We enjoy this chain because it is one of the few places that have a salad bar and you can subsitute this for a side. I dislik that when you order a pricier meal like the ribs that you are unable to use the salad bar as a side - you have to pay extra. (what is up with that?). The food is good but I'm alway surprised at the cost since the servings aren't huge.
We visit this particular location alot because it is near our home. On our most recent visit there weren't many diners but there were alot of staff lined up against the back wall with obviously nothing to do. They danced, played with their phones, laughed and carried on. I think the only people actually working was our waitress and the bartender. I do think even if there is nothing to do wait staff should carry on in the back. Maybe the food wouldn't cost so much if they didn't have so many people they had to pay that were just standing around?