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“Great stay, super friendly & helpful staff!” 5 of 5 bubbles
Review of The Founders Inn and Spa

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The Founders Inn and Spa
Ranked #11 of 109 Hotels in Virginia Beach
Certificate of Excellence
Centreville, Virginia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great stay, super friendly & helpful staff!”
5 of 5 bubbles Reviewed July 3, 2011

We booked a 2 night stay right before the 4th of july holiday weekend and lucked out by getting one of the few last rooms. We did a special package that included free breakfast buffet for only $1 more for the entire stay on their website and that was GREAT! :)

Stayed on the 3rd floor of the james lodge - corner room/queen bed. I am a stickler for cleanliness and bugs etc. and they did NOT disappoint! Check-in was super easy, parking is plentiful and upon entering our room, I did my "bug/dust check". (Lifting up the bed covers, checking the headboard/sideboards of the bed, lifting up the mattress, running my fingers across the headboard/lamps etc) --- everything checked out fantastic! and the beds were SOOO comfortable...I actually got a great night's sleep!

We did VA. beach which was only 15-20 mns away and right off the highway so it was very convenient. We will definitely stay at the property again!

Pros:
-staff was the most friendly we've ever encountered at any property, and we travel pretty often!
-cookies & milk in the main hall from 7-10pm! :)
-beautiful garden/lake to walk around in
-super clean bed and room
-breakfast buffet was delicious, coffee was excellent (no burnt coffee taste), and they had made to order omelets.

Cons:
-AC is quite loud in the room, we usually sleep with white noise so it didn't bother us too much but it may bother some..
-I emailed the hotel a couple of days before our stay regarding pricing but never got a reply :(
-Resort fee is $11.00 per night, but I think this should only apply to those who actually USE the facilities.

Room Tip: Get a special offer on ther website, great value!
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  • Stayed July 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Love2Travel1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, July 12, 2011
We are so pleased that you spent your holiday weekend at The Founders Inn & Spa. We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, enjoyable and filled with positive experiences. I appreciate your complimentary feedback and hope that you will visit us again soon! Otto Svensson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,054 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Norfolk, Virginia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 28, 2011

We didn't stay in the hotel as overnight guests -- just booked a very large family party for Christmas dinner. It was wonderful. The hotel couldn't have been prettier. The fare was fit for a palace banquet hall, and the service was excellent. It is a child friendly place, but all the children were beautifully behaved and elegant, like their families. I think we will eat Christmas dinner here as a family tradition henceforth because it really was fun and delicious.

  • Stayed December 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ElizabethCMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, July 12, 2011
Thank you for making The Founders Inn & Spa a part of your family’s Christmas tradition! We truly feel privileged to be trusted for such an important occasion. I speak on behalf of myself and our staff when I say we look forward to serving your family this year. Please let us know how we can make Christmas 2011 even better than last year. Otto Svensson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Canton, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 22, 2011

My husband and two young kids (4 and 9) stayed here on our way to the Outer Banks June 17th. What a beautiful facility. We can not imagine why anyone would not like it here. We traveled with our 10 year old dog Patches and our stay was really pleasant. It was nice to have the availability to stay here with our dog.The room we stayed in was very clean and updated in the York section. The rooms seemed quiet. I did not see ventilation in the halls but it was not hot at all.Our kids did not get to enjoy the clean outside pool long due to lightening. It was nice to the facility has a lifeguard in the outdoor pool. Our kids ate the chocolate chip cookies and milk outside on the terrace overlooking the lake. We wish we stayed here longer to enjoy the place. The outside climber area for the kids was a cute ship with sand all around. The beach shuttle leaves a couple times a day-how nice for the families that want to go. We definitely plan on staying here again next year on our way to the beach. Thanks to all the nice at the front desk too.

  • Stayed June 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank obxdogloverPATCHY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, July 12, 2011
Thank you for your kind comments and recommendation about The Founders Inn & Spa. Also, thank you for choosing to make The Founders Inn & Spa a part of your future trips. We are proud of our family-friendly reputation and yes, that means pets too. Thank you again for your feedback. We truly appreciate knowing that our guest’s have been well served so we can celebrate our success and work towards even better service in the future. We look forward to your return when you are in the VA Beach area again. Otto Svensson, General Manager
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Midlothian, Virginia
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed June 20, 2011

I was a little worried at first after reading some of the reviews, but I was very satisfied. The place was clean and beautiful outdoor area.

  • Stayed May 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shoney75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, July 12, 2011
We are grateful you gave us the opportunity to win and keep your business. Thank you for complimenting our outdoor area. Here at The Founders Inn & Spa, we are dedicated to providing superior quality and superior service. We hope to see you again very soon! Otto Svensson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn, Virginia
Level Contributor
78 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed June 13, 2011

This hotel is one of our favorite place to stay in Virginia Beach, we stayed at this place at least 3 times. Hotel is easy to find, and it’s located very convenient to a lot of sightings. It’s not a hotel on a beach, but we didn’t have a problem travel to the beach from this hotel and hotel offers a beach shuttle in summer. We always book appointment for massage or facial in the hotel’s spa. Outdoor pool is a nice size and clean. We usually have a breakfast in hotel’s restaurant, which has indoor and outdoor seating areas. Hotel is a popular place for conferences and wedding, and it was nice to see a wedding in the hotel courtyard during one trip last summer. All rooms are nicely decorated, and we never had any problems with cleanness of the room or customer service. Hotel has a nice grounds and I like to walk there around the lake. Playground for kids is a plus as we have a small son. I’d recommend this hotel for your Virginia Beach vacation. This hotel is moderately priced , especially during summer months, when other hotels in Virginia Beach are in 300$ price range. We usually book our room using hotel’s web site reservation systems, and there are lot of different packages and deals offered there. Surprised reading some negatives reviews there as we were going to stay at this hotel again this year.

Room Tip: sign in for e-mails on hotel web site
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  • Stayed July 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tatiana I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, July 12, 2011
It’s nice to hear you’ve had great experiences at The Founders Inn & Spa previously and we hope they’ll only improve in the future. Your opinion is important to us and thank you for taking the time to give credit to our various staff and departments. It takes a dedicated team to maintain a beautiful hotel and deliver top notch service. Thank you for your feedback and loyalty to The Founders Inn & Spa. Otto Svensson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed June 8, 2011

We stayed here a year ago and were really impressed. Check in was quick and friendly. They offered us restaurant coupons and great beach directions and parking recommendations. We returned this year excited given our great experience last time. Although they have done renovations, you can't really tell a huge difference from last time. The check in was problematic as they argued with me over the price of our stay despite me showing them the confirmation email on my phone. After 2 staff played on a calculator for 20 minutes trying to figure out the discrepancy, they finally agreed to honor the price quoted by them on my confirmation email. No apologies were offered for this inconvenience. Just a "have a nice stay", and we are also adding a $50 charge to your card "in case" of incidentals, is that ok? Well not much choice is there? Perhaps you should include this in your booking info so people can expect that. We'll see how the rest if the stay goes but they failed to start my vaca out very well.

  • Stayed June 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bluetraveler2345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, July 12, 2011
I was concerned to hear about your frustration checking in at The Founders Inn & Spa. We require incidental authorization in order for our guests to make charges to their room. However, this is not a charge, but merely an authorization. I apologize that this was not made clear to you or that it was misunderstood. Thank you for providing your feedback so we can ensure our service and quality only continues to improve. We hope to see you again when you come to Virginia Beach.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vineland, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed May 30, 2011

This hotel was not what we expected at all.The rooms are very old and outdated,looked nothing like the brochure.The bed seemed smaller than queen size and the mattress was terrible,(too soft) My body was sore the entire stay.The room smelled like cigarettes even though this is a smoke free facility. The breakfast buffet was lousy and the bar was not really a bar as they only served beer and wine.there was not a bar counter but rather just tables and chairs and a pool table. The grounds are very beautiful but in this case you truly cannot tell a book by looking at the cover. Save your money and stay elsewhere. I would not stay here again if they offered me a free room.

Stayed May 2011, traveled as a couple
Helpful?
Thank brownsugarbabe_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoundersInn, General Manager at The Founders Inn and Spa, responded to this review, July 12, 2011
I am sorry to hear that you felt there was a disconnect between the brochure and our hotel. Our hotel was recently renovated, completed November 2010, with additions such as 42” flat screen TVs, updated carpets, all case goods were refinished, fresh paint, enhanced color scheme, new quilts, bed skirts, pillow shams, cosmetic improvements to the bathrooms while keeping true to our Colonial theme. Like you said, we are a smoke free facility as well as a family-friendly hotel; therefore, we offer a limited alcohol selection. Again, I apologize for your poor experience, but I hope you will give us another chance. Otto Svensson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Founders Inn and Spa

Property: The Founders Inn and Spa
Address: 5641 Indian River Rd, Virginia Beach, VA 23464-5247
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Virginia Beach
#18 Business Hotel in Virginia Beach
#23 Romantic Hotel in Virginia Beach
#23 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Founders Inn and Spa 4*
Number of rooms: 240
Official Description (provided by the hotel):
The timeless Founders Inn and Spa is a Virginia Beach resort that pampers guests with the comforts of home, concierge attention and hi-tech conveniences. Select guest rooms with fireplaces and views of the serene lake and lovely Colonial garden are especially unforgettable. The Founders Inn and Spa features a wealth of excellent amenities and guest services including comfortable rooms and suite accommodations, in-house restaurants, a spa and fitness center, a shuttle service, pet-friendly rooms, complimentary wi-fi, a business center, special event spaces and meeting venues, to name a few. Whether it is a business stay, a family vacation, or a life event, we are looking forward to a chance to serve you at The Founders Inn and Spa near Norfolk, Virgnia. ... more   less 
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Also Known As:
The Founders Hotel Virginia Beach
Founders Hotel Virginia Beach

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