First of all let me say that I am still staying at this hotel...I checked in on Saturday evening and I will be leaving Saturday morning (8/11).
I booked a hotel through Priceline and was given a reservation at the Founder's Inn and Spa. I was great with that, as I had already looked at the property and liked it. Plus, I got it for cheap! I called right after the reservation was made and told them that a couple days after arriving I would be getting married on the beach and the rest of my stay would be a honeymoon. I asked if there was any way they could upgrade my room and was told that they could make a note of it, but that it would be up to the discretion of the desk clerk at the time of arrival. I said that is fine. The lady I spoke to at the front desk was very nice on the phone.
My fiance and I arrived on Saturday evening around 9:00. I asked about the room upgrade and was told that they were booked solid for the night but that the next day, there would be rooms opening up and she said that she would put me in a king bed room with a fireplace the next day. So, we went up to our queen room that we had for the night and when we arrived, they had a bottle of champagne with two glasses and a plate of four large chocolate covered strawberries waiting for us! I called to see if that was something they somehow thought I requested and charged me for, but was amazed when they said that it was on the house as congratulations for our honeymoon! Awesome surprise!! The queen room was very nice and clean. We were on the top floor at the end of the hallway near steps, so it was VERY quiet. There was one window with a view of a tree, but that didn't matter since we were changing rooms soon. There was two water bottles in the room, but I don't know yet if these are complimentary or if they charge you for drinking them. There was a refrigerator and a large flat panel television that had an amazing picture. There was an in-room safe in the closet that you can keep your valuables in for free just with making up a four-digit code. That was handy since we had brought our wedding rings for the wedding ceremony scheduled for Monday evening.
The next day, right at the time we packed up our things with anticipation of getting our upgraded room, we got the call that all was ready and they sent up a bellhop to help us with our luggage. The new room is wonderful! There is no one above us and we are at the end of the hall by stairs, so it is SUPER quiet. We still have the refrigerator and safe. We have two windows with nice views of the outside and we get lots of sunlight in here. We have a nice television mounted on the wall above the fireplace. (Too hot to use it, but still a nice feature). We have a king bed and a sofa and another large chair. This room is about 1/3 the size of my house on the main floor! We have so much space to use.
So, at this point there are already two things that they did for us that they didn't have to do... ESPECIALLY for us being Priceline guests and not paying regular rate. Now, for the THIRD and most important thing they did for us -- We were supposed to be married on the beach on Monday evening at about 6:30. As luck would have it, it was POURING all afternoon. At 5:00 yesterday, I got back to the hotel and was frantically trying to figure out what we going to do for plan B. I went to the front desk and asked if I could have our ceremony in some location in the hotel lobby area. I didn't care where, but just needed a space. It was just going to be my fiance and myself...and the minister and photographer. No guests. Tina at the front desk got on the phone and started asking the powers that be if that would be possible. After 10 minutes or so of talking to people, I was told that Michelle (i think that was her name), would meet me in the Atrium to talk to us. My fiance and I spoke with her and explained the situation and she said that she would definitely allow us to be married in the Atrium. I coud not believe that I now had this beautiful space to be married in with only an hour to spare. After the ceremony, the photographer took pictures of my husband and I in and around the lobby and outside where we could take them without getting rained on. I personally think that it turned out better than if we would have gone to the beach. The architecture is amazing and we had so many more ideas and opportunities for beautiful pictures than we would have had at the beach.
SO, I have only been here for three days, paying way less than regular rate (and they know this) and they have gone so far above and beyond what I would have ever expected in order to accommodate us and make this week special for our wedding/honeymoon. Everyone has been 100% friendly and happy to do these things....I have never experienced any attitude or negative reaction from any personnel here - nothing but smiling faces and eagerness to be the best at what they do.
I will come back here the next time I visit Virginia Beach area and I will definitely recommend it to anyone I talk to who is thinking of coming here!
- Official Description (provided by the hotel):
- The timeless Founders Inn and Spa is a Virginia Beach resort that pampers guests with the comforts of home, concierge attention and hi-tech conveniences. Select guest rooms with fireplaces and views of the serene lake and lovely Colonial garden are especially unforgettable. The Founders Inn and Spa features a wealth of excellent amenities and guest services including comfortable rooms and suite accommodations, in-house restaurants, a spa and fitness center, a shuttle service, pet-friendly rooms, complimentary wi-fi, a business center, special event spaces and meeting venues, to name a few. Whether it is a business stay, a family vacation, or a life event, we are looking forward to a chance to serve you at The Founders Inn and Spa near Norfolk, Virgnia. ... more less
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- Also Known As:
- The Founders Hotel Virginia Beach
- Founders Hotel Virginia Beach