Overall, the room itself had to be cleaned throughly before we could unpack. The doorknob was busted and you had to place a chair under it to keep the door from flying open. Housekeeping never came, even though there was no sign saying not to on the door, they just did not. Each night, I had to go to the front desk with a pile of wet, stinky towels and wait while the nightshift worker located a key to retrieve towels. One night, he evidently gave me used towels that had been washed yet. The worst was the guy day manager. On our last day there at 11:02 am he called the room and demanded I come right to the front desk and pay or bring the key, and than threatened to call the police department if I did not come down there. I felt that was EXTREMLY over dramatic of him & plain rude. Most front desks are busy enough that they don't notice if you're there right at check out! I could see if it was 30 minutes or something, but not right at 11:02- that was ridiculous(considering we stayed an entire week & gave him business). The housekeepers came in as I was trying to get all of the luggage out of the room. They mopped the floor in the middle of me pushing the luggage cart. And they either didn't speak English or just ignored me. I couldn't believe they hadn't shown up all week and on the day I'm trying to leave they wanted to be in the way! Although I enjoyed the oceanfront room & set up, the customer service at this place was enough to make me want all of my money back!
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- Also Known As:
- Marjac Hotel Virginia Beach
- Marjac Virginia Beach