We spent 3 days and two nights at this hotel with two children (6 and 20 months). When we first arrived my husband and I both just looked at each other. But surprisingly the rooms weren't as bad as the hallways. The room itself was ok. The air conditioning would not turn off. But after talking with the front desk we decided to just deal with it by putting towels overtop weighted down with our bags. The bath tub did not drain very well so I refused to give my 20 month old girl a bath. I held her in the shower instead. Breakfast was okay. Last time we stayed at what is now the Holiday Inn Express for the same or less and they offered a continental breakfast as well - Holiday Inn's was better by far and we weren't required to eat in a breakfast area. At the Surfside they required everyone who ate breakfast to eat in the breakfast area. We weren't allowed to take food back to our room.
But the last straw for me was when I went down to the parking garage just in time to see my car being towed. Luckily I arrived in time so we didn't have taxi fees, towing and impound fees. But as soon as I saw my car being towed I told the tow truck person that was my car. He told me my car was already on the lift and he needed $25. I then got in the car to get my son's medicine (the reason I had went to the car) but was told I was not allowed in the car. I told the tow truck driver I needed to get my son's medicine and call my husband in the hotel to bring down the $25. After I got the medicine and called my husband I got out of the car and the tow truck driver asked if I had the money. I said my husband does, I just called him, that he was in the hotel on the 6th floor with our two small children (6 years old and 20 months). He then responded by getting in his tow truck and driving away! Panicked because I couldn't afford to have my car towed off, I then climbed up on top of my car with the tow truck still driving and continued for a short while. Then the tow truck driver got out and told me if I did not get off my car he would call the police and have my [--] arrested and taken to jail. In the meantime, the hotel employee on duty that day/evening was standing right there. I looked right at him, showed him our placard and said we were guests and asked if he could PLEASE tell him to wait until my husband comes down. He replied he couldn't do anything. Luckily during all this my husband finally shows up, we pay him his money, and then the tow truck people drive off without giving us a receipt. Our placard was not up in the mirror like required, but the office had our license plate number in the system. Because of how things worked out I learned the hotel employee did a walkthrough of the garage, saw our car did not have a placard displayed in the front view mirror so called the tow truck company. We spoke to the hotel employees, the hotel manager, as well as the hotel owner. In the end, they did mail us a refund for our tow truck fee (which at first they said we needed a receipt) and mailed us a $50 voucher to stay with them again, but as far as I'm concerned I wouldn't spend another cent on this establishment. The towing policy is supposed to protect their hotel guests. The hotel employee only needed to look in the system to see we were registered guests (which my husband swears the guy did but called anyway - his story changed a number of times). If they know nothing can be done once the tow truck company has been called then the hotel employees should be making sure that they are not having guests towed. But then again maybe that's just me and my idealistic world. Thank goodness this happened the last night we stayed. When we spoke to the hotel manager I told her there were a number of other cars in the garage which didn't have placards displayed in their window, to which she responded they were towed as well. If the cars belonged to unregistered guests then great. But the way our incident was handled I don't believe they cared whether we were guests or not. My 6 year old son was in tears worried because someone was "taking" our car. We could have dealt with all the other nuances, but the tow truck incident - NEVER Again.
- Official Description (provided by the hotel):
- Welcome, home to the longest pleasure beach on the planet, Four Points By Sheraton Virginia Beach Oceanfront helps you make the most everything this vibrant city has to offer. all rooms feature a magnificent view of the Atlantic Ocean with a private balcony. ... more less
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- Also Known As:
- Surfside Oceanfront Hotel Virginia Beach
- Surfside Oceanfront Inn And Suites
- Surfside Hotel Virginia Beach
- Surfside Virginia Beach