I made multiple attempts to share my feedback with the Manager on Duty who was no where to be found. I was even frustrated further by the fact that i waited poolside for almost an hour to share the feedback of my stay and the manager still did not come and find me. Feedback is as follows The front desk staff was overwhelmed everytime I stopped by ...and it frustrated the guests. My room keys got turned off while we were at the beach..so i had to go back down only busy operating elevator to the overwhelmed front desk staff to get new ones made while my family stood in the hall way upstairs waiting. Our room was TINY for a supposedly Deluxe Double the baseplates were falling off the wall, the cheap cabinet face was coming unglued off one of the cabinets and the phone did not work. Again i reported to maintenance and attempted to report to the Management yet to no avail. The AC Vents all the hotair right onto the center of the balcony so that is unusable. We had to look at the ocean from inside or prop a beachtowel up to block the air.
So i feel that i must tell all all of my friends and colleagues to steer clear of the Oceanaire as they have clearly missed the mark for Quality and Customer Service. Next time I will stay with Wyndham for the money.
- Official Description (provided by the hotel):
- Oceanaire Resort Hotel offers oceanfront or ocean view deluxe rooms or one- and two-bedroom high-end suites with fully-equipped kitchens and kitchenettes, and private balconies overlooking the Atlantic Ocean. As the newest luxury resort at the Virginia Beach oceanfront, Oceanaire combines a state-of-the art meeting facility with the very latest in accommodations and service. With two oceanfront outdoor pools, two indoor pools, plush bedding and linens, jetted tubs, stainless steel appliances, granite countertops, an ocean view fitness center and valet parking, the guest experience at Oceanaire is unparalleled. ... more less
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