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“Virginia Beach Value Add!”

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Hilton Garden Inn Virginia Beach Town Center
Ranked #8 of 109 Hotels in Virginia Beach
Certificate of Excellence
Greenville, United States
1 review
“Virginia Beach Value Add!”
Reviewed April 26, 2014

Arrived in Virginia Beach, and then in the Hilton Garden Inn. Wow. From the professional and personable front desk (Karen) to all of the staff it was a great experience. Any question, answered with a smile, and followed thank yous with "my pleasure." The King Size bed and pillows led to me sleeping like a rock. For a regular business traveler, this stay was a definite Value Add!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
Awesome!! I'm glad you enjoyed your visit with us, our staff is always ready to accomodate your every need. We hope to see you back soon, thank you so much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,027 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
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English first
Ottawa, Canada
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 22, 2014

The hotel is relatively new it is very clean and the bed was very confortable. I was very happy I chose this location as there is an excellent variaty of very good restaurants close buy. If you want to goo to the beach you hop on the 264 close buy and you are at the beach in 10 minutes.
The staff where very helpfull, curteous and friendly.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank storming18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
Your feedback is greatly appretiated. There are 20-25 restaraunts and shops nearby so there is always something to do near us! We are glad you enjoyed your stay and we hope to have you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elizabeth City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 22, 2014

We were looking for a location to take a short mini-vacation due an unexpected change in plans for Easter. We hoped to do a little shopping, take in a movie and meal. With less than twenty-four hours’ notice we were able to reserve a room, check-in and relax. This hotel was across the street from Pembroke Mall, the room was very comfortable, and the hotel seemed to have been newly built, close to several attractions and restaurants. This Hotel offered a steep discount to Military patrons and civilians, making its rate a much better deal than those of lesser establishments. We had several additional requirements the hotel easily met, including an indoor pool, hot tub, and fitness room. All the amenities appeared to be new, or in first rate repair. The Staff bent over backwards to help patrons with free bottled water, suggestions for parking, restaurants and nearby points of interest, I can say the attentive wait, maid and genuinely enthusiastic front desk staff made our stay very welcoming and comfortable. I would recommend this hotel to anyone, travelers, business men and women, and even those like us looking for something out of the ordinary to do. We were very pleased with the hotel.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
Thank you so much for the awesome feedback! I'm glad you were able to enjoy your unexpected mini-vacation at our property and we hope to have you back !!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simpsonville, Kentucky
Level 5 Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 21, 2014

The staff are fantastic. Every person I dealt with was friendly and smart. The room was clean and everything functioned as it should. From coffee maker to iron to mattress it was well maintained and good to go. I can't say enough about the staff. I was impressed with the morale and engagement. The food at breakfast was not really that good. Not impressed. Not really fresh and the variety of choices was not extensive. The location in the town center was great. Many dining and shopping options within walking distance.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhohma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
We greatly appreciate you taking the time to write a review on our property. The breakfast issue has been taken into consideration and we thank you for the feedback. We hope to see you back soon to be able to satisfy you and accomodate you 100%
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed April 21, 2014

Great location in Virginia Town Center. The two for the price of one full breakfast was good and service was excellent. The room was clean, spacious, and comfortable. Our one issue at this hotel was the lack of luggage carts. I waited at least twenty minutes. Finally, an employee got a serving cart from the kitchen and a laundry cart and helped us unload. He even helped take our things to our room. Since parking is across the street in a parking garage, waiting to unload later was not a good option. It should not take that long to be able to get our belongings to our room at a hotel of this quality. Regardless, of the luggage issue, I would not hesitate to stay at the Hilton Garden Inn again. It is a very nice hotel in a great location.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 491fredap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
Thank you for writing a review on our property. we have taken this issue into consideration and accomadations are in process. Thank you again and we hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Towson, United States
1 review
Reviewed April 20, 2014

Staff here is wonderful and very welcoming. I used in room dining, the gym, and the breakfast service while here. The food was pretty average, but still good. I thought the rooms and amenities here were very nice as well. Definitely would stay here again!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
Thank you so much for the feedback you have given us. Our property and staff are here to accomodate you 100% . We hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Onancock, Virginia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 16, 2014

Let me start by saying hotel room was clean , and receptionist friendly. But that is where it stops.
This hotel is fairly new and I expected the quality that the Hilton's are known for. Beds were squeaky and not very comfortable. The walls are paper thin and must not have any insulation as I was woken up at 12:34 , due to the thin walls, I could hear EVERYTHING ! I even turned the fan on constant but it didn't drown out the noise. I really expected this hotel to be the quality of the other Hilton's I have stayed in.( I would have called the front desk, but by the time they would have gotten there, they would have been done) Also, in the bathroom , you could hear voices in the vent , I personally do not want other people to listen to what I am saying nor do I want to hear them!
I would not recommend this hotel if you want a good nights sleep!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Tammy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_Gheen, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review, May 2, 2014
thank you for taking the time in writing a review for our hotel. we greatly apologize for the disturbances you experienced during your visit. we have updated your profile to ensure that you are placed in a quieter area of the hotel. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Virginia Beach Town Center

Property: Hilton Garden Inn Virginia Beach Town Center
Address: 252 Town Center Dr, Virginia Beach, VA 23462-3044
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Virginia Beach
#3 Romantic Hotel in Virginia Beach
#5 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Virginia Beach Town Center 3*
Number of rooms: 176
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Virginia Beach, VA is located in the downtown Town Center district! Our hotel is within walking distance to great shopping, restaurants and nightlife. ... more   less 
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Also Known As:
Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
Hilton Virginia Beach
Virginia Beach Hilton

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