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“My Experience”
Review of Turtle Cay Resort

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Turtle Cay Resort
Ranked #56 of 109 Hotels in Virginia Beach
Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“My Experience”
Reviewed March 2, 2014

I stayed at the Turtle Cay Resort this weekend. Cici was excellent and so helpful. The rooms were clean and spacious. While having the bedroom in the front as you enter the room was a little odd....everything else was perfect. Jetted tub was a highlight....fully equipped kitchen, fireplace was wonderful on such a cold night. It also features a very nice large balcony overlooking the heated pools and hot tubs. I will definitely be back to stay!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kathy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, March 4, 2014
Kathy ,

Thank you for taking the time to share your experience at the Turtle Cay Resort. Cici will be delighted to hear that she provided exceptional guest service. Thank you again for the kind words. We are all looking forward to seeing you soon.


Warmest Regards


Lynette Fournier
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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388 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Lake George, New York
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 26, 2014

We purchased a time share at Turtle Cay last June, and went this month to see what we purchased. LOVED the resort. Have absolutely no complaints. Everything was amazing. The shower water pressure was spot on, the room was clean and the bed was wicked comphy. The weather was a bit chilly, but the in room fire place made it very romantic and warm. CiCi at the front desk gave amazing customer service, and always with a smile. So glad we went there, can't wait to go back.

Room Tip: Ask for a third floor room.... the sky lights are a nice touch!
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RogerNBarb99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, February 28, 2014
Your comments made my day! Thank you so much for your very kind feedback. The team and I are delighted to hear you are pleased with your ownership here at Turtle Cay. Cici will most definitely be pleased to know she provided great customer service. The team and I look forward to seeing you soon!


Warmest Regards,

Lynette Fournier
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 5, 2014

My husband and I celebrated our wedding anniversary last weekend at the Turtle Cay. We had a one bedroom unit with a huge porch overlooking the pool area. I chose this hotel because I read that the outdoor pools were heated. It was snow on the ground, yet I was able to swim in one of the pools! It was only 2.5 ft deep so children would love it! The deeper pool was cold, one hot tub was only luke warm, but the other hot tub was toasty! The whole courtyard was very romantic when lit at night. The sound of the waterfalls was very calming. Our room was like a small condo with a gas fireplace, updated kitchen with granite counters, and the fridge made ice so no need to hunt for an ice machine. The bathroom is gorgeous, but if one person showers, you have to wait quite awhile to fill the jacuzzi tub with hot water. Another review said there was no maid service, but they cleaned our room nicely. Having a washer & dryer in the unit made drying bathing suits a breeze! Mahi Mah's is directly across the street with $3 Mimosas, and Bloody Marys everyday. We ate breakfast, and dinner there. The food was amazing! The Turtle Cay is now my go-to place for a romantic weekend get away no matter what season. One plus about the winter months is that it's very quiet. Can't wait to go again!

Room Tip: We loved the 3rd floor room facing the pools. The view was beautiful! *A great locals place to eat i...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tkmetotx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, February 10, 2014
Thank you for you kind words and your comments about our resort. The team and I are pleased to know that you enjoyed your recent winter visit with us. I am pleased to hear you were able to utilize our heated outdoor pools and hot tubs, even in the cold 30 degree weather!

I do agree with you that the winter time here in Virginia Beach definitely has a different feel to it. Thank you again for the five-star review and we look forward to your return to your new “go to place!” when visiting Virginia Beach.



Warmest Regards,


Lynette Fournier
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fairmont, wv
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 22, 2014

Went to Turtle Cay Resort on an Interval International Exchange. After reading the reviewsbefore our trip, I was able to address some of our concerns by looking at the unit first that was assigned to us. Like some of the other reviews, you entered through the bedroom which WAS odd. Went into the kitchen and found that they had just done some sanding of the walls and there was white residue on the counters, appliances etc. so we went back to the front desk to let them know what we found and the gentleman was very thankful that we let them know that housekeeping had forgot to clean afterwards. He then gave us another unit which we went to look at also. It was in the far corner with a balcony overlooking the lake. Much better and you entered through a hallway with a half bath. It was a one bedroom with a king bed and Jacuzzi tub. Very lovely and large unit. It was clean,neat and comfortable. We had a problem with the washer and they came immediately. After they discovered it couldn't be fixed, they brought another one. They were very attentive. Everyone we came into contact with was friendly. The focal point of the resort was the center pool area. It had beautiful lights and would be very nice in the summer. Planning on going back as soon as we can.

Room Tip: Corner units are bigger and the ones facing the lake are nice
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dubose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, January 27, 2014
Thank you for your nice review about your stay with us over the Thanksgiving holiday. Please know that your concerns that you had prior to your arrival are very important to us and I’m glad to hear that our team was able to address your concerns and answer any questions you had prior to your arrival.

It is also pleasing to hear that one of our Front Desk Agents was able to get you into a room that suited your needs the best for your week-long stay with us.

I agree that our courtyard-centered outdoor pools and hot tubs are our trademark feature that draws back many guests and timeshare owners year after year.

We hope the next time you exchange into Virginia Beach that the Turtle Cay will be your first choice of accommodations.


Warmest Regards,

Lynette Fournier
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 9, 2014

Most everything is localized in VA Beach so location doesn't matter much in terms of lodging Except when it comes to the quality of that lodging.
Turtrlw Cay was an excelltent choice for the wife and I, and unbeknownst to us we found out we were upgraded to a mini-penthouse suite at our check-in.
Several top tier eateries are within walking distance or a short ride away.
The concierge in both Turtle Cay and it's sister location across the street were more than helpful in a all regards.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KNS_registered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, January 13, 2014
My management response:


Thank you for your review. I'm very pleased to hear you had a chance to enjoy the area but but more importantly, our Resort.

Thank you again for your kind words and we hope to see you again soon. Take care.


Respectfully,


Lynette Fournier
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vero Beach, Florida
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 24, 2013

Second time we have stayed at this place. It is a beautiful resort on Atlantic Ave. Across the street beyond other hotels is the beach. Even though I stayed at the resort before, I read some of the reviews that were posted. I don't understand how some can rate this place so low and give bad critique. We rented 2 adjoining rooms. The rooms we stayed in had just been remodeled with the kitchen having stainless steel appliances and granite countertops. The main room consists of full kitchen, countertop bar with stools, dining table, large sit in room with fold out bed, fireplace, HDTV, and a bedroom with king size bed and a large full bath. The second room had a wet bar with microwave, 2 queen beds and and another large full bath. The room and the resort are well maintained and and clean throughout. Our housekeeper (Christina) did an absolutely wonderful job in keeping our rooms clean. The staff at the front office went out of their way to accommodate any requests you had. There are also a multitude of restaurants nearby. For comfort and convenience I highly recommend this hotel. You won't go wrong unless you're the type of traveler that can't find anything good about where you stay when traveling.

Room Tip: Room with kitchen and fireplace is large and if you have others you can rent the adjoining room.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, December 30, 2013
Wow, what a great review! We are very pleased to hear that you once again enjoyed your visit with us. Our front office staff, as well as Christina, will be glad to know that they made your stay pleasant and most enjoyable.

Once again, thank you for your review and continued patronage of the Turtle Cay Resort and we hope to see you again next time. Happy New Year!


Warmest Regards,

Lynette Fournier
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Rancho, New Mexico
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 14, 2013

Turtle Cay is located right across the street from the beach and conveniently located between shops and restaurants. With two separate pools and jacuzzi's there is a spot for everyone. A great place to stay!

Stayed May 2013, traveled with family
Helpful?
2 Thank Justina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynette F, General Manager at Turtle Cay Resort, responded to this review, December 16, 2013
Thank you for sharing your review with us. It’s wonderful to hear that you took advantage of and enjoyed our amenities. It is out hope that we’ll get the opportunity to see you and your family again! Thank you again for the five star review. Take care!

Warmest Regards,

Lynette Fournier
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Turtle Cay Resort

Property: Turtle Cay Resort
Address: 600 Atlantic Ave, Virginia Beach, VA 23451-3524
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 109 Hotels in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Turtle Cay Resort 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Sit back, relax and enjoy a suite that feels more like home than it does a hotel room. Each of Turtle Cay's suites features thoughtful touches such as high ceilings, oversized bathrooms with jetted tubs, and a cozy gas fireplace. In addition to comfortable, home-like accommodations and amenities, our suites include extended-stay necessities like well-equipped kitchens and kitchenettes, washer and dryers in suites, and complimentary coffee and tea. ... more   less 
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Also Known As:
Turtle Cay Hotel Virginia Beach
Turtle Cay Virginia Beach
Virginia Beach Turtle Cay

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