Booked 2 nights, July 5-7, as a romantic getaway using my Hilton Honors points. I requested a room with a fridge and a balcony. Didn't get the balcony and the fridge cost $10 a day. Oh and so does internet if you want access. It's even more expensive if you use the business center since they charge for that too. Rooms were okay, nothing great. You have the option to self park your car -- that is if the lot's not full since that lot is shared with public parking, hotel guests are not guaranteed a space. Valet was rude and they wouldn't let us use the hotel cart without a bellman accompanying us. So we made sure not to use their valet services. Elevators are extremely slow.
Catch 31, one of their hotel restaurants, hostess staff was slow and unattentative. It took them 10 minutes to recognize that we were standing in front of them before acknowledging us. They quoted us an hour long wait but it only took 25 minutes. Rob, our server, was great and one of our better highlights of our stay. The food was good. We also had dinner at Salacia and the food was excellent, so was Patrick , our server.
As a Hilton Honors Silver member, I was not treated any differently than the guy next to me who isn't a member. Hilton normally allows later check-outs beyond an hour and the front desk got rude with me when I asked for 1.5 hour late checkout. He said he would charge me. Most of their staff is in dire need of taking Hospitality 101. Poor service comes from the top and obviously GoldKey management and reality doesn't invest in making sure their employess offer superior services. The lack of good, friendly and warm service doesn't match the nice look of the hotel.
- Official Description (provided by the hotel):
- Discover the perfect beach destination for your vacation getaway - where you can unwind in luxurious accommodations, dine at oceanfront restaurants, listen to a live concert in the park or relax in a cabana on the beach.Situated on the city’s famed boardwalk adjacent to Neptune’s Park, the Hilton Virginia Beach Oceanfront features a collection of 289 upscale guest rooms and spacious suites. Our exclusive Empyrean Club, located on the top three floors, features personalized concierge service, complimentary breakfast in a private lounge, private key card access and refined amenities.Though Virginia Beach boasts a number of exciting activities and attractions, our luxury hotel is a landmark in its own right. With two award-winning restaurants onsite, Catch 31 and Salacia, you won’t have to go far for fresh fish or the only 4-Diamond steakhouse in Virginia. Our resort is also home to Sky Bar, serving creative cocktails with panoramic views 21 stories above the beach.The Hilton Virginia Beach Oceanfront is also the ultimate destination for meetings and weddings, with over 12,000 square feet of flexible event space. Other onsite amenities include our 24-hour business center, our inspiring fitness center and Virginia’s first rooftop infinity pool overlooking the Atlantic. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travelocity, Priceline, Expedia, Agoda, Booking.com, TripOnline SA, Orbitz, Hotwire, getaroom.com, HotelQuickly and Cancelon so you can book your Hilton Virginia Beach Oceanfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Virginia Beach Oceanfront Hotel Virginia Beach