly often on business. They probably have the friendliest and most attentive staff of any hotel I've stayed in. Have never had a problem with the room. Always able to get a late checkout to accommodate business meetings, etc. If you don't like feather pillows make sure you request foam ones--feather is standard. Really relaxing having that ocean view. Highly recommend this hotel!

Room Tip: I always request the top floor (13) and have always been accommodated.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomK959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick W, Front Office Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this review, February 13, 2014
So glad to hear you enjoyed your stay with us and thank you for the taking time in posting such nice comments about our hotel. I’m happy we were able to meet your expectations we look forward to your next visit and we Thank You for choosing Marriott.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
Level 5 Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 31, 2014 via mobile

Nice location, clean rooms, friendly staff
Wonderful view of the ocean
Rooms are suites with living room, full
kitchen, seperate bedroom & bath
Full hot breakfast eggs, meats, potatoes, etc
Motel is pet friendly, all guests seem friendly
because of the pets, either making over your
pet or showing off theirs

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank david f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick W, Front Office Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this review, February 2, 2014
Thank you for your great review , its always a pleasure to have you visit us each year. we look forward to your next visit. Thank you for choosing Marriott and have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Martinsville, Virginia
2 reviews
Reviewed January 30, 2014

Staff was fantastic, room was great. We had to book in a rush and needed late checkout the next day, everyone was very accommodating. Would recommend to anyone, especially with pets. It was snowing and staff rushed to open doors for us because we had our hands full with the dogs.
Room had everything we could use and was very well stocked. Room was very clean,
The difference between an average experience and a great experience was definitely the staff.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick W, Front Office Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this review, February 2, 2014
Thank you for your great review. Our goal is to exceed our guests' expectations at every opportunity, I personally appreciate hearing your comments about your stay it motivates us to continue to strive for excellence. We look forward to your return the next time you visit Virginia Beach! Thank you for choosing Marriott and have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia
Level 4 Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 25, 2014 via mobile

Nice time with family to celebrate my sister 50th birthday, Staff was extremely nice, (PATRICK WILSON) Though parking is tight, it worked out for my in our favor. Breakfast was great. View was nice. Not as bad as others have rated it. There are far worse places to stay at the Oceanfront.

Stayed January 2014, traveled with family
Helpful?
Thank MsThang757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick W, Front Office Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this review, January 26, 2014
We truly appreciate your business and we are grateful that you chose to stay with us. we understand that parking is tight and we are working hard to find a more convenient solution. thank you again for your comments and have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
Reviewed January 24, 2014

Upon reviewing the hotel in person before reserving a room with Trip Advisor, Ms. Adrienne showed us a room that I was able for us on the night of our stay. The experience was great because Mr. Patrick provided the same room that we viewed. In addition he (Patrick) was helpful, courteous, and friendly. Thank for providing us with the best hospitality from a hotel in a long time.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sylvia d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick W, Front Office Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this review, January 26, 2014
Thank you so much for your Great review. I am so glad that you enjoyed your stay with us. Your comments help us improve and motivates us to stay on top.. we welcome you to come back and enjoy our hotel in the future. Thank you again for your wonderful comments and have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level 6 Contributor
143 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 21, 2014

The rave reviews on Trip Advisor/ Yelp where off the mark on this property, maybe I stayed at the wrong hotel. Usually my fellow TA travelers are spot on about hotels, but this one was extremely average. Yes its got a great location on the beach, with plenty to do near by and restaurants within walking distance...and yes the rooms are large with a good sized kitchen and the separate bedroom plus the additional area for stretching out or the kids watching TV/playing video games but the place is dirty. I know you are by the water but you felt like the whole place needs to be closed for a week so it can be cleaned top to bottom and maintenance items addressed. The staff is friendly, breakfast passed the test, but the real kicker is parking. For a property that has 100 plus rooms how about less then twenty parking spots. If you go out to dinner or move the car during the days, your cooked. The hotel staff is aware of the issue and working to help guests with a free valet type system where you leave your keys they double park your car in the lot until they have time to drive your car FOUR blocks away. (Dont let the fire dept see this set up) I am sorry when traveling I like to leave additional items in the car, so I just don't like this set up. I want my keys in my possession and be able to see the car if possible. I see the staff is doing the best they can but HUGE liability for employees and the hotel owner. Lots of vacant lots around, maybe something closer or more convenient for guests and staff could be worked out. So there you have it, it gets the job done but I have certainly seen a better product out of Marriott..

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick W, Front Office Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this review, January 24, 2014
Thank you for your comments I am sorry that our hotel did not meet your standards. We appreciate that you have taken the time to bring this to our attention. thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Virginia Beach Oceanfront

Property: Residence Inn by Marriott Virginia Beach Oceanfront
Address: 3217 Atlantic Ave, Virginia Beach, VA 23451-2936
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Virginia Beach
#15 Family Hotel in Virginia Beach
#22 Business Hotel in Virginia Beach
#24 On the Beach Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Virginia Beach Oceanfront 3*
Number of rooms: 72
Official Description (provided by the hotel):
Residence Inn by Marriott Virginia Beach Oceanfront is an extended-stay hotel on Virginia Beach in Virginia. Our hotel lets you thrive on long stays, whether you have come to Virginia Beach for a wedding, vacation or business trip. We offer comfortable and stylish accommodations at a superb value. Our all-suite hotel offers beautiful guest rooms that are spacious and well designed to provide you with a memorable and pleasurable stay in Virginia Beach. Guest suites feature spectacular views, furnished oceanfront balconies, modern appointments and full kitchens. Enjoy free Wi-Fi, an indoor pool, a fitness center and guest laundry at our hotel. We also provide valet parking, a complimentary daily hot breakfast, and pet-friendly accommodations. ... more   less 
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Also Known As:
Residence Inn Virginia Beach Oceanfront Hotel Virginia Beach
Virginia Beach Residence Inn

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