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“Best family spot” 5 of 5 bubbles
Review of Atrium Resort

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Atrium Resort
Ranked #48 of 109 Hotels in Virginia Beach
Certificate of Excellence
south carolina
1 review
“Best family spot”
5 of 5 bubbles Reviewed February 27, 2010

We arrived last week tired from the drive we ask if we could check in early. At any hotel you have a 50/50 chance to check in early but at the Atrium Resort less than 5 minutes later the front desk with a smile said of course you can. The family and I stayed here years ago and man what an improvement. We were told the rooms was renovated two years ago but they looked brand new. When entering the rooms we were hit with a pleasant oder and soft music ( from the alarm clock/ cd player in the bed room. The rooms has a full kitchen with large refrigerators. The living rooms and bedrooms has flat screne tv"s. All new furniture. We had one maintenance issue but it was corrected right a way. The pool is in the lobby area did not like that for me and the wife but for the kids it was great. The staff is all smiles and seems to be very happy. The resort being time share don't clean your room everyday but when we ask for extra towel we were promply greated by hotel staff that pleasantly took our dirty towels and returned with fresh ones. The resort is off the beaten path but for a family this is the place to stay.

  • Stayed February 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank halls3170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
    112
    61
    22
    10
    10
See reviews for
93
53
8
9
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Any
English first
Va. Beach, VA.
1 review
5 of 5 bubbles Reviewed February 22, 2010

Rooms were great, service friendly, helpful, beds wonderful. I love the Flat screen T.V.'s (2). I love being able to eat in when I am out doing a show. Kitchen has everything you need. Clean, Clean, Clean!!!!! Looking forward to coming back.

  • Stayed February 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mermaid2947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 22, 2010

My husband and I enjoyed our vacation this year.

It was so nice to be able to sit in the room and just watch TV. The staff was great. So professional and friendliness that made us feel welcome.

Everything is so clean, nice and in place. The newly decorated rooms are just awsome.

Please, keep the thift shop tours going.:>) The driver treated us so good.
The tour gave us the opportunity to see things we had never seen before and not having to drive was great.
We had so much fun.
I know others will enjoy that tour and will have a blast at "The Atrium Resort".

My husband and I would like to say thank you, again for such good time.

Helpful?
1 Thank Lion158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richmond, va
1 review
4 of 5 bubbles Reviewed January 21, 2010

One person needs to be responsible for the pool and has that responsiblity to check the pool several times a day. That makes a heater adjustment and then just walk away. Not going back and verify what has done did solve the problem. For the most part the pool has been around 84 degrees and nice. It is the hot tub that has been the problem. since we started our ownership in 1995.. I know there is a leak at both the atruim and Gold key. But this problem is on going. It is just like they put new cold water in 9am which drives the temp down. but for guest, serveral come down at that time of the morning. This is to be done at night while the pool is closed and time for the pool to recover by morning. We have seen this happen more tham once and causes guest to get mad and walk away. Not good for image..............

  • Stayed January 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank radiojeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcolsonvsaok, Manager at Atrium Resort, responded to this review, January 23, 2010
Thank you for the feedback. Your experience did not meet our expectations either. Consider your suggestion for one-person accountability done - the Resort Manager is responsible for the quality and condition of the resort pool and hot tub. I encourage you to visit us again soon. We appreciate your business and we know that you have other vacation options.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
1 review
2 of 5 bubbles Reviewed September 28, 2009

We stayed on the fourth floor of the hotel. We have a time share but we were not provided with a renovated room. This is one of my main reasons I was not satisfied. The room we were given on the 4th floor was clean, although furniture was old, broken and cheap-looking. My other main concern was that the "non-service" representatives were not friendly or helpful. We booked a van trip, and on the morning of the van-trip, we were told after 30 min of waiting around that we had been put on the stand-by list, the van was full and had already departed for the zoo. The representative was not apologetic and she lied to us by saying someone had left a message informing us of the stand-by. When I got to my room, there was NOT a message on the phone. If you want a top-notch room with top-notch service, DO NOT stay here.

  • Stayed September 2009, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MomofChay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginia
1 review
4 of 5 bubbles Reviewed September 24, 2009

We stayed at the Atrium for one week at one of the renovated units. They have done a fantastic job; the room was very nice, freshly painted with new furniture, bathroom and appliances. The service was excellent, pleasant and timely.
The activities planned were fun and there was no pressure to join if we didn't want to. We tried several good restaurants in the vecinity and were pleased with them. There were a couple of afternoons when the staff was extremely busy but overall this is a good value for the price.

Stayed August 2009, traveled with family
Helpful?
Thank Chapina123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novato, CA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 28, 2009

The hotel did not honor a block of rooms reserved a year in advance of the intended date. 6 months prior to the event guests were informed that they no longer had reservations and needed to find other accomodations at other resorts. Help was offered but never followed up on. I would not recommend this hotel or any of the VSA resorts in Virginia Beach to any traveler.

Stayed February 2009
Helpful?
2 Thank swimgirl_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atrium Resort

Property: Atrium Resort
Address: 315 21st St, Virginia Beach, VA 23451-3322
Location: United States > Virginia > Virginia Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Swimming Pool
Hotel Style:
#20 Romantic Hotel in Virginia Beach
#32 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Atrium Resort 3*
Number of rooms: 90
Official Description (provided by the hotel):
Staying at a VSA Resort gives you all the comforts of home without having to mow the lawn, do the dishes, or fold the laundry. We love having fun with our guests and strive to give each person–big and small, young and young at heart–the best vacation memories possible.The Atrium Resort is located in the heart of the Virginia Beach Oceanfront, just blocks away from the boardwalk, the 90 unit smoke-free resort offers a family-oriented atmosphere with an open-air lobby and relaxing environment. All vacation units are two-room suites with kitchenettes.On site amenities include:• 24 hour front desk service• Daily activities for all ages• Indoor Pool• Indoor Jacuzzi• 24 hour fitness center• On- site parking• Complimentary guest laundry facilities• Complimentary wireless internet access• Complimentary tanning • Harris Teeter on-line shopping & grocery deliveryUnit amenities include:• King size pillow-top mattress• Queen size sleeper sofa• Kitchenettes with smooth top burners, convection/microwave oven, dishware, cookware, glassware and utensils• Full size refrigerator• Dishwasher• 2 flat screen televisions ... more   less 
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Also Known As:
Atrium Hotel Virginia Beach
Atrium Resort Virginia Beach Va

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