When we checked in, the front desk clerk, Stephanie, was the nicest desk clerk I have ever encountered. She was friendly, efficient, and helpful. The lobby is very nice, bright, and clean.
My room was not as nice as the lobby or customer service. It was quiet and spacious, but there were two main problems:
1) The thermostat never worked properly. Even when I set it to 65, the actual temperature never got below 72. When I brought this up to the front desk clerk on the morning I checked out, he said "well, it's supposed to cool off today." I replied that maybe he should have maintenance look at it since the next guest might complain.
2) The bathroom was not clean when I checked in, nor was it really cleaned during my stay. The same hairs on the floor and on the shower wall were still in their exact same places the next day after my room had been serviced. I thought that was really gross. Apparently the cleaning staff only put new towels on the rack and did not scrub anything.
Other than that, the hotel was fine. The gym was adequate and the pool area looked nice. Breakfast was very nice and the attendant was very friendly and efficient. I probably should have changed rooms, but it didn't seem worth it for just two days.
I will probably try another hotel for my next business trip to the area, but I would stay here again if necessary.
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- Also Known As:
- Courtyard By Marriott Virginia Beach Norfolk Hotel Virginia Beach
- Virginia Beach Marriott
- Virginia Beach Courtyard