I phoned in a last-minute reservation on Thurs, 7/29 for Sat-Mon nights 7/31-8/2. However, Fri morning there was a family emergency that came up preventing me from being able to make it after all. When I called the hotel, the man answering the phone [named Ausswin] was very pleasant, & in a calming way looked into cancelling it even though it was within the 72 hours no-cancellation-without-fee time period. The manager on duty OK'd it & my hotel reservation was cancelled with no hassles. This is a VERY big deal for the VA Beach area, & I want to commend them highly for extending such excellent customer service.
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- Also Known As:
- Quality Inn Pavilion Hotel Virginia Beach
- Pavilion Quality Inn
- Quality Inn Virginia Beach
- Virginia Beach Quality Inn