I don't think I've ever received such poor service at a Hilton Hotel. From the front desk staff to the restaurant to the valet to the Skybar, the staff has an attitude that they're just going through the bare minimum motions until their shift is over. After a day of travel and meetings, I left my phone at the front desk by mistake when I checked in. Did they think to call my room and let me know? Of course not, instead, I got to run around digging through my bags in my room freaking out about where I could have put my phone. When a small group of us wanted to sit outside and have a few drinks at night, the hostesses acted as if we were interrupting their conversation by showing up. After we were seated, after 10 minutes a waiter showed up and said he was done serving dinner so we couldn't get anything until the cocktail shift came on. We left and went elsewhere. Later, we went to the SkyBar. It's a cool atmosphere; however, once again, the service was deplorable. Apparently, there are waitresses, but all they did was wander around. It was almost comical. In order to get drinks, we had to walk to the bar and place our order. There were 5 of us and when I went to the bar to get a round, I asked if I could get a tray to carry the drinks back to our table. The bartender actually said, "Oh, you don't need a tray" and walked away. The sad thing is, it became a joke among our group on if the service could get any worse.
The hotel itself is nice. Modern, clean and all the typical Hilton bells and whistles. Just don't expect any sort of reasonable form of service...because it's just not going to happen.
- Official Description (provided by the hotel):
- Discover the perfect beach destination for your vacation getaway - where you can unwind in luxurious accommodations, dine at oceanfront restaurants, listen to a live concert in the park or relax in a cabana on the beach.Situated on the city’s famed boardwalk adjacent to Neptune’s Park, the Hilton Virginia Beach Oceanfront features a collection of 289 upscale guest rooms and spacious suites. Our exclusive Empyrean Club, located on the top three floors, features personalized concierge service, complimentary breakfast in a private lounge, private key card access and refined amenities.Though Virginia Beach boasts a number of exciting activities and attractions, our luxury hotel is a landmark in its own right. With two award-winning restaurants onsite, Catch 31 and Salacia, you won’t have to go far for fresh fish or the only 4-Diamond steakhouse in Virginia. Our resort is also home to Sky Bar, serving creative cocktails with panoramic views 21 stories above the beach.The Hilton Virginia Beach Oceanfront is also the ultimate destination for meetings and weddings, with over 12,000 square feet of flexible event space. Other onsite amenities include our 24-hour business center, our inspiring fitness center and Virginia’s first rooftop infinity pool overlooking the Atlantic. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Virginia Beach Oceanfront Hotel Virginia Beach