We stayed here the last weekend in February 2014. A friend of mine's daughter was turning 7 and her mom invited us to come stay with them for an overnight birthday celebration. With it being the coldest month of e year, we chose this hotel due to the heated indoor pool/lazy river feature as well as the movie theater on property. We requested early check in or late check out and did not receive either. The kids were very eager to get to the hotel so we called and asked if there was any chance of checking in before the scheduled time of 4pm. We were told no, however we were welcome to come down and enjoy the amenities while we waited. Kids were beyond excited! We loaded up in car (two adults and 4 kids ages 10,8,7,6) and headed down there. Note: we al live in Va Bch less than 3 miles from hotel). Upon arrival we realize you have to have a room key to enter the indoor pool area. We decided to go sit in the theater. Kids were very disappointed as we already told them the hotel staff said we could swim. Check in time was 4pm, our rom was not ready till 5pm. Little disappointing that no one apologized for that and/or offered a late check out for our trouble.
We went to the room. It was fantastic! Granite countertops, nice, clean fridge and microwave. Spacious coat closet. Trendy furniture and decor, flat screens in both rooms (we got the one bedroom suite- 2 queens and a pull out sofa). Bathroom vanity separate from shower/toilet area which was nice. No bathtub which didn't bother us but may be a problem for families with toddlers.
The oceanfront balcony was very disappointing. It was maybe two feet wide. Reminded me of a Juliet balcony in New York City. I'm not sure why but our room had a two to three inch steel lip on the floor/threshold of the sliding glass door. My 6 yer old tripped over it coming back in to the room. He fell forward skinning his knees and barely missing his forehead on the desk. This steel lip is extremely dangerous and I'm very thankful he didn't fall going out onto the balcony as his injuries could of been much worse. The sliding glass door was very difficult to slide and made a horrible screeching noise each time you moved it. Sounded like fingernails down a chalkboard.
After checking out the room and eating a snack we got suited up and headed to the pool/lazy river.
The set up is very nice, very kid friendly the deepest section was only 4 ft. Majority was 3 ft deep. Lots of built in bench seating and waterfall features. The pool is really set up for lounging and going around the river part not for "swimming". The kids loved it. Seating/lounge chairs was very limited and a lot of people placed their towels on the chairs to "save" them even tho they stayed in the pool the entire time. Very frustrating, we had to sit on the concrete floor. The hot tub is very big and spacious, very nice and clean. Our only real complaint was the extremely strong chlorine fumes. All of us had difficulty breathing within about an hour of arriving. I even had to step out into the hallway because my eyes burned so bad, like when your chopping an onion. My friends 7 yr old was gasping for breaths and asked to leave because she couldn't breathe. I noticed several people opening the doors and sticking their heads outside for fresh air. The chlorine was absolutely horrible. This alone may keep me from ever returning to this hotel and that's very unfortunate because overall, we loved our stay.
After swimming we returned to the room to change clothes and grab a late night snack. We decided to order an pay per view movie for the kids, until we realized it was $14.99!! This is outrageous!!! The same movies are $1 at the Red Box! Once we settled in and were ready for bed we turned out the sleeper sofa only to realize the sheets were not on it. They were in the room, but not on the bed. I can honestly say I've never had to make a sleeper sofa in a hotel room before. We had six people in a room that sleeps six so clearly the hotel staff knew we would be using the sofa. Not a huge deal, but for what we paid it was a bit disappointing.
We all slept good. Beds are okay, hotel beds are all the same in my opinion. Sheets were clean and soft which was nice. Usually hotel sheets are stiff. We requested extra blankets. They were delivered in about thirty minutes.
The next morning we went downstairs for the breakfast buffet. Kids ate free and we got a disc for the adult meals when we reserved the room. We realized when we arrived at the restaurant we left our meal vouchers in the room. You can not eat until you have them. The elevators in this hotel are ridiculously slow (and small) we waited forever to go back up to the room, then went to the front desk and asked if they could give us new vouchers. They did and just requested we turn in the originals at check out.
Breakfast was wonderful!!! Lots of options. An amazing fresh fruit display, yogurt parfait s with toppings, bagels, toast,roasted potatoes (which are wonderful!), bacon, muffins, cereals, eggs etc. no waffles or pancakes tho. Highly recommend you order the breakfast vouchers, we paid $6.50 per adult and its usually over $12 per adult.
After breakfast we went for an early morning swim then headed back to the room to change and check out.
Overall it was a very pleasant stay, the kids had a blast. Hotel is clean and up to date. Staff is friendly. Cons were, slow elevators, dangerous and small balcony, high chlorine fumes in indoor pool area.
This hotel has two buildings that are connected by an indoor walkway. We stayed in the smaller building with the restaurants and meeting room. These balconies are significantly smaller than the larger building next door. If we ever stayed again I would request a room in the other building.
- Official Description (provided by the hotel):
- Splash into 250,000 gallons of fun, enjoy a movie in our movie theater and relax on your private balcony. Holiday Inn & Suites North Beach guestrooms feature mini-refrigerator and microwave, flatscreen TV, iPod stations and free Internet. Splish Splash Lagoon features an outdoor lazy river & two 12-foot waterslides. Float down indoor Lay-Z-Rivah or lounge in the sun by the outdoor pool. For entertainment, enjoy activities for toddlers to tweens in seasonal kids Splash Kamp. ... more less
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- Also Known As:
- Holiday Inn And Suites North Beach
- Holiday Inn & Suites North Beach Hotel Virginia Beach
- Holiday Inn Virginia Beach
- Virginia Beach Holiday Inn