I am so appalled I don't even know where to begin. The room wreaked of urine. The floor was filthy, The only thing between me and the mattress springs was a plastic mattress cover i believe is either used for children that urinate or an attempt to get rid of a bed bud problem. No amount of Febreze helped the urine smell. I initially thought it was on the rug but later had the pleasure of finding out it was my bedspread that was almost made me vomit all day. I called to complain and was told I could not change rooms, I cannot get a refund for the week I paid for and if I was that unhappy I could just check out. I was spoken to in such a rude manner I felt intimidated for complaining. The place is very shady. When I went to return keys and get a number for corporate the manager just laughed. My husband is a disabled veteran and works for the Navy. He was so angry he was shaking. I had to get him away because we were being laughed at. I feel like I was robbed and told to deal with it. I will do everything in my power to see that this place is held accountable. I am not exaggerating please stay away. Awful, dangerous, and dirty...
- Official Description (provided by the hotel):
- The Americas Best Value Inn near Norfolk Airport is pleased to be your host during your stay in the Virginia Beach/Norfolk area. We take pride in our commitment to making our hotel your home away from home. Whether on business or pleasure, our location puts you in the center of all that Hampton Roads has to offer. Businesses, parks, beaches, shopping, historical sights, and more. Come stay here at Americas Best Value Inn Norfolk Airport Area .... "We've got you covered." ... more less
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- Also Known As:
- Americas Best Value Inn-Norfolk Airport Area Hotel Virginia Beach