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“Customer Service A+”

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Ambassadors Inn & Suites - Virginia Beach
Ranked #103 of 109 Hotels in Virginia Beach
A TripAdvisor Member
Alexandria, VA
14
Reviewed July 29, 2004

I phoned in a last-minute reservation on Thurs, 7/29 for Sat-Mon nights 7/31-8/2. However, Fri morning there was a family emergency that came up preventing me from being able to make it after all. When I called the hotel, the man answering the phone [named Ausswin] was very pleasant, & in a calming way looked into cancelling it even though it was within the 72 hours no-cancellation-without-fee time period. The manager on duty OK'd it & my hotel reservation was cancelled with no hassles. This is a VERY big deal for the VA Beach area, & I want to commend them highly for extending such excellent customer service.

  • Stayed: July 2004
    • Value
    • Service
4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 - 106 of 106 reviews

Reviewed September 20, 2003

We stayed at this hotel over the Labor Day Weekend, 2003. This room was unacceptable. Very dirty room and strong odor of mildew / mold. I would not recommend this hotel to anyone. When I used the iron that was provided to us in the room, it had some type of red substance inside of it that had ruined a pair of our shorts. When I told the front desk about this, they were less than interested and did not even acknowledge what I had said.

5  Thank slswinston_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
norfolk, va
118
Reviewed February 10, 2003

Though we were just looking for a one night getaway, we found a real bargain at the Quality Inn Pavilion. Not only was it clean, but the staff was really friendly. I will definitly stay there again.

18  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2011
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  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank philip77111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ambassadors Inn & Suites - Virginia Beach

Address: 716 21st St, Virginia Beach, VA 23451-4123 (Formerly Quality Inn Pavilion)
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #103 of 109 Hotels in Virginia Beach
Price Range: $51 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ambassadors Inn & Suites - Virginia Beach 2*
Number of rooms: 97
Reservation Options:
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Also Known As:
Quality Inn Pavilion Hotel Virginia Beach
Pavilion Quality Inn
Quality Inn Virginia Beach
Virginia Beach Quality Inn

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