My first impression of this horrid place began when I over heard a very unproffessional comment bieng made by the manager to a male worker. I actually heard the manager of this inn refer to a female employee as" retarded" ( while my card was bieng charged, smh)
Had I not been so tired after my drive, I would have asked for a refund and taken my family somewhere more respectful toward clients and guests alike.However, I didn't and for this my decent into this discusting abyss...oh.....lol...."Inn" began.Upon locating my room,I had learned that my room key did not work so I had to walk all the way back to the front desk and retrieve another.
Once we were inside the room I noticed that the lights were not working. So I called the front desk to see if I could get some help. After 45 minutes of waiting (angrily) mind you the rudest employee EVER arrived. This man referred to me as "annoying" because he had to bring me light bulbs for my room! THAT I PREPAID FOR A WEEK IN ADVANCE!
After he made several comments and left ( commenting the entire time)
My wife called the front desk and made a complaint. She hung up the phone ....turned around and informed me that she was laughed at by the front desk attendant. After getting prepared for the night we noticed several things ( I have enclosed pictures as proof) the bed covers had what seemed to be urine, food or dried blood stains? Luckily we had some blankets from our trip.After further inspection of our room we noticed the carpets were FILTHY, we had no tv remote, the sink,was discusting, the toilet either leaked or someone previously had urinated all over the floor because the bathroom reaked of urine and our shower was stopped up!
Since we were so tired physically of our trip and the HORRIBLE ACCOMMODATIONS/SERVICE ...we called it a night.
The following day my daughter woke us up screaming.when we asked her what was wrong she said there was a roach crawling over her face and it almost got in her mouth! At this point i got dressed, walked up to the front desk and asked for either another room or a refund. I was informed I would not be given neither and if I continued to be a PROBLEM? I would be asked to leave. I asked for corporates number, called and after several angry moments returned to my room and begrudgedly tolerated my remaining HORRIBLE TIME THERE!
The pool was constantly dirty, some guests were very inconsiderate as to their partying( at times to 3 a.m.) the buffet restaurant inside the hotel was as bad if not worse than the hotel and
the male workers with the exception of a fine employee named Scott were as nasty in disposition and attitude as someone from a state institution.
I WOULDN'T RECOMMEND THIS DUMP OR ITS SERVICE TO MY WORST ENEMY.
~ A very disgusted and angry American Veteran
- Official Description (provided by the hotel):
- The Americas Best Value Inn near Norfolk Airport is pleased to be your host during your stay in the Virginia Beach/Norfolk area. We take pride in our commitment to making our hotel your home away from home. Whether on business or pleasure, our location puts you in the center of all that Hampton Roads has to offer. Businesses, parks, beaches, shopping, historical sights, and more. Come stay here at Americas Best Value Inn Norfolk Airport Area .... "We've got you covered." ... more less
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- Also Known As:
- Americas Best Value Inn-Norfolk Airport Area Hotel Virginia Beach