We arrived late Nov. 3 after an impromptu trip to VA Beach on our way to Raleigh. I was quite late, and there was a crowd in the lobby. The one guy on duty was having quite a time of it, given people's door keys weren't working, he was having problems with the computers and lots of paperwork to do with each transaction. I was last. Our room was a pleasant surprise, clean and bright. However, the refrigerator door actually fell off when we opened it! The heat work well. The bed was clean and comfortable. Did the cleaning staff happen to find my iPhone cord and charger in room 312? I'd like to have it returned. I would definitely stay again.