Below is a copy of the letter I just emailed to the staff of this hotel. Over the past 40 years, I have stayed at hi-end, low-end properties, and everything in-between... all across the U.S. and in 6 other countries. The staff at this hotel sets a standard that I have never found anywhere else. PERIOD.
Dear EconoLodge Friends--
Imagine my surprise when I received a copy of an "Early Refund Confirmation" that I didn't even ask for. We booked for three nights, and at the last minute, bailed out of the third. We needed to be back home early, EARLY the next morning for a medical test and did not want to risk driving in the wee hours as originally planned--particularly with the forecast of heavy rains. I did not bother to ask about canceling because I figured that whatever your cancellation policy is--we must surely be outside of the realm. No point in punishing your business operation because we had to make a sudden change of plan. I figured we'd just take the room charge on the nose this time--but you thought otherwise and credited my VISA for the un-stayed night.
Many years ago, I worked in marketing--and the supreme goal of customer service wasn't just "customer satisfaction," but "customer DELIGHT." You folks hit that nail square on the head. You are my home at Virginia Beach.
- Official Description (provided by the hotel):
- All of our rooms at the Econo Lodge on the Ocean are oceanfront with a private balcony or ground floor patio overlooking the beach and the boardwalk. You have a choice of two double beds or one king bed with sleeper sofa. Each is equipped with a microwave, refrigerator, in-room coffee maker, hairdryer, iron/board, and in-room safe. Hotel amenities include an outdoor heated swimming pool, free bicycles for our guests, and free high speed wireless internet access. A complimentary continental breakfast is served each morning from 7 to 10 AM. Our guest parking is on-site, 1 car per room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Choice Hotels, Hotwire, Orbitz, Priceline, Expedia, TripOnline SA, Hotels.com and HotelQuickly so you can book your Econo Lodge on the Ocean reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Econo Lodge On The Ocean Hotel Virginia Beach
- Econolodge Virginia Beach
- Econo Lodge Virginia Beach
- Virginia Beach Econo Lodge