When we are planning a trip, we have a simple philosophy. Let us try to find a hotel that has an indoor pool, is not a dive and is as affordable as possible. Sometimes when you are travelling on short notice you can't always get what you want. You can try sometimes.
We thought we had with the Comfort Inn & Suites Oceanfront in Virginia Beach. We were travelling a day earlier than we had planned in order to avoid driving in the storms that were supposed to hit upstate New York and other areas along our proposed route.
When we arrived the people at the front desk were pleasant and helpful. This is not about staff at all. The first problem came when we got to the room. Granted it was a suite but as far as we were concerned it was set up backwards. The living room portion was near the balcony and near the open door to the balcony. So when we finally put head to pillow, we were unable to hear the sounds of the ocean, which is something we look forward to whenever we stay on the beach.
Secondly, it was supposed to be a Queen size bed. I dont know who did the measuring, but if this bed was much more than a full, I would be very surprised. We sleep in a Queen size bed every night and this one was no Queen.
The biggest issue came when we went to the pool for a swim. The water was freezing. Which probably was because the heating element for the pool; had been pulled out and was in the process of being replaced. Now since there was a big piece of equipment near the lobby but clearly visible to anyone with eyes, this is something that might have been mentioned when we checked in.
When we mentioned it, the young lady at the desk stated she didn't know when the pool would be reheated but would call us in the room when she had some idea. Now, since I noticed there was no heating element and knew for a fact that once they put it in, it was going to take at least a day minimum for it to heat, I was sure we weren't going to hear anything good. It still took almost two hours to hear from the front desk that it didnt look good for a swim.
Now like I mentioned the main reason we chose this hotel was because o the pool. We discussed it and decided not to attempt to find another hotel on the beach that had one. There was the usual apology and another staff member asked if there was anything they could do to make our stay better we should ask. We pointed out the pool problem.
We did receive a call from the hotel manager when we got home and we returned his call. When I gave him my name, he asked if this was about the pillows. I was pretty sure it wasn't. At least he could have left himself a note as to what the issue was when he called so he would have the right complaint with the right client.
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- Also Known As:
- Comfort Inn And Suites Oceanfront
- Comfort Inn & Suites Oceanfront Hotel Virginia Beach
- Comfort Inn Oceanfront
- Comfort Inn Virginia Beach
- Virginia Beach Comfort Inn