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“Absolutely Horrible”

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Travelodge Suites Virginia Beach Oceanfront
Ranked #91 of 109 Hotels in Virginia Beach
Auburn, Ca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolutely Horrible”
Reviewed May 21, 2013

I booked a 5 night stay 5/15-5/20 here and ended up checking out after 2 nights... I am shocked I even lasted that long. I read past reviews and talked myself into the idea that "it cant be that bad" especially for the price and location. WRONG! the most filthy place I've ever walked into. I literally had to walk in sandles throughout the room and put a towel down inside the tub just to not expose my feet to the filth. I had to put an extra sheet I found in the closet over the sofa to act as a cover because the sofa was so stained and smelly I couldn't stand to look at it. After expressing my issues to staff they did not charge me for the remaining 3 nights of my reservation since I checked out early... but would not refund me the 1st 2 nights I stayed there. They said "since I had already slept there" I thought that was ridiculous, they could obviously see the living conditions they subjected me to for those 2 nights, but would not give me my money back! Awful experience.
Also- even though its on the beach, and view was decent.... this location and area of town is not the safest area of the boardwalk, be careful when it gets dark!!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
1 Thank Heather A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelodge19, General Manager at Travelodge Suites Virginia Beach Oceanfront, responded to this review, May 23, 2013
Let me thank you for taking the time to address this matter to our hotel as every comment, good or bad is important. As hospitality professionals we try our best to resolve concerns and offer the best service possible. Having said, that I would like to extend a sincerely apology for your stay and the events described in your review. All of our rooms are thoroughly cleaned and deodorized between guests but in this case it would appear that we may not have achieved success. If you would like to call the hotel and speak to me directly I would like to further learn from your experience and invite you to visit us later this season and offer us a chance to redeem ourselves in your mind.

Regards,
Travelodge Suites Oceanfront, Virginia Beach
S Patel
AGM
757 425-0650
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
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English first
Easthampton, Massachusetts, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 19, 2013

I dont understand all the bad reviews! If your expecting the Hilton for a cheap price don't come here. It's a motel people! Not a 5 star resort!! We booked the room for 3 nights and ended up staying an extra night because we liked it so much. The room was clean the beds were comfy and the view was amazing! You cant beat the price for the view. We were not dissapointed at all. We plan on going back next year. Thanks travelodge for a great vaction!!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelodge19, General Manager at Travelodge Suites Virginia Beach Oceanfront, responded to this review, May 20, 2013
Let me thank you for taking the time to address this matter to our hotel as every comment, good or bad is important. As hospitality professionals we try our best to resolve concerns and offer the best service possible. Having said, that I would like to extend a thank you for your comment(s) and I am glad that you had such a great experience. I hope to see you on a future visit at Travelodge Suites Oceanfront in Virginia Beach.

On behalf of the entire staff that work everyday, all day, to provide the best service possible I want to thank you for the great review!

Regards,
Travelodge Suites Oceanfront, Virginia Beach
S Patel
AGM
757 425-0650
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 14, 2013

Stayed here for 4 nights. Room was cheap! Reservation messed up but they fixed it. Wear shoes carpet kinda sticky! Tub not so nice...smelled whole time we were there. Our room was hot no air conditioning due to the fact it was cold outside. Good room if your not picky though..

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eriegurl67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelodge19, General Manager at Travelodge Suites Virginia Beach Oceanfront, responded to this review, May 15, 2013
Let me thank you for taking the time to address these matter to our hotel as every comment, good or bad is important. As hospitality professionals we try our best to resolve concerns and offer the best service possible. After hearing from our customers we are making some great improvements to our hotel and rooms to make everyone's stay a little better. With fresh paint, some new sofas, flat screen TVs and repainted walkways around the hotel we making some big steps in the right direction. Having said, that I would like to extend a thank you for your comment(s) and I am glad that you had such a great experience. I hope to see you on a future visit at Travelodge Suites Oceanfront in Virginia Beach.

Regards,
Travelodge Suites Oceanfront, Virginia Beach
S Patel
AGM
757 425-0650
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky Mount
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 11, 2013

Found out why this Hotel offered the cheapest Ocean Front Rates on the entire Beach. No HOT WATER period. It's really unpleasant to encounter cold showers every day, when the weather is not to great. When I told them at the front desk, I was told that they had it on the first floor (I was on the 7th) and that the Boiler was on the Roof above my floor. So I heated water in the Microwave for a basin bath.

Now for my next and final bad experience. I was there on business. I had reserved my room through the Wyndham Rewards Program that I belong to. I had reserved my room for four (4) nights. But, I found out that my trip was to be cut short after the third night. I proceeded to check-out after my third night and was told that due to 'Company Policy', I would be forced to pay for the entire amount and that I should have informed them 2 days prior that I was going to check-out early. They completely refused to refund my 4th night. So, when I turned my Receipts into the Main Office of my Employer (I used my Company Card to pay for the room), I informed them on this problem.

Needless to say, I was very dissatisfied with the Travelodge Inn & Suites at 1909 Atlantic Blvd. in Virginia Beach, Virginia.

Room Tip: If you cannot afford to go elsewhere, make sure you get a non-smoking room.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelodge19, General Manager at Travelodge Suites Virginia Beach Oceanfront, responded to this review, May 14, 2013
Let me thank you for taking the time to address this matter to our hotel as every comment, good or bad is important. As hospitality professionals we try our best to resolve concerns and offer the best service possible. Having said, that I would like to extend a sincerely apology for your stay and the events described in your review. As a hotel in a resort area we have a limited season therefore our policy on cancellation is one that we, as other hotels, enforce. We will certainly review our policy based upon your suggestion and consider giving the desk some latitude in this area. If you would like to call the hotel and speak to me directly I would like to further learn from your experience and invite you to visit us later this season and offer us a chance to redeem ourselves in your mind.

Regards,
Travelodge Suites Oceanfront, Virginia Beach
S Patel
AGM
757 425-0650
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Suites Virginia Beach Oceanfront

Property: Travelodge Suites Virginia Beach Oceanfront
Address: 1909 Atlantic Ave, Virginia Beach, VA 23451-3310
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#49 On the Beach Hotel in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — Travelodge Suites Virginia Beach Oceanfront 2*
Number of rooms: 63
Official Description (provided by the hotel):
We offer a variety of rooms to suit your needs, including penthouse suites with a Jacuzzi and kitchenette, rooms with private balconies and non-smoking rooms. Boost your energy with our free continental breakfast before lounging on our sundeck or diving into our outdoor(seasonal) pool. Free Wi-Fi Internet lets you go online from your laptop anywhere in the hotel. From guest laundry service to in-room microwaves and refrigerators, we provide all the amenities to make your stay memorable. ... more   less 
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Also Known As:
Travelodge Virginia Beach Hotel Virginia Beach
Travel Lodge Virginia Beach

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