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“DO NOT STAY HERE!!!!”

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Best Western Plus Virginia Beach
Ranked #16 of 109 Hotels in Virginia Beach
Certificate of Excellence
2 reviews
“DO NOT STAY HERE!!!!”
Reviewed July 7, 2013

DO NOT STAY HERE!!! Best Western Oceanfront. Their desk staff is extremely rude, demeaning and your made to feel like you're a real in convince. If you ask for more towels, sheets or where you are suppose to park they will ask you what are they suppose to do about its not their problem! Oceanfront Rooms are very small and smell like vomit when A/C is not on. Bathrooms are only as big as the tub is long And parking what a joke. If you are driving a truck good luck in finding a spot because you won't fit in parking garage across the street. Free breakfast is ok if hot but it ends at 9am. The only plus to this hotel of rude and shame is location. There is a whole strip of very nice motels with extremely welcoming front desk staff. We were down here for a college showcase softball tournament and would have switched hotels upon arrival if our team wouldn't have been penalized! They are a disgrace an embarrassment to the Best Western chain!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HighLines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (270)
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fort mill, sc
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 5, 2013 via mobile

This hotel met all of our needs. We were there for a dance competition at the convention center, only about a mile away. The room was nice, very comfortable beds, had a nice size refrigerator and
Microwave. Bathroom area very small! Would have been uncomfortable with more than two of us in the room. Free breakfast, indoor pool, and excellent oceanfront views. Not a fancy hotel, but it was functional, clean, and in a great location.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluejames_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Jervis, New York, Usa
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 3, 2013

I booked and ocean view room on fourth floor when I checked in I was giving first floor with no balcony just a concrete stoop. Which was littered with cigarette butts and trash from the floors above no veiw of ocean . Told desk this was not what I reserved they told me they had no other rooms. I paid ocean veiw price and got crap and no compensation . Had to ask for house keeping cause room wasn't cleaned. Went early for breakfast and 6am and they were serving yesterday's leftovers . I know this because it was same food as day before and when I went back down at 8am to get some coffee it was different food out. When I complained about the fact this is not the room I booked they told me they would report the issue to the training facility's so it won't happen again . They could have gave some sort of refund because I paid over 200$ a night for a room with no ocean view couldn't even use the ground level stoop because the was no roof over it and I didn't want to be hit with cigarette butts and garbage .

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
5 Thank Lynette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Attleboro, Massachusetts, Usa
1 review
Reviewed July 3, 2013

This Best Western Oceanfront was very accommodating. I had booked a single king suite, not knowing that it did not have a balcony. The young man at the front desk allowed us to check out that room, and offered if we were still in favor of a balcony, he could move us up a few floors to a "double bed" room - which we did.

I enjoyed the flat-screen television, powerful air conditioning, and other amenities of the room. The complimentary Vaseline lotion was good after a hot day in the sun. What I did not like was that one of the bed skirts had stains on it, and the balcony had a "party cup" of beer and used cigarettes in it.

I also enjoyed the complimentary breakfast. Everything was clean and the people making/bringing out the food were very good at not letting anything run out.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenfield, IN
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 3, 2013

We had never been to Virginia Beach before, so we weren't sure what to expect. The beach was very wide, the boardwalk was clean and safe, and we enjoyed it very much! The Best Western Oceanfront is obviously an older hotel, as many of the properties are at Virginia Beach. However, for the money during the high season, it was totally fine. Our room was older and small with 2 double beds, but had a great balcony overlooking the boardwalk and beach. You could tell that they were trying to update the place. Our room had a new flat screen TV, newer carpet and bedding, and a small refrigerator and microwave. We were even able to check in prior to the 4 p.m. check in time since they had a room for us on the 4th floor. I was hoping for a higher room, but this one was fine. Parking was at a premium, and the spaces were very small, but we were able to walk to a ton of restaurants, and even to a movie theater 1/2 mile away, so we only lost our space once.

Room Tip: Be sure to ask for an oceanfront room. The others are across the street.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GreenfieldMom6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Level 5 Contributor
66 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 27, 2013

Totally in need of a reno, this old "hotel" is more like a motel. The only redeeming quality is the location, its located right on the beach and in the heart of everything. This place is defintely overpriced for what it offered. We booked a Queen suite and it ended up being across the street from the hotel beside the parking garage. Those rooms are old and need of TLC, the whole hotel is stuck in the 90's.

There are so many hotels to choose from in Virginia Beach and while this location was the cheapest I could find - you definitely get what you pay for.

Pros
- Had dinner at the restaurant and it was good (great view, right on the boardwalk)
- Has a nice outdoor pool (although it was across the street in the motel area)
- Free parking (would be tricky if you had a large truck/ SUV)
- Lots of selection at breakfast
- Free Wifi (only works in the main hotel area)

Room Tip: There are two parts of this hotel. Anything other than ocean view is located across the street in mo...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelTimeCDA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelby Township, Michigan, Usa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 26, 2013

Online said non-ocean front which means it's across the street in a dirty rat hole.The new ocean front bathroom was dirty.Customer service & food sucked.Checked out early and wrecked our vacation.

There were no carts near the non-ocean front, parking sucks if you have a truck. The morning breakfast was nasty. Besides the front desk no-one speaks English. You could hear the people upstairs and next to you.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Kristine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Virginia Beach

Property: Best Western Plus Virginia Beach
Address: 2809 Atlantic Avenue, Virginia Beach, VA 23451-3029 (Formerly BEST WESTERN PLUS Oceanfront Virginia Beach)
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Virginia Beach
#12 On the Beach Hotel in Virginia Beach
#27 Romantic Hotel in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Plus Virginia Beach 3*
Number of rooms: 214
Official Description (provided by the hotel):
The BEST WESTERN PLUS at the Oceanfront offers several types of accommodations to choose from. Our non-smoking hotel has stunning views from the private balconies of our oceanfront rooms overlooking the boardwalk. Easy beach access is also available from our non-oceanfront rooms, which are located across the street from our hotel, in a 3-story motor-inn style building with exterior corridors. Non-oceanfront rooms feature double-size beds as well as eight two-room suites with one queen bed. All rooms include microwaves, refrigerators, coffee makers and complimentary wireless internet service for your added convenience. Complimentary hot breakfast buffet is also included as well! Please note: One parking space is available per reserved room. We hope you will come and experience a wonderful vacation with us soon. ... more   less 
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Also Known As:
Best Western Plus Oceanfront Virginia Beach Hotel Virginia Beach
Best Western Virginia Beach
Virginia Beach Best Western

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