I had just arrived back from overseas and decided to have a quick weekend getaway in va beach..so I went to the Hilton website and made a reservation, no problems there received my confirmation number thought all was well..well the joke was on me...arrived to hotel Sat 27 Jul 2013, the elderly gentleman tries to tell me my reservation was canceled, I am showing him that is not true, showed him my email, he then tells me there are no rooms available when I call his bluff he magically puts me in room 729. We couldn't even get in the room because they decided to update the key system. The bed was very uncomfortable, so not only did we have a problem getting in the room but now we have to sleep in a uncomfortable bed. Next morning we eat breakfast which was quite tasty. We checked out on time gave the guy at the front desk my key on 28JUL and said I am glad we were able to give you a room. I get alert on my account, I see the hotel has charged me for 2 nights. I call the hotel but noone answers so I call the Hilton 800 # the wonderful young lady calls the hotel and tells me I should not been charged twice. The next day I am at work someone from the hilton calls and leaves a message saying I stayed 27-29. I call back and said I checked out the 28, I was told to fax my statement which I did. 2 Aug I see I was charged for 2 nights still. Like really What in frosted mini wheats????? I call the hotel again and the girl going to tell me I stayed 2 nights. I am like I personally handed my keys to the guy at the front desk on the 28. I never had any issues with any Hilton before but this has left a bad taste in my mouth, and then their customer service sucked. Location is great but that is about it. I will never stay at another hilton establishment again.
- Official Description (provided by the hotel):
- The Hilton Garden Inn hotel in Virginia Beach, VA is located in the downtown Town Center district! Our hotel is within walking distance to great shopping, restaurants and nightlife. ... more less
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- Also Known As:
- Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
- Hilton Virginia Beach
- Virginia Beach Hilton