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“The Reid and Greene Family Vacation 6/23-6/27” 5 of 5 stars
Review of Hilton Garden Inn Virginia Beach Town Center

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Hilton Garden Inn Virginia Beach Town Center
Ranked #3 of 111 Hotels in Virginia Beach
Certificate of Excellence
Pikeville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The Reid and Greene Family Vacation 6/23-6/27”
5 of 5 stars Reviewed July 1, 2014

The staff did a wonderful and outstanding job making our stay the best ever. We enjoyed the convience of food places and shopping mall. Keep up the good work guys andthe American Grill was awesome. I love the scenery also.

Room Tip: This hotel is within walking distance of pf changs, cheesecake factory, and bahama breeze
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, July 17, 2014
Dear Stephanie R, thanks for the great review and glad to hear that your family vacation was great ! Let's do it again next year !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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831 reviews from our community

Traveler rating
    499
    213
    65
    36
    18
See reviews for
211
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50
284
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Hampton, Virginia
2 reviews
4 of 5 stars Reviewed June 29, 2014

When we entered the hotel we were greeted with a smile and warm hospitality. The staff, from the front desk to the hotel maids, made every effort to make our stay pleasant. Special requests were met with genuine willingness.

The customer service and hospitality of this location are excellent.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, July 1, 2014
Dear A B,
Thank you for taking the time to fill out the survey at the end of your stay. This positive feedback is what we strive to attain and it seems as though our hard work impacted your stay. From the Guest Associates to the Housekeeping team, we work together to provide a friendly and welcoming environment. The best compliment we can recieve is a return guest so I hope to have you stay with us again.
Thank you, William Gheen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gibbstown, United States
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed June 28, 2014

I came to see my nephew's graduation from the Navy Base. I was surprised to see how close I the hotel was it where I needed to be. The hotel was nice and clean. And the staff was friendly and very helpful.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cynthia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, July 1, 2014
Cynthia G.,
I am pleased to hear that our hotel met and surpassed your expectations. As our hotel is in the heart of Town Center, it is convenient to get to where you need to go as well as stay in a clean and inviting hotel. I would like to congratulate your nephew on his accomplishment and hope to see you and your family stay with us again.
Thank you, William Gheen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumberland, Maryland
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 27, 2014

The hotel was very nice,the staff was great but they have no on property parking. You have to park across the street in a public parking garage. Not awful, but not comfortable for someone traveling alone for business.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GiGitoB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, July 1, 2014
Thank you Kim M.,
I am happy to hear that you had encountered great service and had a pleasant experience with your stay. It is the voice of the guest that we rely on to provide us with the feedback that we recieve. Fortunately we are one of the few hotels in Virginia Beach that offers free parking. I understand how you feel as a lone traveler on business but apon request we are also able to provide for an escort service to and from the garage. Thank you for filling out the survey and we would be happy to have you stay with us again.
William Gheen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
virginia beach, United States
1 review
3 of 5 stars Reviewed June 27, 2014

The hotel staff is the best part of the hotel. They were very nice and polite. The room was much smaller than I expected. Opening the bathroom door touched the door to the hotel room. Hotel was nice and quiet though. Convenient located as well.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Denah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, July 1, 2014
Dear Denah H.,
Thank you for your feedback regarding your stay at the hotel. We take pride in the fact that our staff works to make your experience as pleasurable and memorable as possible. Although our hotel may not have been as big as you expected, I am glad to hear that you were satisfied with the overall experience as well as the atmosphere of our property. I hope to see you stay with us again soon.
Thank you, William Gheen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 25, 2014

The hotel staff is very friendly and helpful. The rooms appear nice. However, the beds feel very worn as do the pillows. The bathrooms were gross! There was hair on the shower curtain and in the tub. What looked to be blood on the bath mat. Even when we put a do not disturb sign on the door they wanted to clean the room & when we wanted them to clean the room they didn't. Now the bar staff so RUDE & they close at 10PM. Oh & if you order anything from the kitchen that late you have to pick up your own food. Lets not forget they complain about one another in front of my husband & I.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Erin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, July 1, 2014
Dear Erin T.,
Thank you for the feedback that you have provided about your most recent stay with us. We are using this as a training tool for our associates so we can teach them how to better serve our guests. I am sorry to hear that your stay with us was not satisfactory and hope to have you again.
Regards, William Gheen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, United States
1 review
3 of 5 stars Reviewed June 25, 2014

Nice Hotel great area for dining, but the bedding is awful, and the mattress are old and soft. Staff is very friendly, and the hotel breakfast is good. Overall I would stay here again, but not my first choice.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Aj W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, July 1, 2014
To Aj W,
I am glad to hear that your Lacrosse trip went well and that you had a good stay with us. Sports travel can be chaotic and we understand the importance of relaxing stay. Town Center is a great place to stay because of the abundance of restaurants but I am sorry to hear that the beds were not satisfactory. I hope that you made were aware of the Perfect Sleeper setting of the bed, where you can adjust the firmness of the bed using a knob located on the side near the head of frame. Thank you for the feedback and hope to have you sty with us soon.
William Gheen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Virginia Beach Town Center

Property: Hilton Garden Inn Virginia Beach Town Center
Address: 252 Town Center Dr, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Virginia Beach
#3 Romantic Hotel in Virginia Beach
#5 Family Hotel in Virginia Beach
#6 Best Value Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Virginia Beach Town Center 3*
Number of rooms: 176
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Virginia Beach, VA is located in the downtown Town Center district! Our hotel is within walking distance to great shopping, restaurants and nightlife. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
Hilton Virginia Beach
Virginia Beach Hilton

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