I arrived at the hotel extremely late. I thought I would have issues checking in, but it was the opposite. The front desk clerk was extremrly nice and put me on the first floor hecause she new I was tired and had a lot of bags. The room was great, very spacious and the kids loved the pool. They helped us with directions and suggested great places to visit. All I can say is that me and the kids already plan to come back next year.