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“Helpful staff” 4 of 5 bubbles
Review of Holiday Inn Virginia Beach - Norfolk

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Holiday Inn Virginia Beach - Norfolk
Ranked #41 of 109 Hotels in Virginia Beach
1 review
“Helpful staff”
4 of 5 bubbles Reviewed April 23, 2014 via mobile

My company was staying at the hotel while working in the bay area. The shuttle service alway took care of us. Cynthia did a great job when driving us and at the front desk if anyone in the group had questions.

Stayed April 2014, traveled on business
Helpful?
Thank Greg F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, sales assistant at Holiday Inn Virginia Beach - Norfolk, responded to this review, April 25, 2014
Dear Greg F,
Thank you for the great review and for staying with us. We are happy to hear you were taken care of. Cynthia is great with our guests and will be recognized for this review. We hope you will stay with us again if you find yourself back in the area.
Sincerely,
Michelle, Manager of guest Satisfaction
Holiday Inn Virginia Beach- Norfolk Hotel and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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378 reviews from our community

Traveler rating
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    71
    30
    30
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed April 19, 2014 via mobile

On business trip...walked into my third floor king room and was surprised to find an outstanding large tiled walk-in shower.
Nice sized room overlooking the pool.
Large flat scene tv.
One big issue and a deal breaker...the mattress was bowed ...what a joke guys...update the bed...spend some money on what is critical to a guest's experience.

Stayed April 2014, traveled on business
Helpful?
1 Thank 111vols111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review, May 4, 2014
Dear 111vols111,

Thank you for your stay and leaving us feedback. I am glad you liked the room you received. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you were not fully satisfied with the sleeping accommodations received. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 14, 2014

This hotel was very very nice considering it was a Holiday Inn. The lobby was beautiful and the rooms were very nice and clean. They have a nice outdoor pool that we didn't get the chance to swim in. The only bad thing is there isn't much to do nearby, we didn't have a car since we there on vacation and had stayed at the Holiday Inn on the beach the couple nights before. There's a Denny's and a 7-11 down the street that we were able to walk to. There is a trolley that took us downtown, it was a little bit of walk to the trolley but it wasn't bad. Overall the hotel was lovely!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ashley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, sales assistant at Holiday Inn Virginia Beach - Norfolk, responded to this review, April 16, 2014
Dear Ashley F,
Thank you for staying with us and for sharing your experience. We are happy to hear that you found our hotel to be clean and nice, our staff works very hard to keep it maintained and we appreciate the positive feedback. Hopefully you will come back and stay with us after Memorial Day, when our outdoor pool will be opened for the season. We are fortunate that we are within walking distance of the light rail and a short drive to Town Center and other points of interest. We understand you did not have a vehicle, if you choose to stay with us again please feel free to inquire with the front desk about our shuttle service or taxi service. Our shuttle is complimentary for all of our guests within a five mile radius of the hotel. We hope to have you stay again in the future.
Sincerely,
Michelle, Manager of Guest Satisfaction
Holiday Inn Virginia Beach - Norfolk Hotel and Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marriottsville, Maryland
Level Contributor
54 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed April 2, 2014

Stayed here for two nights and had a really good impression of the front desk and the overall facility. The rooms were very quiet and furnishings were fine.

The biggest issue for me was the shower. The shower was nicely done with modern grey tiles. The problem was that the grout had mildew and mold. The grey tile hid the presence of mold and mildew. The bathroom definitely had a musty smell and could have used a thorough spray to get rid of the mildew. I am allergic to mold and this triggered my allergies.

It is a shame that this room had this issue. A nice hotel that could be even better.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank balti_less
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, sales assistant at Holiday Inn Virginia Beach - Norfolk, responded to this review, April 4, 2014
Dear balti_less,
Thank you for staying with us and taking the time to write this review. I am glad that the front desk made a good impression on you, they work very hard and it is nice to hear when they do a good job. I am sorry you experience issues during your stay. This issue will be brought to our director of facilities attention, so we can work to prevent this issue in the future. We hope that you will give us another opportunity to impress you.
Sincerely,
Michelle, manager of Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Windsor, Maryland
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 26, 2014

The rooms here are clean, spacious, and quiet. The TV is in HD, and there are many channels. The pool is large and clean. The workout room is large and up to date. The location of this hotel is perfect - close to the highway, but far enough away that it is quiet. Close to downtown Norfolk and downtown Virginia Beach. But the best part of this hotel is the hotel bar and restaurant. GREAT food, great prices, great bar. The value of this hotel is outstanding. The rate for these rooms are much less than I normally pay for rooms and has way more amenities and comfort. Stay here if you have business in the greater Norfolk area.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SalesmanB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, sales assistant at Holiday Inn Virginia Beach - Norfolk, responded to this review, March 31, 2014
Dear SalesmanB,
Thank you for staying with us and for the great review! We are happy to hear that you enjoyed your stay with us and that you got to enjoy some of our amenities. We have recently changed our menu and we are happy to hear that guests are enjoying the new items and prices. We hope that if you are in the area again you will come back and stay with us.
Sincerely,
Michelle , Manager of Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
foodcritic
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 26, 2014

I stayed at the Holiday Inn for several days and was very impressed with the quality of service I received during my stay. When I arrived, I was greeted by a very friendly and welcoming staff. Pauline, Cindy, Cynthia, and all of the employees at the front desk were very helpful and accommodating. On my first night at the hotel I went down stairs to the Bar and was amazed at the friendly service I received from bartender Laurie and Allison. Laurie has a wonderful personality and makes all of the guests feel welcome. She always refers to her quests by their first name and makes them feel important. During my stay I had concern and spoke to front desk manager Nikitha who resolved the issue right away. She truly cares about the guest and making sure that their stay is an enjoyable one. All of the employees, staff, management did a wonderful job. I stayed at many hotels and have never met a group of people as dedicated to providing its guests with the highest level of service to its guests. I would definitely recommend this hotel to anyone traveling on business or vacation. Its a wonderful place to stay and relax.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank corporatetrainer2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, sales assistant at Holiday Inn Virginia Beach - Norfolk, responded to this review, March 31, 2014
Dear Corporatetrainer2,
Thank you for the great review and for staying with us! Our staff works very hard and truly cares about the service they provide to each and every one of our guests, and it is always appreciated when someone mentions them by name in a positive review. We have implemented a recognition program at our hotel and everyone you mentioned will be recognized for the service and the experience they provided. Thank you for recommending us it was a pleasure having you stay.
Sincerely,
Michelle , Manager of Guest Satisfaction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 16, 2014

Hotel staff and settings are great. Hotel is close enough to the interstate to find, far enough away to be quiet. No tolls on highway or exits. Hotel located halfway between downtown Norfolk and the Beach at Virginia Beach. Easy to head north to Williamsburg, Busch Gardens or south to Chesapeake. Hotel was recently remodeled.

During our convention over 2,000 people spent three days having fun. No issues. Power, temperature and staff where great. Chef worked with us creating memorable meals. Bar created special drinks. Hotel and staff want to please and satisfy reasonable requests. Food is good & reasonably priced. WiFi worked well. Pool was closed while where there Feb 27 to March 2nd.

Room used electronic locks with small fridge, coffee pot and microwave. Would make trash cans larger. Shower is a shower not just a shower head over a tub. Room AC was quiet and smelled fresh.

Additional guidence free access to a room with printer for MapQuest is a large with three computers. Easy to print directions & flight tickets.

Denny's just down the street. Hospital less than one mile. Pembroke area with Cheesecake Factory, Macaroni Grill, Jason's Deli, Krispy Kreme, movie theater, etc two miles down the road or the next exit.

Room Tip: North side faces interstate but could not hear it. Elevators are not near room. Third floor connect...
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Allen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, sales assistant at Holiday Inn Virginia Beach - Norfolk, responded to this review, March 31, 2014
Dear Allen S,
Thank you for writing about your stay with us. We truly enjoy having groups in as it provides us with an opportunity to really push ourselves to provide great service to a large number of guests. We are happy to hear that we were able to provide you with an enjoyable experience it is always nice hearing what we are doing right. We hope that you will come and stay with us and check out our outdoor pool and bar when they open after Memorial Day. We appreciate your review and look forward to seeing you in the future.
Sincerely,
Michelle, Manager of Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Virginia Beach - Norfolk

Property: Holiday Inn Virginia Beach - Norfolk
Address: 5655 Greenwich Rd, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Virginia Beach - Norfolk 3.5*
Number of rooms: 307
Official Description (provided by the hotel):
Ideally situated within minutes of Norfolk International Airport, the beautiful beaches of Virginia Beach, the restaurants & shops of Virginia Beach Town Center, and the Virginia Beach Convention Center the Holiday Inn Executive Center in Norfolk/Virginia Beach is a perfect destination whether you are traveling for business, to a local sporting event, or for a family getaway. The Holiday Inn Virginia Beach/Norfolk is centrally located between Virginia Beach, downtown Norfolk, Chesapeake & Williamsburg providing convenient access to Government Bases such as Norfolk Naval Station, Little Creek Naval Amphibious Base, Fort Story, Oceana Naval Air Station, & Norfolk Naval Shipyard & local businesses such as Verizon, Sentara Leigh, Riverside Corporate Center & Amerigroup. Traveling for sports events? The hotel is located near the Princess Anne Athletic Complex, Hampton Roads Soccer Complex & the USA Field Hockey National Training Center. Looking for fun things to do? The friendly staff of the Holiday Inn Virginia Beach/Norfolk will provide you information and directions to close by attractions such as the Virginia Aquarium & Marine Science Center, Cape Henry Old Lighthouse, Norfolk Botanical Gardens, and the Chrysler Museum of Art. We feature 20,000 sq. Feet of flexible ballroom space perfect for your company meeting, family reunion, wedding or social event from 5 to 500 people. From our entire staff we look forward to your visit! **Hot Tub and indoor pool are currently Closed For Renovation updates to follow** ... more   less 
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Also Known As:
Holiday Inn Virginia Beach - Norfolk Hotel Virginia Beach
Virginia Beach Holiday Inn

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