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Residence Inn by Marriott Virginia Beach Oceanfront
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Reviews (696)
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Reviewed February 19, 2013

Hotel was clean. Staff friendly and helpful. Our room was large enough for 3 adults and 2 kids. Loved that we were located right on the beach and had an oceanfront view. We have nothing bad to say about this hotel. Would stay again and will be recommending to friends.

  • Stayed: February 2013, traveled with family
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2  Thank jay O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie R, Front Desk Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this reviewResponded March 19, 2013

I want to thank you for taking the time out of your busy schedule to review our hotel. I am very excited to hear that you had a great experience with us. Thank you for the wonderful compliments about our staff and our location. I hope you are able to visit us again before the end of the year.

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Reviewed February 18, 2013

The staff and service at the Residence Inn at VA Beach Oceanfront was excellent(Jullie, Lillian, and the two drivers at the Valet parking) were excellent. no issues with the quality of customer service.

The Heating unit inside the unit needed some required maintenance. The first night we didn't notice because the unit did not kick in, the second night, the heating unit sound almost like an old car with a bad belt, throughout the entire night. They were at 100% capacity so another room was probably not available, so we ended up leaving one night short than planed.

Other than the noise, the room was clean, with a great view to the Atlantic and the beach, they told us an upgrade to all units is coming, if we can do maintenance to reduce the noise, things will be great.

  • Stayed: February 2013, traveled as a couple
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2  Thank Roberto F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie R, Front Desk Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this reviewResponded February 24, 2013

I'm terribly sorry about your inconvenience and understand your frustration. We value your business, and would like to address all of your concerns. It is my goal to restore your confidence in our hotel by solving this problem and preventing it from happening again. Thank you for your comments and taking your time to bring this to our attention.

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Reviewed February 16, 2013

We chose this hotel because it is pet friendly, but next time I will leave my dog at home so I can stay at a hotel where the wifi actually works! During our multiple day stay the wifi only worked for a few minutes at a time. Apparently routers are located on alternate floors and if your room is on the other side of a concrete slab you will not be getting a signal! Also note that they do not have any alternative connections in the rooms! Your iPad will not work either unless you find a starbucks or head to the convention center! The wifi they advertise in the lobby area is unstable and horribly slow as well. If you contact the front desk more than once to let them know about the wifi they will tell you to contact AT&T! Whose job is it to contact AT&T? Mine? Seriously?

If you have indeed chosen an internet free vacation, be aware that the breakfast buffet they advertise is very limited. Day 1, I found two badly bruised bananas. Day 2 we were down to one badly bruised banana. Day 3, sadly, no more bananas. On day 1 there were two different types of yoghurt, activia and light and fit. By day 3, no more yoghurts seemed to be available.

Oh and then there is the heater/airconditioner in the room. In the bedroom there is a closet with a single locked louvred door that must contain a giant heater/airconditioner. When this beast cycles on you have to turn the TV up significantly as it is so loud you won't be able to hear the TV anymore....good luck sleeping with this turning on an off throughout the night! Between the next door neighbors slamming their doors and the air turning on and off, sleep at this hotel is difficult.

Speaking about sleep, upon arrival I checked the sheets and they definitely had stains on them and I also found a hair that was part of the bed and did not belong to us...we've all read about hotels not changing sheets between guests, be warned, this may be one of them!

The pool is very small and has limited fun for kids. The fitness center has about three pieces of equipment in it.

But the location is great. Right on the boardwalk and within walking distance of many great restaurants. And the staff is extremely friendly. Although the amenities are not up to the Marriott standard, the staff definitely is.

Room Tip: All rooms have ocean views, which is a plus
  • Stayed: February 2013, traveled with family
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2  Thank Sunsnowfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie R, Front Desk Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this reviewResponded February 24, 2013

Thank you for your comments in which you informed us that our hotel did not meet your standards. We are sorry that you experienced this problem and we want you to know we are working to improve our standards so that you and our future guests are able to have a great experience while staying with us in the future. Here at the Residence Inn we take all guest concerns very seriously. While we make every attempt to ensure that our hotel meets every guests standards we apologize that this unfortunate incident was missed by our staff. We are very appreciative that you have taken the time to bring this to our attention and would like to thank you for staying with us here at the Residence Inn Virginia Beach Oceanfront.

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Reviewed February 13, 2013

the hotel is located right on the broadwalk, all rooms face the Atlantic. just a short walk out the back and your right there at the beach. they are currently doing a replenishment of the beach and should be finished in time for the summer time. The hotel staff makes you feel right at home. we cant say enouugh good things about the whole staff at the Residence Inn ,Virginia Beach.Its always a pleasure to stay there.They have a fantastic breakfast everday of the week and a social event a few nights of the week. pretty much anyting you would want to eat for breakfast. They have an indoor pool........during the off season.we look foreword to our next rrip there.............

  • Stayed: February 2013, traveled with friends
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1  Thank Lance B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie R, Front Desk Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this reviewResponded February 24, 2013

Thank you for your recent stay at our hotel. The staff here at the Residence Inn is happy that your enjoyed your stay. Our goal is to exceed our guests' expectations at every opportunity. In that regard, I personally appreciate hearing your comments about your stay.

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Reviewed February 8, 2013

We always enjoy staying at this property. The staff is wonderful and we always feel so welcomed. They try to make our stay as nice as possible. We usually visit during the "low" season and find the stay very relaxing.

Room Tip: There are no "bad" rooms. we like a higher floor so we can see more of the ocean.
  • Stayed: January 2013, traveled as a couple
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Thank Greyhound56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie R, Front Desk Supervisor at Residence Inn by Marriott Virginia Beach Oceanfront, responded to this reviewResponded February 10, 2013

Thank you so much for your review and for noticing our drive to always provide a warm and welcoming atmosphere year-round! We definitely strive to make sure all of our guests, whether in the high summer season or the low winter season, are always met with prompt hospitality and great service! We hope to see you again!

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