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“I couldn't believe it was mildew and dirty!”
Review of Ocean Sands Resort

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Ocean Sands Resort
Ranked #45 of 109 Hotels in Virginia Beach
Reviewed February 20, 2011

Me and my husband spent feb 12th to feb 15th there. Customer service was great until we had a problem with the alarm goin off next door in the middle of our nap and it took them a hour to come cut it off after we called. The night before we didn't get any rest because our guest next door had a party all night and messed wit the adjoining doors connecting our rooms which scared the mess out of me being that I was alone cuz my husband went to a party. I was terrified! They had a parrot next door that made noise all the next morning and their kids were loud! Our jet tub had mildew in the water propellers so we couldn't enjoy that, which one of the resaons for getting the room was to use the jetted tub! Customer service made us aware that we couldn't change our room without paying a 50 dollar clean up fee so we had to let our neighbors mess up one more night in order to b able to change rooms.I didn't like that bein that I paid for 3nights not 2. The view was great and we loved how u self serviced ur cleaning in our room and towel trade out. Hated having to strip all linen off bed and put in bathroom, I mean that was too much. Our issue with our blender was corrected quickly and all staff were courteous.Really wish I could have enjoyed my jetted tub and some much needed peace and quiet. We won't be returning due to uncleanliness of jet tub and me being a nurse I jus couldn't stomach that. Even though complaints were addressed it really didn't seem as if they really cared and no one geva a follow-up call. Was really lookin forward to returning but got to say no to mildew by all means!

  • Stayed: February 2011
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1  Thank secoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMitchellvsaresorts, General Manager at Ocean Sands Resort, responded to this reviewResponded March 2, 2011

I apologize that your experience with us did not meet your expectations – it did not meet ours either. Thank you for your feedback, we hope that you will give us another opportunity in the future.

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280 - 286 of 346 reviews

Reviewed February 11, 2011

I've stayed at all three of VSA resorts in Virginia Beach...The Atrium, Ocean Key and Ocean Sands. All three offer the ultimate in customer service and satisfaction. Recently I stayed at Ocean Sands which is on the beach. The rooms are georgeous and no detail is left untouched. The spacious suites are newly decorated and completely remodeled. I thought I was at "The Ritz"! The entire staff makes you feel right at home and offers every kind of amenity and comfort. I would highly recommend this resort anytime, to anyone.

  • Stayed: January 2011, traveled on business
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Thank Tonya20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMitchellvsaresorts, General Manager at Ocean Sands Resort, responded to this reviewResponded March 2, 2011

It is a pleasure to hear you have vacationed with each of our timeshare resorts. We have received excellent feedback regarding our newly refurbished vacation suites. Thank you for making us your “home away from home”, and recommending us to your family and friends.

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Reviewed February 5, 2011

We had never stayed at ocean Sands before and were plesantly suprised. The staff was so freindly. Rooms were sparkling clean but small. The veiw from the pool was amazing. I cant wait to return this spring.

  • Stayed: December 2010, traveled with family
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Thank travelbug1504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMitchellvsaresorts, General Manager at Ocean Sands Resort, responded to this reviewResponded February 15, 2011

Thank you for choosing the Ocean Sands Resort as your vacation destination. We look forward to seeing you and your family again in the spring.

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Reviewed February 3, 2011

It's always nice to stay here. The staff is very friendly. Would surely recommend it to my friends.

  • Stayed: January 2011, traveled solo
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Thank rek6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMitchellvsaresorts, General Manager at Ocean Sands Resort, responded to this reviewResponded February 15, 2011

I appreciate your sharing your vacation experience with the Ocean Sands Resort and recommending VSA Resorts to your friends.

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Reviewed February 1, 2011

I have been in and out of Virginia Beach for over three decades and I have had the opportunity to stay in 95% of the in land and beachfront properties with families and friends we have always enjoyed the fun, food and entertainment not to forget the shopping for my number one wife. My wife and I both chose to purchase a timeshare we over the last 15 years or so reviewed and set up ourselves to review timeshares in Virginia Beach. We found that the VSA resort met our needs and we found that our needs and expectations was far above other resorts, reasons are as followed. The rooms and furnishings was better than most especially the bedrooms the beds seem to wrap you in comfort the full kitchens were well-equipped the baths are well above standards for our needs and the on site amenities are very well equipped as well. The VSA staff is what made us make our final choice to become part of VSA resort, it is indeed a home away from home where we could relax and have a great time. As I said above we reviewed many resorts, we found the employees are really not employees they are family internal family they always greet us with a smile and they never complain about their management when I found in other resorts employees complained a great deal on the way they are treated. This is a factor that must be recognized in any customer service related business if the employees are happy the customers and consumers are happy the employees constantly communicated with my wife and myself as to our needs this again is far above our expectations our family there really makes our stay very bright, management employee relations was the main factor in purchasing a second timeshare at VSA resort. I have sent people and friends along with family members to VSA resorts and everyone comes back with very good compliments and ask if we could send them again, this is a good feeling. My wife and I did recognize several names at Ocean Sands VSA resort. Bill Mitchell,Shuana, Jackie, Rebecca, Paul CJ, Rose, Lrina, Shondal. We did get the opportunity to set up a meeting with Michele Colson who seems to be the cohesion to the VSA resorts family. Michelle is a very business oriented and dedicated person. Other resorts should follow her lead. My family and I are setting up a summer vacation at VSA resort for 2011 and we plan on introducing our family to their family and then I will go fishing(SMILE) and the wife will go shopping. One thing I would like to add when the hurricane came I watched the news saw the damage to our second home and all I could think of was how can I put our home back together, VSA resorts made it work with the assessment for that year it was well below what we imagined VSA resorts put our home back together. My wife and I are very proud to be part of the VSA resorts. Our love and appreciation goes out to our VSA resort family. I am in the customer care business and when it's good I give the recognition to the good in this case it's great.

  • Stayed: January 2011, traveled as a couple
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1  Thank webstergl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMitchellvsaresorts, General Manager at Ocean Sands Resort, responded to this reviewResponded February 15, 2011

Thank you for your wonderful comments regarding your “family” at the Ocean Sands Resort. I am thrilled we have exceeded your expectations, as we take great pride in delivering memorable vacations to you and your family each time you visit VSA Resorts.

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Reviewed January 24, 2011

We stayed for 2 weeks at this beautiful resort The employees were very nice and efficient, they acknowledged us every time we came and went.. I would definately stay here again and would advise anyone who was looking for a great placwe to stay in Virgina Beach to stay here.

  • Stayed: January 2011, traveled as a couple
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1  Thank vmriley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcolsonvsaok, Manager at Ocean Sands Resort, responded to this reviewResponded January 26, 2011

Thank you for sharing your vacation experience with the Ocean Sands Resort. We hope to see you and your family again soon.

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Reviewed January 2, 2011

Great oceanfront location. Close to the interstate. Nice rooms with private sleeping. Very nice indoor pool with hot tub and sauna. Rooms have everything you need in the kitchen. Nice parking garage at the hotel for convenience. Great restaurants within walking distance and plenty of things to entertain the kids.

  • Stayed: December 2010, traveled with family
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2  Thank travelinfool_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcolsonvsaok, Manager at Ocean Sands Resort, responded to this reviewResponded January 13, 2011

Thank you for taking the time to share your vacation experience with the Ocean Sands Resort. We look forward to seeing you and your family again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Sands Resort

Address: 2207 Atlantic Ave, Virginia Beach, VA 23451-3233
Location: United States > Virginia > Virginia Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#16 Family Hotel in Virginia Beach
#31 On the Beach Hotel in Virginia Beach
Price Range: $116 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Sands Resort 3*
Number of rooms: 104
Official Description (provided by the hotel):
Staying at a VSA Resort gives you all the comforts of home without having to mow the lawn, do the dishes, or fold the laundry. We love having fun with our guests and strive to give each person–big and small, young and young at heart–the best vacation memories possible.The Ocean Sands Resort is located in the heart of the Virginia Beach Oceanfront directly on the boardwalk, the 104 unit smoke-free resort features a Caribbean theme and family-oriented atmosphere. All vacation units are two-room suites with kitchenettes.You are invited to experience the ONLY PURE Allergy Friendly suites in Virginia that have gone through a comprehensive process to dramatically improve the air quality and nearly eliminate most irritants. A PURE room is an allergy-friendly, healthy alternative for every guest.On site amenities include:• 24 hour front desk service• Daily activities for all ages• Indoor Pool• Indoor Jacuzzi• Fitness Center• Restaurant • Activities Center & Gaming Room• Sun Patio• On-site parking• Complimentary guest laundry facilities• Complimentary wireless internet access• Complimentary tanning • Harris Teeter on-line shopping & grocery deliveryUnit amenities include:• Queen size pillow-top mattress• Full size sleeper sofa• Kitchenettes with smooth top burners, convection/microwave oven, dishware, cookware, glassware and utensils• Full size refrigerator• Dishwasher• 2 flat screen televisions ... more   less 
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Also Known As:
Ocean Sands Hotel Virginia Beach

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