Me and my husband spent feb 12th to feb 15th there. Customer service was great until we had a problem with the alarm goin off next door in the middle of our nap and it took them a hour to come cut it off after we called. The night before we didn't get any rest because our guest next door had a party all night and messed wit the adjoining doors connecting our rooms which scared the mess out of me being that I was alone cuz my husband went to a party. I was terrified! They had a parrot next door that made noise all the next morning and their kids were loud! Our jet tub had mildew in the water propellers so we couldn't enjoy that, which one of the resaons for getting the room was to use the jetted tub! Customer service made us aware that we couldn't change our room without paying a 50 dollar clean up fee so we had to let our neighbors mess up one more night in order to b able to change rooms.I didn't like that bein that I paid for 3nights not 2. The view was great and we loved how u self serviced ur cleaning in our room and towel trade out. Hated having to strip all linen off bed and put in bathroom, I mean that was too much. Our issue with our blender was corrected quickly and all staff were courteous.Really wish I could have enjoyed my jetted tub and some much needed peace and quiet. We won't be returning due to uncleanliness of jet tub and me being a nurse I jus couldn't stomach that. Even though complaints were addressed it really didn't seem as if they really cared and no one geva a follow-up call. Was really lookin forward to returning but got to say no to mildew by all means!
- Official Description (provided by the hotel):
- Staying at a VSA Resort gives you all the comforts of home without having to mow the lawn, do the dishes, or fold the laundry. We love having fun with our guests and strive to give each person–big and small, young and young at heart–the best vacation memories possible.The Ocean Sands Resort is located in the heart of the Virginia Beach Oceanfront directly on the boardwalk, the 104 unit smoke-free resort features a Caribbean theme and family-oriented atmosphere. All vacation units are two-room suites with kitchenettes.You are invited to experience the ONLY PURE Allergy Friendly suites in Virginia that have gone through a comprehensive process to dramatically improve the air quality and nearly eliminate most irritants. A PURE room is an allergy-friendly, healthy alternative for every guest.On site amenities include:• 24 hour front desk service• Daily activities for all ages• Indoor Pool• Indoor Jacuzzi• Fitness Center• Restaurant • Activities Center & Gaming Room• Sun Patio• On-site parking• Complimentary guest laundry facilities• Complimentary wireless internet access• Complimentary tanning • Harris Teeter on-line shopping & grocery deliveryUnit amenities include:• Queen size pillow-top mattress• Full size sleeper sofa• Kitchenettes with smooth top burners, convection/microwave oven, dishware, cookware, glassware and utensils• Full size refrigerator• Dishwasher• 2 flat screen televisions ... more less
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- Also Known As:
- Ocean Sands Hotel Virginia Beach