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BEST WESTERN PLUS Sandcastle Beachfront Hotel
Ranked #5 of 109 Hotels in Virginia Beach
Certificate of Excellence
Gettysburg, Pennsylvania
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice Hotel”
4 of 5 bubbles Reviewed June 28, 2014

We stayed here this past Monday until Friday. No real complaints with this hotel. The staff was helpful and nice. The pool was clean. Fresh towels were available specifically for pool use. There was always a nice breeze moving through and I liked that it was enclosed and had a sun deck for tanning. The safe in the room is a bit small, our laptop would not fit inside it. All seemed clean in the room at check in except there was a noticeable amount of dust on top of the wardrobe and inside the bedside table and vanity, really not a big deal though. We stayed on the 7th floor and we weren't really bothered by the jets. We heard them the first day but not much after that. The view was great. Never used the room service as we weren't impressed with the free breakfast buffet.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank mky0708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,716 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
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  • Spanish first
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English first
Winchester, Virginia, Usa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed June 28, 2014

We stayed Sunday-Thurs we have stayed for many years always have been so satisfied so heartbreaking to say that was probably my last stay they changed management in the middle of my stay and all the people who always treated me so nicely are gone they have moved down the street not once after they left did anyone greet me as I walked thrum the lobby or even smile had to hunt down housekeeping for towels and that's all you got at breakfast on Thurs my tea was sour the waiter actually picked up my glass tasted it and said it was not sour. I have always loved staying here even usually get the same roombut I'm afraid I will move down the street when the employees like Leanness and Charles make you feel welcome and not like your bothering them if you stayed here before all the staff has left

Room Tip: Maybe check Surfside down the street
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  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Rebecca K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 28, 2014

I chose this hotel based upon pictures and reviews here in Trip Advisor. It did NOT disappoint. The hotel itself is clean, nicely decorated, well staffed with pleasant and helpful people. It has an attached parking structure that was a blessing on those sunny days. Breakfast every morning is included at an attached restaurant. It's a slightly better than average buffet, but you can also order waffles, pancakes, bacon and/or turkey sausage from the waitstaff. I recommend the pancakes. Fabulous. Many staff are summer visitors from abroad. Our waitress was Demi and she remembered our names day to day.
Our room was nice. Bigger refrigerator, microwave worked, beds were comfortable and clean. But that view! OMG. When I wasn't out on the boardwalk, I was sitting on the balcony. So restful. My only complaint might be the size of the sink area. It is right outside the tub/toilet area (separated by a door) and doesn't have a lot of counter space. Could be an issue for larger groups. I loved that the shower had built in shampoo and soap dispensers. No messy bars of soap laying around. Plenty of towels, etc. We never used in room coffee pot because the lobby has a large, well-stocked, 24 hr coffee station. I went there EVERY morning and then headed out to a bench on the boardwalk to watch all the morning joggers go by. Then breakfast.
Go here, I don't see how you could be disappointed.

Room Tip: Get a higher floor for a better view. After all, that's why you get ocean front!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Val K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 27, 2014 via mobile

This was an awesome hotel, very clean all the staff was extremely friendly! The view from our room was breathtaking! The pool was a little small but very nice! I would recommend this hotel to anyone going to Virginia beach!!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Griffy1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 27, 2014 via mobile

Stayed here mon-fri and the only thing that made this hotel great was the view. Our room was poorly cleaned and our sheets were never changed once on our beds. They didn't refill any of our small amenities on the sink, our tissues or cups for coffee or water. One of our pillow cases had sticky pink stuff on it after housekeeping had "supposedly cleaned" Our room also had a funky smell to it around the refrigerator and the microwave hadn't been cleaned either. The breakfast was terrrrible and the menu they give you for room service was extremely over priced. We decided to just order it after a long day and the restaurant connected to the hotel never answered. I called the front desk to see if they really did room service and they said "umm... let me check and I'll call you back" They never did... Overall it's great being right there on the beach and close to everything, But this hotel really disappointed me. We'll definitely be staying somewhere else next year. Save your money people... (oh and fyi if you're not from the Virginia area be prepared to hear planes flying allll day. There's a naval base nearby. They were very loud and disturbing... especially at night hours with our young kids trying to sleep.)

Stayed June 2014, traveled with family
Helpful?
1 Thank Shannon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, August 13, 2014
I was sorry when I read your review and found out that you didn't enjoy your stay with us. On behalf of my entire staff I would like to apologize for not exceeding your expectations. Regarding the airplanes, we do have a large naval base close to the beach and the sound your complaining about is actually the sound of our freedom being protected.

Best Regards,

Jason C.
GM.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nokesville, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 26, 2014

The hotel was clean, the staff very friendly & helpful, the breakfast was good and it was everything we could have hoped for! We loved having our vehicle on the same floor as our room with the parking garage. We will definitely be back to stay at this wonderful hotel!

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
4 Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 26, 2014

Besides Best Western Plus, we stayed at Best Westerns in, Nashville,Tn., Pigon Forge, Tn., Greenville, N.C., and Myrtle Beach, N.C. We have NO complaints, they were great. The breakfast in the mornings was really good and helped save some money. The pools were great and there was plenty of parking, some had garages.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank williambN3228LD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Sandcastle Beachfront Hotel

Property: BEST WESTERN PLUS Sandcastle Beachfront Hotel
Address: 1307 Atlantic Avenue, Virginia Beach, VA 23451-3416
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Virginia Beach
#7 Business Hotel in Virginia Beach
#8 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Sandcastle Beachfront Hotel 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Sandcastle Beachfront Hotel located directly on the world famous Virginia Beach boardwalk. Our guest will enjoy world class service, easy access to the beach, and spectacular views of the Atlantic Ocean. The BEST WESTERN PLUS Sandcastle Beachfront Hotel offers several types of accommodations to choose from. We offer you amazing views from 146 rooms with private balconies, two queen beds, or one king bed. All of our rooms offer you microwave and refrigerator, while our suites will provide you with a kitchenette. No matter how you must stay connected we offer free local calls, long distance access, and wireless high speed internet access. In addition, we have an on-site fitness center that overlooks the beach, on site laundry facilities, and complimentary business center. We are happy to provide you with conference rooms and meeting space for up to 150 people is perfect for your personal or professional functions. The Virginia Beach oceanfront is host to some of the best festivals and events you will find on the east coast such as; American Music Festival, Patriotic Festival, East Coast Surfing Championship, Neptune Festival, North American Sand Soccer Championship and the Boardwalk Art Show. Other nearby attractions includes Naval Air Station Oceana, Fort Story, Damn Neck Naval Base, Cape Henry Light House, Virginia Aquarium and Marine Museum, Virginia Beach Fishing Pier, and Ruddee Inlet.After spending the day enjoying Virginia Beach or working come back and enjoy the comfortable and spacious lobby or enjoy a great dinner at Pier 14. We look forward to seeing you soon! ... more   less 
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Also Known As:
Sandcastle Oceanfront Hotel Virginia Beach
Sandcastle Resort Va Beach
Sandcastle Oceanfront Resort Hotel

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