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“Hotel & Staff Great!”

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Four Points by Sheraton Virginia Beach Oceanfront
Ranked #9 of 109 Hotels in Virginia Beach
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 19, 2013

Everyone was very pleasant and courteous to us. The breakfast they provide is more than enough to start your morning and the anytime coffee, water & juice in the lobby a major plus. Great beachfront views. Rooms was clean with plenty of linens & toiletries. In all the hotel, pool & kiddie pool very clean. Highly suggest calling them direct to set up your needs instead of the reservation group, which knows nothing of hotel set up. Was our first time to Virginia Beach. We would stay here again.

Room Tip: Call the desk clerk direct to book your needs
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  • Stayed: September 2013, traveled as a couple
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1  Thank Sherry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this reviewResponded September 23, 2013

Thank you for the opportunity to make your trip to Virginia Beach a very pleasant one. It was our pleasure to provide you with excellent customer service during your stay in the hotel. We will be happy to welcome you once again when you visit us.

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526 - 532 of 797 reviews

Reviewed September 18, 2013

The moment we arrived we felt welcome. Check in was fast and efficient. The front desk personnel were pleasant which gave a genuine welcome feel. The welcome feeling didn't stop at the desk, every member of the staff which we encountered greeted us and made us feel welcome. The room was clean, quiet and the view from the balcony, perfect. The bed was very comfortable contributing to some good night's sleep. Although this stay was just a few days we will be staying there again.

  • Stayed: September 2013, traveled as a couple
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1  Thank George Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this reviewResponded September 19, 2013

Thank you for your positive review. Making connections with every guest is our priority and I am glad to hear that we achieved this with you. We absolutely wish to have you back soon.

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Reviewed September 12, 2013

This hotel was a great value right on the boardwalk with very professional, friendly staff. Oceanfront room was clean and comfortable. Breakfast was included and had a good variety and they always had free coffee, juice and water in the lobby. We had perfect week and will be staying there next year.

  • Stayed: July 2013
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3  Thank Tplustwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this reviewResponded September 13, 2013

Thank you for your comments and choosing the Surfside Oceanfront Inn and Suites for your hotel. It is good to know you enjoyed the breakfast. We are delighted to hear that you will be coming back to our property again next year.

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Reviewed September 4, 2013

If you are looking for a hotel where the staff at the front desk is genuine, caring and really wants you to have a great stay, this is the place for you. If you want to stay at a hotel where each member of the staff, no matter where you encounter them in the building, says hello and asks how you are doing, this is the place for you. The location is right on the beach and your room has a wonderful view with a balcony to sit in and gaze out upon the ocean and a flock of bikers and folks walking by. The breakfast in the morning was pretty good and they have a wide variety of food- the staff there keeps it stocked, clean and will accommodate you if you are running a bit late in the morning. Come for the view, stay for the wonderful staff!

Room Tip: An upper floor would give you the best view
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  • Stayed: September 2013, traveled as a couple
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1  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this reviewResponded September 5, 2013

We pride ourselves in our professional service we provide to every guest and I am extremely happy that we achieved this for you. I am glad you got to relax and enjoy the beautiful view of the ocean from your private balcony. We look forward to greeting you on your next arrival.

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Reviewed September 4, 2013

All personel at hotel were very friendly and courteous. Always willing to help make your stay a pleasant one. Rooms were cleaned and linens changed daily. Only thing that needs to be improved is larger area for continental breakfast during busy times of year.

  • Stayed: August 2013
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Thank LindaMH1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this reviewResponded September 5, 2013

I am exhilarated to see that your stay with us was very pleasant. We look forward to seeing you on your next visit to Virginia Beach.

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Reviewed September 3, 2013

I always like to start with the positive (which outweighs the negative). The customer service was great, friendly, responsive and prompt. Although we only dined for the free breakfast once, it was a plus for those who are on a tighter budget or don't desire to have hot food. The apple juice was colored water. My 9 YO daughter pointed this out so it had to be bad. The pool was awesome, we usually hit it after leaving the beach - never crowded.

The room was pretty nice, but the bathroom was disgusting! There was hair in the tub, the toilet was not cleaned on the outside bottom which leads me to believe that the inside was probably just wiped down since I found pubics on it. This makes me nauseated just thinking about it. There were also small bugs (not roaches) and ants. I would recommend that Surfside hire a Cleaning Supervisor to go behind the maids - they need overseeing or lessons in cleaning.

The location and view was perfect. Parking was definitely a plus. Would I stay again, probably not since there is a newer section towards the higher numbered blocks and cleanliness is a MUST for me. I was so greatful that I packed my clorox wipes, had I not, I would have made a quick trip to CVS for some cleaning products which should not be required when we are paying so much for a Labor Day weekend. Overall, the family was happy, Mommy just hates dirt.

  • Stayed: September 2013, traveled with family
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Thank MommaMia1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this reviewResponded September 4, 2013

Thank you for posting your comments on trip advisor and I truly apologize for the issues you had with the bathroom. I am happy that you were pleased with our customer service skills. Once again, thank you for your feedback as this will help us improve the hotel.

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Reviewed September 2, 2013

Eventhought I work for the competition, I stayed and will always stay at the surfside. The view is to die for, all rooms ocean front. We made a reservation for 2 night and decided to stay and extra night. Ramona and Devin went behind .com to make sure we had a room and was able to check in and out of our without having to put our stuff in the car and wait until 3pm. Eventhought their breakfast is small they gave us a coupon to eat at pier 14 great breakfast and we saved money. Giovani was so nice and friendly with my husband he made my husband feel like home at check in.. They have customers for life.. thanks for your service 5 stars. Only one minus and pool hours should be earlier.. I didn't feel like going back to the sand, it would've been nice to hang out in the pool until it was time to check out.. ;-(

  • Stayed: August 2013, traveled with family
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Thank tazboricua68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay P, Director of Sales at Four Points by Sheraton Virginia Beach Oceanfront, responded to this reviewResponded September 4, 2013

Our staff tries to ensure every guest who stays with us has a great experience, and I’m happy we were able to accommodate your needs. We will be overjoyed to have you back.

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Additional Information about Four Points by Sheraton Virginia Beach Oceanfront

Address: 1211 Atlantic Ave, Virginia Beach, VA 23451-3539 (Formerly Surfside Oceanfront Inn & Suites)
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Virginia Beach
#7 Family Hotel in Virginia Beach
#9 On the Beach Hotel in Virginia Beach
#11 Romantic Hotel in Virginia Beach
#24 Business Hotel in Virginia Beach
Price Range: $85 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Virginia Beach Oceanfront 3*
Number of rooms: 99
Official Description (provided by the hotel):
Welcome, home to the longest pleasure beach on the planet, Four Points By Sheraton Virginia Beach Oceanfront helps you make the most everything this vibrant city has to offer. all rooms feature a magnificent view of the Atlantic Ocean with a private balcony. ... more   less 
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Also Known As:
Surfside Oceanfront Hotel Virginia Beach
Surfside Oceanfront Inn And Suites
Surfside Hotel Virginia Beach
Surfside Virginia Beach

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