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“EXCELLENT ALREADY” 5 of 5 bubbles
Review of Residence Inn Virginia Beach Oceanfront

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Residence Inn Virginia Beach Oceanfront
Ranked #30 of 109 Hotels in Virginia Beach
Certificate of Excellence
Fairfax, Virginia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“EXCELLENT ALREADY”
5 of 5 bubbles Reviewed August 2, 2013

we just checked in today and it is already excellent. Lillian from the front desk (Special Mention!). Got a 12th floor room, great views and we are cooking our own pasta in the Kitchen. Can't beat that! I will always come to this property every year for my Beach Vacation! I travel quite a lot but this hotel is a Special Mention for the People and the service! 5 Star again! Thank you Lillian! & Co.

Chandra

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank chandragc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julius P, Front Office Manager at Residence Inn Virginia Beach Oceanfront, responded to this review, August 21, 2013
I am happy to see that we you are enjoying yourself. I am also pleased to see that Lillian was able to accommodate you. We hope you choose to stay with us the next time you visit Virginia Beach, VA. Thank you for your comments and have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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624 reviews from our community

Traveler rating
    344
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    64
    37
    10
See reviews for
325
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Syracuse, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 1, 2013

We recently stayed, 08/13; at the Residence Inn Oceanfront in beautiful Virginia Beach. We had a great few days and the hotel staff did everything possible to make it a great experience.
I personally would like to say thanks to Adriana and the Manager for doing everything possible to make our stay enjoyable. We had a few issues that were out of everyone's control , however they went out of their way to make things right making our overall trip wonderful.
Thank you again,
Brian and Karin, NY

Room Tip: High floor.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BigB1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julius P, Front Office Manager at Residence Inn Virginia Beach Oceanfront, responded to this review, August 21, 2013
Thank you for your wonderful review. Our goal is to exceed our guests' expectations at every opportunity. In that regard, I personally appreciate hearing your comments about your stay. I am happy to see that Adriana and the Manager helped make your stay more enjoyable. We look forward to your return the next time you visit Virginia Beach, VA. Thank you for choosing Marriott and have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Virginia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 31, 2013

When we arrived we kept getting stuck in our room because the lock was jammed. It took their engineers 4 trips of us calling for them to finally decide to replace the mechanism in the lock. Upon further discovery we found a urine stain on the window side of our bed... it was a large stain that wasn't easy to miss... house cleaning claims they changed the room out, but I'm certain they just swapped our sheets with someone else's room. When we requested our bed to be swapped out we were met with the engineer again that decided he had worked enough on our room so he said to his fellow employee while standing in our room, " why don't they just check out?". We called the on duty manager and she insured us she would speak to him... We later needed 3 towels because they only provided us with 3 and we are a party of 5... we couldn't believe it but the manager sent the rude employee back up to our room to deliver the towels!!! My husband and I surmised that for an employee to feel comfortable to speak to guest in such a rude manner that the management staff has no respect and has bred an environment that is dysfunctional. The management staff must be talking poorly about guest for a low on the totem pole employee to feel he has the go ahead to be rude.

The manger is sure to respond to my complaint on here and say that they are working to fix the issues, however if you read back a year ago or so... guest have had the same issues that we had and nothing has changed. Stay here at your own risk, but be advised they are rude, they lack leadership and the place is not just dirty but GROSS with no hope for change.

Room Tip: For a view of the ocean, any room is good. However if you want use of your personal deck request an...
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Mackabee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, PA
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 19, 2013

We stayed in this hotel from July 14-19th and it was awesome! The staff was extremely nice. Our room always looked good and was cleaned well. They provide breakfast (a nice variety too) each morning til 10. We stayed with our 2 young children & it worked out very well. They are centrally located which makes finding food, entertainment, etc. very easy. The valet parking was nice also. Would definitely recommend this hotel! We will definitely return!

Room Tip: We were on the 12th floor which was really nice for the view!
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JennSVC21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julius P, Front Office Manager at Residence Inn Virginia Beach Oceanfront, responded to this review, July 23, 2013
I am happy to see that you enjoyed your stay with us. We hope the next time you visit Virginia Beach you choose to stay with us. If there is anything else we can do for you please feel free to contact us here at the Front Desk and we will be more the happy to assist you. Thank you for choosing Marriott and have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 17, 2013

The staff were great in every respect. Breakfast was really nice, and had good variety. Beautiful view of the beach, not far from Neptune's statue. Family, pet and Senior friendly. Only down side is the price is at the upper limit of the competition.

Room Tip: Upper floors have great views, but get one without the a/c vent blowing on the balcony!
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Jagzilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julius P, Front Office Manager at Residence Inn Virginia Beach Oceanfront, responded to this review, July 23, 2013
Thank you for your wonderful comments about us here at the Residence Inn. I'm sure it was a pleasure and an honor to serve you. I wish there was more we could do about the price for you. I want to assure you that we will continue to do all we can to justify your confidence in our hotel. Thank you again for your comments and have a wonderful day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed July 11, 2013

The hotel was clean and the location was good for families. The service is non existent. There was no flexibility on check in time, I called for a Bell Hop, they left the U-Boat in the hall and were gone when I answered the door, the staff had no recommendations for the surrounding area. The hallway was sweltering hot, the breakfast was worse than hospital food, the mattresses were awful!! I am a loyal Marriot guest, you can do much better than this property.

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Mightymarkflemnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julius P, Front Office Manager at Residence Inn Virginia Beach Oceanfront, responded to this review, July 23, 2013
I apologize that the hotel did not meet your expectations during your stay. We pride ourselves on providing the best customer service for all of our guests and encourage our guests to inform us when our service is not meeting their expectations; so we have the opportunity to correct the situation. I am sorry you had an issue with the check-in time but we do need the time between check out and check in to properly clean the room. I am sure if you arrived early we took your name and number and called you once a room became available. Thank you for your continued loyalty to Marriott and again I do apologize that you found our hotel less than satisfactory. Have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

Hotel is clean, family and pets friendly, very considerate and courteous service. We came for July 4th weekend and it was very busy, but the service was so efficient and professional that it did not feel crowded at all. Little problem with parking in front of the hotel, but there is a parking three blocks from the hotel and they offer valet services. Don’t forget to take your bike. It really helps to move around VB - you can walk faster than you can move in the car.
The hallway on our floor was little worm, but we did like it since most of the time we were in wet clothes coming from the beach. The breakfast room could use some blinds in the morning. If you want a quiet time on the balcony, turn off the air conditioning in the room - the vent is on the balcony side and its little loud. Overall, we were very satisfied, we had a great time, and we will be coming back next summer for a longer stay.

Room Tip: All rooms are about the same with the exception of the occupancy. All are ocean front. Pick the lowe...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Malgorzata Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie R, Front Desk Supervisor at Residence Inn Virginia Beach Oceanfront, responded to this review, July 15, 2013
Thank you for your comments. We are delighted to hear that you will be coming back to our property again next year. Fourth of July at Virginia Beach is a busy time of year, but ecstatic to hear that you enjoyed your stay and that our staff's service was so efficient and professional. We take pride in making sure our staff give the best service all year round.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Virginia Beach Oceanfront

Property: Residence Inn Virginia Beach Oceanfront
Address: 3217 Atlantic Ave, Virginia Beach, VA 23451
Location: United States > Virginia > Virginia Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Virginia Beach
#15 Family Hotel in Virginia Beach
#21 On the Beach Hotel in Virginia Beach
#22 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Virginia Beach Oceanfront 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Residence Inn Virginia Beach Oceanfront Hotel Virginia Beach
Virginia Beach Residence Inn

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