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“They closed oceanfront pool for "private function"”

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Holiday Inn & Suites North Beach
Ranked #17 of 109 Hotels in Virginia Beach
GreenLeadersSilver level
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“They closed oceanfront pool for "private function"”
Reviewed July 25, 2013

We were having a nice time despite the high price until they kicked everyone out of the oceanfront pool for a "private" function from 4:30 pm for the rest of the night. Outrageous! Management's solution was fifty dollars off room for the night. They also tried to justify it by saying other pools were opened. The kiddie pool and lazy river side. Great, take away ocean pool from guests and offer them street view pool or lazy river with so much chlorine that my asthma reacted badly to it. They also said beach was closed but that was a lie. Their are people swimming right now in the ocean that I can see from my balcony. Never going to stay here again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank mynatw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, July 29, 2013
You asked us to give you a free night or you will go on Trip Advisor. We do not accept blackmail. we gave $50 off for 3 hours the pool was closed when we have 2 other pools and the weather was windy, cold and rain.
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1,137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
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English first
Pittsburgh, Pennsylvania
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 24, 2013

This is the hotel for families with young children Five Pools movie theater. Beach was beautiful and clean water was warm sand was soft this is going to be our vacation spot from now on. Staff was very professional and courteous
Although it was busy the hotel was very calm and peaceful and relaxing. For wash machines and four dryers in the south corner.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zelfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, July 25, 2013
Thank you for your review about our hotel. I am glad you had a great stay and you were able to summarize it as easy as you did. I hope that you will visit us again in the future and we can continue to keep your family trips memorable.
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shelby twp
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 23, 2013

LOCATION, LOCATION, LOCATION!!! LOVE at the end of the boardwalk, not to crowded.
The Front Desk associates were GREAT and very pleasant, except that my friend came in a day earlier and waited 3 or more hours to get their room so we could all be on the same floor and when we checked in they put us on a lower floor (I would not let the kids use the elevator to go up & down by themselves)
POOLS GREAT!!!!, love the oceanfront pool!!!
Customer service great
Food ok at The Square Whale, service was best from Corey and Emily Miller only!!! food took a long time to come out, first day food was cold, I think they need a different system.
Splash camp treated my granddaughter GREAT!!!!
Can't remember her name but the women who was always cleaning the inside bathroom by the pool was pleasant and the bathroom was CLEAN!!!!! also the doorwall would not open right because it was full of sand and maintenance was up fast and repair it!!
The only downside of this hotel is that the BATHROOM in the room is SMALL in a Q/Q room and when the doors open it is hard to get 2 people in at the same time ( helping my granddaughter in the bathroom)
Did not think elevator in North Tower slow.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gina p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, July 25, 2013
Thank you for writing a review about your stay at the Holiday Inn North Beach. I was happy to hear that we exceeded your expectations and gave you a vacation to remember. It was a pleassure having you and your family and hope to see you back at our hotel in the future.
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Rochester, New York
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 23, 2013

We just finished a nine day stay at this hotel. The rooms are small, the bathrooms are tiny and our room stunk of odor. The in room air conditioners are so noisy no one got a solid nights sleep.
The Balcony door was broken and impossible for anyone other than me to open.
While staying here we tried to avail ourselves of the hotels dining facilities. The Isle of Capri was fabulous, the Greenery for breakfast was pricey but all in all a great buffet. The Square Whale however was horrible. So any type of reasonably priced lunch or dinner had to be obtained elsewhere. On Friday evening we were even turned away for dinner as the kitchen was swamped and couldn't put out food fast enough.
The hotel offers free valet service which was excellent and overall the shining light at this location was the staff. Every single one was friendly smiling and accommodating.
I would single out Dave H and Steve at the poolside bar who were over the top with friendly service and a great attitude.
For the price this was not the experience we were looking for as a family.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, July 24, 2013
Thank you for writing a review our hotel, your feedback will help us improve services in the future. On the other hand I am confused about the rating you gave us and the headline "the bad outweighed the good.

It appears you mentioned all positive attributes of the hotel other then 1 which we take seriously and will address. Please contact our Director of Operation Michael 757-419-3660 with any other information that can help us since I am confused about the rating and headline.
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Clifford, Pennsylvania
Level 5 Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 22, 2013

Friendly and accommodating staff as soon as you walk in (take advantage of the free valet parking). Our room lived up to expectations. Multiple pools inside and out. One has a lazy river, one has a bar, cross the boardwalk and you're on the beach. Great for families and couples. Multiple restaurants, a theater, playrooms for the kids (cool ones!), workout room, free Wi-Fi, and much, much more. A short walk to the heart of VA Beach. Elevator near bar is a bit slow (we're just sayin') and the Italian Restaurant in the hotel has a dress code.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Beach_Lovers91011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, July 24, 2013
Thank your for writing a review about our hotel and we look forwar to seeing you again in the future. Our staff prides itself on guest service and really care about each and every guest that walks in the door. I am happy to see your stay was excellent and hope to see you back soon.
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Quebec
Level 4 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 22, 2013

A very nice hotel set on the north end of the boardwalk. Very clean and the staff was friendly even thought the hotel was very busy. Very family friendly, with a supervised kids play area, a theater and three pools. There are lots of restaurants on the boardwalk but they are hit and miss, be sure to check up on them before heading out. On Tuesdays and Saturdays, there are movies by the pool. Make sure to go to Va Beach during the weekend beacuse thats when there is the most animation.

Room Tip: Go for the oceanfront rooms, they are worth it.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank camper222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, July 24, 2013
Thank you for taking the time to write such an accurate review of our hotel. We are the only hotel on the beach that plays movies by the pool and being on the North End of the beach it is more laid back and quiet. We are glad your family had a good time and hope you will visit us again in the future.
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Beckley, West Virginia
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 18, 2013

We had a great time at our reunion. We were a rowdy bunch and this hotel was the perfect place for a large group. The three different pools were awesome, however the indoor lazy river and hot tub got crowded quickly when it started raining outside. The location of the hotel is close enough to the "night life" and fine dining, but far away from the crowds since it is at the end of the boardwalk. We had a great room overlooking the beach. Next time, I will definitely request a first floor room. We prepaid for the breakfast, which was worth it. The Greenery breakfast is amazing! The Square Whale is a great bar, where Dave is an excellent bar tender. However, DO NOT expect to get good service on food there and DO NOT order the "homemade" macaroni and cheese... How insulting. I paid $23 for crab cakes that were served to me on a plate of Kraft Mac and Cheese! To add insult to injury, my husband (while embarrassing our family) had to go to the kitchen and get our food that had been sitting in the window for at least 10 minutes! Great drinks at the Square Whale... maybe stick with the appetizers! Overall the experience was good. Check in was a bit chaotic and finding a cart for luggage became a sporting event, but well worth the hassle! I would stay here again :)

Room Tip: First floor is a must. Ocean side for sure! The end rooms are larger than the others.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cjbuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto H, Manager at Holiday Inn & Suites North Beach, responded to this review, July 24, 2013
Thank you for taking the time to write a review about our hotel. I am glad that your family had a great time at our hotel with all we have to offer and look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites North Beach

Property: Holiday Inn & Suites North Beach
Address: 3900 Atlantic Ave, Virginia Beach, VA 23451-2604
Location: United States > Virginia > Virginia Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Virginia Beach
#4 Green Hotel in Virginia Beach
#10 Family Hotel in Virginia Beach
#10 Business Hotel in Virginia Beach
#13 On the Beach Hotel in Virginia Beach
#25 Romantic Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites North Beach 3*
Number of rooms: 253
Official Description (provided by the hotel):
Splash into 250,000 gallons of fun, enjoy a movie in our movie theater and relax on your private balcony. Holiday Inn & Suites North Beach guestrooms feature mini-refrigerator and microwave, flatscreen TV, iPod stations and free Internet. Splish Splash Lagoon features an outdoor lazy river & two 12-foot waterslides. Float down indoor Lay-Z-Rivah or lounge in the sun by the outdoor pool. For entertainment, enjoy activities for toddlers to tweens in seasonal kids Splash Kamp. ... more   less 
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Also Known As:
Holiday Inn And Suites North Beach
Holiday Inn & Suites North Beach Hotel Virginia Beach
Holiday Inn Virginia Beach
Virginia Beach Holiday Inn

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