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“Very upscale looking” 3 of 5 bubbles
Review of Holiday Inn Virginia Beach - Norfolk

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Holiday Inn Virginia Beach - Norfolk
Ranked #40 of 109 Hotels in Virginia Beach
Lake Luzerne, New York
Level Contributor
65 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Very upscale looking”
3 of 5 bubbles Reviewed October 23, 2013

Location was good for visiting Virginia Beach & Norfolk. A restaurant in the hotel and several others nearby. A few of the hotel staff didn't seem to like their jobs and weren't friendly. Their brochures stated an inside pool but there was only an outside. Room was large with all amenities and the mattress was good. Room was clean when housekeeping finally got around to straighten it up. Stayed for 5 days with late clean-up all days. The worst was 1 day room not ready until 4:30 and next day until 5:00. Parking is terrible. They have conferences in the hotel and this seems to take up a lot of the parking spots. All in all I would stay again if in the area.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank wanderer696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review, November 7, 2013
Dear wanderer696,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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378 reviews from our community

Traveler rating
    137
    110
    71
    30
    30
See reviews for
110
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126
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed October 11, 2013

We got put up here by our airline when a flight was cancelled. Really quick check in and friendly staff. Rooms were clean and nicely updated. We ate breakfast in the restaurant which was about the same quality as a Denny's. Definitely could pass that up.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Krakim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed October 3, 2013 via mobile

The room was an average room. It didn't have a DVD player though. The restaurant was overpriced. The indoor pool was out of service. The shuttle service only went to/ from airport . The hotel ad said it also goes to the mall but when I asked the front desk they said it doesn't go there because of cost issues.

  • Stayed September 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lisalette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review, October 22, 2013
Dear Lisalette,

Thank you for taking the time to review your recent stay with us. I greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. I apologize for the areas that we may have fallen short particularly with the rates at the restaurant and hotel pool service. I appreciate your feedback which will help us improve our service and accommodations for each guest. Thank you so much for your time. We hope to see you again in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
528 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 bubbles Reviewed September 27, 2013

We attended a Navy reunion at this hotel, and overall were impressed with the amenities and accommodations (except our hotel room doors were REALLY hard to open). There was an outdoor pool, which was on the coolish side. Also, an indoor spa with Jacuzzi and pool was closed indefinitely. The in-house laundry was a very nice touch. Meals and drinks were very reasonable.

Room Tip: Just about every room is the same, although an interior location might be a little quieter.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bsimosd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed September 27, 2013

The hotel was located right off of I-64, which makes it convenient to travel from.
Hotel area was nice and modern, good bar and pool area. Rooms were nice with the bathroom being very nice.
Staff were thoughtful and accomodating.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Randy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mableton, Georgia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 25, 2013

The staff was very friendly. The rooms and the facilities were newly renovated. Very clean. The fitness center had up to date cardio equipment. The weights were ok. A Bar, restaurant, and cafe. Easy access to the interstate to Virginia Beach. Nice price $89.00 per night Would definitely stay here again.

Room Tip: My room was on the 4th floor away from the convention people and rooms
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  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank UT P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chittenango, New York
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed September 17, 2013

Checked in early and was greeted with a big smile, the front desk did everything they could do and got me into an amazing room early, the room was amazing up to date and extremely clean, ate at the lounge and Restaurant both were great food was excellent and wait staff was very friendly, if I had one complaint it would have been my stay was too short. I have already started planning my next visit for next October. I will say traveling about 200 days a year this hotel is in on my FAV 5 list. Thank you to the management and staff.

Room Tip: If you are a Platinum Member, definitely request an upgrade.
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  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ramossr65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Virginia Beach - Norfolk

Property: Holiday Inn Virginia Beach - Norfolk
Address: 5655 Greenwich Rd, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Virginia Beach - Norfolk 3.5*
Number of rooms: 307
Official Description (provided by the hotel):
Ideally situated within minutes of Norfolk International Airport, the beautiful beaches of Virginia Beach, the restaurants & shops of Virginia Beach Town Center, and the Virginia Beach Convention Center the Holiday Inn Executive Center in Norfolk/Virginia Beach is a perfect destination whether you are traveling for business, to a local sporting event, or for a family getaway. The Holiday Inn Virginia Beach/Norfolk is centrally located between Virginia Beach, downtown Norfolk, Chesapeake & Williamsburg providing convenient access to Government Bases such as Norfolk Naval Station, Little Creek Naval Amphibious Base, Fort Story, Oceana Naval Air Station, & Norfolk Naval Shipyard & local businesses such as Verizon, Sentara Leigh, Riverside Corporate Center & Amerigroup. Traveling for sports events? The hotel is located near the Princess Anne Athletic Complex, Hampton Roads Soccer Complex & the USA Field Hockey National Training Center. Looking for fun things to do? The friendly staff of the Holiday Inn Virginia Beach/Norfolk will provide you information and directions to close by attractions such as the Virginia Aquarium & Marine Science Center, Cape Henry Old Lighthouse, Norfolk Botanical Gardens, and the Chrysler Museum of Art. We feature 20,000 sq. Feet of flexible ballroom space perfect for your company meeting, family reunion, wedding or social event from 5 to 500 people. From our entire staff we look forward to your visit! **Hot Tub and indoor pool are currently Closed For Renovation updates to follow** ... more   less 
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Also Known As:
Holiday Inn Virginia Beach - Norfolk Hotel Virginia Beach
Virginia Beach Holiday Inn

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